MWEB Uncapped ADSL Feedback - Part 3

siocnarf said:
Hi MWEB Guy,

Just an update from my side. Telkom has been working on the cable for about 2 hours. The Technician just phoned me and said he found "a little" problem on the cable and made some repairs. Latency is now 20ms so we will see how it goes.
Click to expand...

Thanks for the update
 
That did not last long.
Last Result:
Download Speed: 2161 kbps (270.1 KB/sec transfer rate)
Upload Speed: 172 kbps (21.5 KB/sec transfer rate)
Latency: 498 ms
2014/08/30, 1:33:46 PM

Last Result:
Download Speed: 2422 kbps (302.8 KB/sec transfer rate)
Upload Speed: 160 kbps (20 KB/sec transfer rate)
Latency: 583 ms
2014/08/30, 1:48:19 PM

Last Result:
Download Speed: 2530 kbps (316.3 KB/sec transfer rate)
Upload Speed: 248 kbps (31 KB/sec transfer rate)
Latency: 152 ms
2014/08/30, 1:51:28 PM

Last Result:
Download Speed: 1820 kbps (227.5 KB/sec transfer rate)
Upload Speed: 169 kbps (21.1 KB/sec transfer rate)
Latency: 387 ms
2014/08/30, 1:55:06 PM

Last Result:
Download Speed: 1751 kbps (218.9 KB/sec transfer rate)
Upload Speed: 166 kbps (20.8 KB/sec transfer rate)
Latency: 575 ms
2014/08/30, 2:00:46 PM

Last Result:
Download Speed: 3183 kbps (397.9 KB/sec transfer rate)
Upload Speed: 206 kbps (25.8 KB/sec transfer rate)
Latency: 566 ms
2014/08/30, 2:06:33 PM

Last Result:
Download Speed: 2356 kbps (294.5 KB/sec transfer rate)
Upload Speed: 416 kbps (52 KB/sec transfer rate)
Latency: 25 ms
2014/08/30, 2:11:05 PM
 
Last edited:
siocnarf said:
That did not last long.
Last Result:
Download Speed: 2161 kbps (270.1 KB/sec transfer rate)
Upload Speed: 172 kbps (21.5 KB/sec transfer rate)
Latency: 498 ms
2014/08/30, 1:33:46 PM

Last Result:
Download Speed: 2422 kbps (302.8 KB/sec transfer rate)
Upload Speed: 160 kbps (20 KB/sec transfer rate)
Latency: 583 ms
2014/08/30, 1:48:19 PM

Last Result:
Download Speed: 2530 kbps (316.3 KB/sec transfer rate)
Upload Speed: 248 kbps (31 KB/sec transfer rate)
Latency: 152 ms
2014/08/30, 1:51:28 PM

Last Result:
Download Speed: 1820 kbps (227.5 KB/sec transfer rate)
Upload Speed: 169 kbps (21.1 KB/sec transfer rate)
Latency: 387 ms
2014/08/30, 1:55:06 PM

Last Result:
Download Speed: 1751 kbps (218.9 KB/sec transfer rate)
Upload Speed: 166 kbps (20.8 KB/sec transfer rate)
Latency: 575 ms
2014/08/30, 2:00:46 PM
Click to expand...


Send me a PM with your MWEB details and I will escalate to our specialists
 
I take it MWEB Guy has changed shifts.

Please see post #4896 in this thread.

siocnarf said:
Hi MWEB Guy,

I have been struggling with my connection for three weeks now due to latency problems. Apparently this is due to a line problem on Telkom's side... My reference which is still open: 1521844
Click to expand...

And there it goes again.....

Last Result:
Download Speed: 2847 kbps (355.9 KB/sec transfer rate)
Upload Speed: 270 kbps (33.8 KB/sec transfer rate)
Latency: 224 ms
2014/08/30, 2:23:36 PM

Last Result:
Download Speed: 2207 kbps (275.9 KB/sec transfer rate)
Upload Speed: 290 kbps (36.3 KB/sec transfer rate)
Latency: 411 ms
2014/08/30, 2:31:04 PM
 
Last edited:
siocnarf said:
I take it MWEB Guy has changed shifts.

Please see post #4896 in this thread.



And there it goes again.....

Last Result:
Download Speed: 2847 kbps (355.9 KB/sec transfer rate)
Upload Speed: 270 kbps (33.8 KB/sec transfer rate)
Latency: 224 ms
2014/08/30, 2:23:36 PM
Click to expand...


Apologies, my eyes shifted in opposite directions.

got it ;-)
 
My R599 MWEB subscription went off my bank yesterday without a glitch and all I can do for the last couple of weeks is test my speed. Oh the irony!

Last Result:
Download Speed: 1945 kbps (243.1 KB/sec transfer rate)
Upload Speed: 302 kbps (37.8 KB/sec transfer rate)
Latency: 541 ms
2014/08/30, 2:35:11 PM
 
Hi MWEB guy. My account update took place this morning to 10mbps capped account. Here are my speed test results. Looks ok if you ask me. Thanks:

Last Result:
Download Speed: 8742 kbps (1092.8 KB/sec transfer rate)
Upload Speed: 864 kbps (108 KB/sec transfer rate)
Latency: 17 ms
2014/09/01, 4:13:13 PM
 
Gerhardva said:
Hi MWEB guy. My account update took place this morning to 10mbps capped account. Here are my speed test results. Looks ok if you ask me. Thanks:

Last Result:
Download Speed: 8742 kbps (1092.8 KB/sec transfer rate)
Upload Speed: 864 kbps (108 KB/sec transfer rate)
Latency: 17 ms
2014/09/01, 4:13:13 PM
Click to expand...

Afternoon, looks much better :D

Have a great day!!
 
Hi MWEB Guy,

Latency just went to the dogs again for the first time since Saturday.

Last Result:
Download Speed: 2251 kbps (281.4 KB/sec transfer rate)
Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
Latency: 392 ms
2014/09/01, 6:09:13 PM

and good again...

Last Result:
Download Speed: 1997 kbps (249.6 KB/sec transfer rate)
Upload Speed: 411 kbps (51.4 KB/sec transfer rate)
Latency: 21 ms
2014/09/01, 6:16:16 PM
 
Last edited:
siocnarf said:
Hi MWEB Guy,

Latency just went to the dogs again for the first time since Saturday.

Last Result:
Download Speed: 2251 kbps (281.4 KB/sec transfer rate)
Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
Latency: 392 ms
2014/09/01, 6:09:13 PM

and good again...

Last Result:
Download Speed: 1997 kbps (249.6 KB/sec transfer rate)
Upload Speed: 411 kbps (51.4 KB/sec transfer rate)
Latency: 21 ms
2014/09/01, 6:16:16 PM
Click to expand...

Evening, let me know if it deteriorates again through the course of the evening.
 
Last Result:
Download Speed: 3117 kbps (389.6 KB/sec transfer rate)
Upload Speed: 385 kbps (48.1 KB/sec transfer rate)
Latency: 1256 ms
2014/09/01, 7:36:22 PM

:wtf: and I have taken a screen shot should anyone doubt that :eek:

Last Result:
Download Speed: 755 kbps (94.4 KB/sec transfer rate)
Upload Speed: 85 kbps (10.6 KB/sec transfer rate)
Latency: 1751 ms
2014/09/01, 7:40:46 PM

Last Result:
Download Speed: 1971 kbps (246.4 KB/sec transfer rate)
Upload Speed: 69 kbps (8.6 KB/sec transfer rate)
Latency: 1510 ms
2014/09/01, 7:55:34 PM

It takes 80 seconds to capture my download speed after the latency was captured.

Last Result:
Download Speed: 649 kbps (81.1 KB/sec transfer rate)
Upload Speed: 89 kbps (11.1 KB/sec transfer rate)
Latency: 1707 ms
2014/09/01, 8:00:47 PM

Last Result:
Download Speed: 2261 kbps (282.6 KB/sec transfer rate)
Upload Speed: 410 kbps (51.3 KB/sec transfer rate)
Latency: 24 ms
2014/09/01, 8:20:24 PM

Still takes 80 seconds to capture my down speed even with a good latency, way too long by any means.
 
Last edited:
siocnarf said:
My R599 MWEB subscription went off my bank yesterday without a glitch and all I can do for the last couple of weeks is test my speed. Oh the irony!
Click to expand...

Surely MWEB will give you a credit?

I am with a different ISP, (but dont wish to disclose that its Afrihost) and when I had a similar latency issue, they gave me a month free (except the line rental). ;)

That aside, why should the customer be the only one feeling the pain?
 
siocnarf said:
Last Result:
Download Speed: 3117 kbps (389.6 KB/sec transfer rate)
Upload Speed: 385 kbps (48.1 KB/sec transfer rate)
Latency: 1256 ms
2014/09/01, 7:36:22 PM

:wtf: and I have taken a screen shot should anyone doubt that :eek:

Last Result:
Download Speed: 755 kbps (94.4 KB/sec transfer rate)
Upload Speed: 85 kbps (10.6 KB/sec transfer rate)
Latency: 1751 ms
2014/09/01, 7:40:46 PM

Last Result:
Download Speed: 1971 kbps (246.4 KB/sec transfer rate)
Upload Speed: 69 kbps (8.6 KB/sec transfer rate)
Latency: 1510 ms
2014/09/01, 7:55:34 PM

It takes 80 seconds to capture my download speed after the latency was captured.

Last Result:
Download Speed: 649 kbps (81.1 KB/sec transfer rate)
Upload Speed: 89 kbps (11.1 KB/sec transfer rate)
Latency: 1707 ms
2014/09/01, 8:00:47 PM

Last Result:
Download Speed: 2261 kbps (282.6 KB/sec transfer rate)
Upload Speed: 410 kbps (51.3 KB/sec transfer rate)
Latency: 24 ms
2014/09/01, 8:20:24 PM

Still takes 80 seconds to capture my down speed even with a good latency, way too long by any means.
Click to expand...

Good Evening

Please provide me comparative speed test readings using the Telkom guest account, when the issue occurs.

Also ensure that you do all speed tests using saix.net

username: guest@telkomadsl
password: guest

You should only be able to access saix.net with the details provided. These details should be entered on your router in place of the MWEB details.

You would also need to know your MWEB account username and password for after you complete the test.
 
MWEB Guy said:
Good Evening

Please provide me comparative speed test readings using the Telkom guest account, when the issue occurs.

Also ensure that you do all speed tests using saix.net

username: guest@telkomadsl
password: guest

You should only be able to access saix.net with the details provided. These details should be entered on your router in place of the MWEB details.

You would also need to know your MWEB account username and password for after you complete the test.
Click to expand...

I did that previously, also with an @tiscali account, given to me by MWEB to test while we were on the phone. Same terrible latency results. All speed tests are done on saix.net.
 
siocnarf said:
I did that previously, also with an @tiscali account, given to me by MWEB to test while we were on the phone. Same terrible latency results. All speed tests are done on saix.net.
Click to expand...

So you are saying that you have the same problem, even when using the Telkom guest account.

There is still a line fault open for you.

Telkom advised that the Tech repaired the V-Side cable, however your problem seems to persist.

I am adding your speed test results to the open escalation we have for you.
 
I was phoned just after 3pm today from MWEB, forgot the persons name, to find out if I still have issues with my latency. As I told him, my connection was fine since Saturday morning about 11am up until I went to work at 6am this morning. Telkom did work on the line on Saturday early morning for 2 hours, according to him they also fixed something on Sunday. He will phone me again tomorrow, then I can give him the good news what happened tonight.

Yes, Telkom guest and tiscally. Just because I can, some more results just taken:

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=36ms TTL=119
Reply from 196.2.63.110: bytes=32 time=36ms TTL=119
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms

C:\Users\Andries>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 10 ms 10 ms 10 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 11 ms 11 ms 11 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 37 ms 39 ms 35 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.2
26]
7 35 ms 34 ms 32 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]

8 34 ms 34 ms 34 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 38 ms 35 ms 34 ms 196.28.178.66
10 40 ms 34 ms 39 ms cte-core-sw2.vwol.net [196.41.144.35]
11 36 ms 38 ms 43 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
siocnarf said:
I was phoned just after 3pm today from MWEB, forgot the persons name, to find out if I still have issues with my latency. As I told him, my connection was fine since Saturday morning about 11am up until I went to work at 6am this morning. Telkom did work on the line on Saturday early morning for 2 hours, according to him they also fixed something on Sunday. He will phone me again tomorrow, then I can give him the good news what happened tonight.

Yes, Telkom guest and tiscally. Just because I can, some more results just taken:

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=36ms TTL=119
Reply from 196.2.63.110: bytes=32 time=36ms TTL=119
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms

C:\Users\Andries>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 10 ms 10 ms 10 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 11 ms 11 ms 11 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 37 ms 39 ms 35 ms tengig-0-0-0-2-11-vic-p-2.mweb.co.za [197.80.5.2
26]
7 35 ms 34 ms 32 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]

8 34 ms 34 ms 34 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 38 ms 35 ms 34 ms 196.28.178.66
10 40 ms 34 ms 39 ms cte-core-sw2.vwol.net [196.41.144.35]
11 36 ms 38 ms 43 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Thanks for the added information, the note does state that he will follow up with you tomorrow.

Please do continue to keep me informed ;)
 
Just went down again.

On SAIX

Last Result:
Download Speed: 2674 kbps (334.3 KB/sec transfer rate)
Upload Speed: 255 kbps (31.9 KB/sec transfer rate)
Latency: 167 ms
2014/09/01, 9:39:44 PM

and

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=561ms TTL=119
Reply from 196.2.63.110: bytes=32 time=201ms TTL=119
Reply from 196.2.63.110: bytes=32 time=269ms TTL=119
Reply from 196.2.63.110: bytes=32 time=474ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 561ms, Average = 376ms

Last Result:
Download Speed: 2439 kbps (304.9 KB/sec transfer rate)
Upload Speed: 174 kbps (21.8 KB/sec transfer rate)
Latency: 428 ms
2014/09/01, 9:46:18 PM

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Request timed out.
Reply from 196.2.63.110: bytes=32 time=623ms TTL=119
Reply from 196.2.63.110: bytes=32 time=643ms TTL=119
Reply from 196.2.63.110: bytes=32 time=269ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 269ms, Maximum = 643ms, Average = 511ms
 
Last edited:
siocnarf said:
Just went down again.

On SAIX

Last Result:
Download Speed: 2674 kbps (334.3 KB/sec transfer rate)
Upload Speed: 255 kbps (31.9 KB/sec transfer rate)
Latency: 167 ms
2014/09/01, 9:39:44 PM

and

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=561ms TTL=119
Reply from 196.2.63.110: bytes=32 time=201ms TTL=119
Reply from 196.2.63.110: bytes=32 time=269ms TTL=119
Reply from 196.2.63.110: bytes=32 time=474ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 561ms, Average = 376ms

Last Result:
Download Speed: 2439 kbps (304.9 KB/sec transfer rate)
Upload Speed: 174 kbps (21.8 KB/sec transfer rate)
Latency: 428 ms
2014/09/01, 9:46:18 PM

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Request timed out.
Reply from 196.2.63.110: bytes=32 time=623ms TTL=119
Reply from 196.2.63.110: bytes=32 time=643ms TTL=119
Reply from 196.2.63.110: bytes=32 time=269ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 269ms, Maximum = 643ms, Average = 511ms
Click to expand...

Thank you for the comparative results, helps when liaising with Telkom ;)
 
It went to this with my account:

Last Result:
Download Speed: 2913 kbps (364.1 KB/sec transfer rate)
Upload Speed: 270 kbps (33.8 KB/sec transfer rate)
Latency: 330 ms
2014/09/01, 9:53:36 PM

So I immediately used the Telkom guest again, and this time it was good and my down speed was given in seconds:

Last Result:
Download Speed: 3524 kbps (440.5 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 24 ms
2014/09/01, 9:58:22 PM

This is where I am with my account now:

Last Result:
Download Speed: 2562 kbps (320.3 KB/sec transfer rate)
Upload Speed: 180 kbps (22.5 KB/sec transfer rate)
Latency: 239 ms
2014/09/01, 10:13:05 PM

MWEB account, took over 80 seconds to capture my dowload speed.

Last Result:
Download Speed: 2939 kbps (367.4 KB/sec transfer rate)
Upload Speed: 392 kbps (49 KB/sec transfer rate)
Latency: 25 ms
2014/09/01, 10:17:02 PM

Telkom, fast again.

Last Result:
Download Speed: 3528 kbps (441 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 22 ms
2014/09/01, 10:21:59 PM
 
Last edited:
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