MWEB Uncapped ADSL Feedback - Part 3

Last updates for tonight.

MWEB:

Last Result:
Download Speed: 1059 kbps (132.4 KB/sec transfer rate)
Upload Speed: 125 kbps (15.6 KB/sec transfer rate)
Latency: 294 ms
2014/09/01, 10:52:29 PM

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=544ms TTL=119
Reply from 196.2.63.110: bytes=32 time=464ms TTL=119
Reply from 196.2.63.110: bytes=32 time=237ms TTL=119
Reply from 196.2.63.110: bytes=32 time=263ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 544ms, Average = 377ms

Telkom:

Last Result:
Download Speed: 3522 kbps (440.3 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 20 ms
2014/09/01, 10:57:02 PM
 
TEXTILE GUY said:
Surely MWEB will give you a credit?

I am with a different ISP, (but dont wish to disclose that its Afrihost) and when I had a similar latency issue, they gave me a month free (except the line rental). ;)

That aside, why should the customer be the only one feeling the pain?
Click to expand...

Hi TEXTILE GUY,

I hear you. The problem is that I start with my online job at 6pm in the evenings after finishing with my day job every day. At this stage I am focusing on saving my online job, which by the look of things seems a faint possibility.

Now if they could credit me for say, 5 years, with my online income, who needs the internet :p
 
siocnarf said:
Last updates for tonight.

MWEB:

Last Result:
Download Speed: 1059 kbps (132.4 KB/sec transfer rate)
Upload Speed: 125 kbps (15.6 KB/sec transfer rate)
Latency: 294 ms
2014/09/01, 10:52:29 PM

C:\Users\Andries>ping mweb.co.za

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=544ms TTL=119
Reply from 196.2.63.110: bytes=32 time=464ms TTL=119
Reply from 196.2.63.110: bytes=32 time=237ms TTL=119
Reply from 196.2.63.110: bytes=32 time=263ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 544ms, Average = 377ms

Telkom:

Last Result:
Download Speed: 3522 kbps (440.3 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 20 ms
2014/09/01, 10:57:02 PM
Click to expand...


Thanks for the results and I will update the log with the latest results.
 
Mweb Guy, Please explain this to me.

I though latency on an Mweb account to an Mweb server would be better than from a Non-Mweb account to an Mweb Server.
Something is very wrong here on the Mweb network??

I used the exact same ADSL line and router using both an Mweb Capped Account and an Afrihost Capped Account.

Mweb Account: Latency average of 30ms to Mweb Sip Server

1 41-133-244-1.dsl.mweb.co.za (41.133.244.1) 5.151 ms 5.006 ms 4.708 ms
2 197-82-5-250.dbn.mweb.co.za (197.82.5.250) 18.405 ms 17.903 ms 18.223 ms
3 197-82-2-3.dbn.mweb.co.za (197.82.2.3) 18.447 ms 17.883 ms 18.031 ms
4 tengig-0-0-2-0-102-vic-tr-1.mweb.co.za (197.80.7.36) 31.543 ms 31.442 ms 32.942 ms
5 197-81-226-77.jhb.mweb.co.za (197.81.226.77) 35.288 ms 31.352 ms 31.054 ms
6 197-81-226-53.jhb.mweb.co.za (197.81.226.53) 31.086 ms 36.278 ms 30.556 ms
7 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 30.306 ms 30.210 ms 30.247 ms
8 197-81-229-17.jhb.mweb.co.za (197.81.229.17) 30.336 ms 29.864 ms 30.048 ms
9 sip.voip.mweb.net (196.28.95.12) 30.346 ms 30.420 ms 30.535 ms

PING sip.voip.mweb.net (196.28.95.12) from 197.87.32.86: 56 data bytes
64 bytes from 196.28.95.12: icmp_seq=0 ttl=56 time=59.073 ms
64 bytes from 196.28.95.12: icmp_seq=1 ttl=56 time=39.772 ms
64 bytes from 196.28.95.12: icmp_seq=2 ttl=56 time=30.599 ms
64 bytes from 196.28.95.12: icmp_seq=3 ttl=56 time=32.410 ms
64 bytes from 196.28.95.12: icmp_seq=4 ttl=56 time=30.550 ms
64 bytes from 196.28.95.12: icmp_seq=5 ttl=56 time=30.781 ms
64 bytes from 196.28.95.12: icmp_seq=6 ttl=56 time=80.455 ms
64 bytes from 196.28.95.12: icmp_seq=7 ttl=56 time=29.978 ms
64 bytes from 196.28.95.12: icmp_seq=8 ttl=56 time=35.266 ms
64 bytes from 196.28.95.12: icmp_seq=9 ttl=56 time=30.380 ms

--- sip.voip.mweb.net ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 30.772/55.426/200.266/50.915 ms

Afrihost Account: Latency average of 17ms to Mweb Sip Server

1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.932 ms 4.962 ms 4.730 ms
2 41.181.221.214 (41.181.221.214) 34.436 ms 15.166 ms 15.503 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 14.778 ms 14.907 ms 14.550 ms
4 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 16.746 ms 15.428 ms 15.741 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 16.002 ms 15.419 ms 16.015 ms
6 jh-pr-1.za--jh-cr-2.za.mtnns.net (196.44.0.222) 15.973 ms 15.189 ms 15.550 ms
7 postfix.wipronet.co.za (196.22.161.133) 17.185 ms 17.196 ms 16.727 ms
8 tengig-0-0-2-0-102-vic-tr-1.mweb.co.za (197.80.7.36) 17.778 ms 17.331 ms 18.731 ms
9 197-81-226-77.jhb.mweb.co.za (197.81.226.77) 16.945 ms 18.657 ms 17.434 ms
10 197-81-226-53.jhb.mweb.co.za (197.81.226.53) 17.958 ms 17.915 ms 17.478 ms
11 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 18.000 ms 17.845 ms 18.310 ms
12 197-81-229-17.jhb.mweb.co.za (197.81.229.17) 18.679 ms 17.807 ms 18.309 ms
13 sip.voip.mweb.net (196.28.95.12) 17.214 ms 17.909 ms 17.951 ms

PING sip.voip.mweb.net (196.28.95.12) from 105.236.85.124: 56 data bytes
64 bytes from 196.28.95.12: icmp_seq=0 ttl=54 time=17.700 ms
64 bytes from 196.28.95.12: icmp_seq=1 ttl=54 time=18.042 ms
64 bytes from 196.28.95.12: icmp_seq=2 ttl=54 time=17.575 ms
64 bytes from 196.28.95.12: icmp_seq=3 ttl=54 time=17.815 ms
64 bytes from 196.28.95.12: icmp_seq=4 ttl=54 time=17.539 ms
64 bytes from 196.28.95.12: icmp_seq=5 ttl=54 time=17.545 ms
64 bytes from 196.28.95.12: icmp_seq=6 ttl=54 time=17.128 ms
64 bytes from 196.28.95.12: icmp_seq=7 ttl=54 time=18.247 ms
64 bytes from 196.28.95.12: icmp_seq=8 ttl=54 time=18.061 ms
64 bytes from 196.28.95.12: icmp_seq=9 ttl=54 time=19.117 ms

--- sip.voip.mweb.net ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 17.539/20.877/19.700/6.607 ms
 
Hummercellc said:
Mweb Guy, Please explain this to me.

I though latency on an Mweb account to an Mweb server would be better than from a Non-Mweb account to an Mweb Server.
Something is very wrong here on the Mweb network??

I used the exact same ADSL line and router using both an Mweb Capped Account and an Afrihost Capped Account.

Mweb Account: Latency average of 30ms to Mweb Sip Server

1 41-133-244-1.dsl.mweb.co.za (41.133.244.1) 5.151 ms 5.006 ms 4.708 ms
2 197-82-5-250.dbn.mweb.co.za (197.82.5.250) 18.405 ms 17.903 ms 18.223 ms
3 197-82-2-3.dbn.mweb.co.za (197.82.2.3) 18.447 ms 17.883 ms 18.031 ms
4 tengig-0-0-2-0-102-vic-tr-1.mweb.co.za (197.80.7.36) 31.543 ms 31.442 ms 32.942 ms
5 197-81-226-77.jhb.mweb.co.za (197.81.226.77) 35.288 ms 31.352 ms 31.054 ms
6 197-81-226-53.jhb.mweb.co.za (197.81.226.53) 31.086 ms 36.278 ms 30.556 ms
7 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 30.306 ms 30.210 ms 30.247 ms
8 197-81-229-17.jhb.mweb.co.za (197.81.229.17) 30.336 ms 29.864 ms 30.048 ms
9 sip.voip.mweb.net (196.28.95.12) 30.346 ms 30.420 ms 30.535 ms

PING sip.voip.mweb.net (196.28.95.12) from 197.87.32.86: 56 data bytes
64 bytes from 196.28.95.12: icmp_seq=0 ttl=56 time=59.073 ms
64 bytes from 196.28.95.12: icmp_seq=1 ttl=56 time=39.772 ms
64 bytes from 196.28.95.12: icmp_seq=2 ttl=56 time=30.599 ms
64 bytes from 196.28.95.12: icmp_seq=3 ttl=56 time=32.410 ms
64 bytes from 196.28.95.12: icmp_seq=4 ttl=56 time=30.550 ms
64 bytes from 196.28.95.12: icmp_seq=5 ttl=56 time=30.781 ms
64 bytes from 196.28.95.12: icmp_seq=6 ttl=56 time=80.455 ms
64 bytes from 196.28.95.12: icmp_seq=7 ttl=56 time=29.978 ms
64 bytes from 196.28.95.12: icmp_seq=8 ttl=56 time=35.266 ms
64 bytes from 196.28.95.12: icmp_seq=9 ttl=56 time=30.380 ms

--- sip.voip.mweb.net ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 30.772/55.426/200.266/50.915 ms

Afrihost Account: Latency average of 17ms to Mweb Sip Server

1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.932 ms 4.962 ms 4.730 ms
2 41.181.221.214 (41.181.221.214) 34.436 ms 15.166 ms 15.503 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 14.778 ms 14.907 ms 14.550 ms
4 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 16.746 ms 15.428 ms 15.741 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 16.002 ms 15.419 ms 16.015 ms
6 jh-pr-1.za--jh-cr-2.za.mtnns.net (196.44.0.222) 15.973 ms 15.189 ms 15.550 ms
7 postfix.wipronet.co.za (196.22.161.133) 17.185 ms 17.196 ms 16.727 ms
8 tengig-0-0-2-0-102-vic-tr-1.mweb.co.za (197.80.7.36) 17.778 ms 17.331 ms 18.731 ms
9 197-81-226-77.jhb.mweb.co.za (197.81.226.77) 16.945 ms 18.657 ms 17.434 ms
10 197-81-226-53.jhb.mweb.co.za (197.81.226.53) 17.958 ms 17.915 ms 17.478 ms
11 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 18.000 ms 17.845 ms 18.310 ms
12 197-81-229-17.jhb.mweb.co.za (197.81.229.17) 18.679 ms 17.807 ms 18.309 ms
13 sip.voip.mweb.net (196.28.95.12) 17.214 ms 17.909 ms 17.951 ms

PING sip.voip.mweb.net (196.28.95.12) from 105.236.85.124: 56 data bytes
64 bytes from 196.28.95.12: icmp_seq=0 ttl=54 time=17.700 ms
64 bytes from 196.28.95.12: icmp_seq=1 ttl=54 time=18.042 ms
64 bytes from 196.28.95.12: icmp_seq=2 ttl=54 time=17.575 ms
64 bytes from 196.28.95.12: icmp_seq=3 ttl=54 time=17.815 ms
64 bytes from 196.28.95.12: icmp_seq=4 ttl=54 time=17.539 ms
64 bytes from 196.28.95.12: icmp_seq=5 ttl=54 time=17.545 ms
64 bytes from 196.28.95.12: icmp_seq=6 ttl=54 time=17.128 ms
64 bytes from 196.28.95.12: icmp_seq=7 ttl=54 time=18.247 ms
64 bytes from 196.28.95.12: icmp_seq=8 ttl=54 time=18.061 ms
64 bytes from 196.28.95.12: icmp_seq=9 ttl=54 time=19.117 ms

--- sip.voip.mweb.net ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 17.539/20.877/19.700/6.607 ms
Click to expand...

Hi

I'm not aware of any issues at the moment with the network.
I checked on my side and everything seems ok and there are no notices posted.
Please let me know if your experience is still the same and I will arrange a call for you with one of our specialist to check it out.
 
MWEB Guy said:
Hi

I'm not aware of any issues at the moment with the network.
I checked on my side and everything seems ok and there are no notices posted.
Please let me know if your experience is still the same and I will arrange a call for you with one of our specialist to check it out.
Click to expand...

It has always been like this, Mweb accounts give higher latency to Mweb Services (On-Net) where as non-Mweb accounts give lower latency to Mweb Services (Off-Net).

Which in my mind does not make sense.... It should be the other way around, should it not?
 
MWEB Guy said:
Thanks for the results and I will update the log with the latest results.
Click to expand...

Thanks.

Apparently Telkom tested my line at 11am today and called my home afterwards. They said that there is nothing wrong on my line but will send a Techie to check my equipment (Telkom plugs) AGAIN. They never came, up to now, frankly I would not either as they have been checked numerous times.

Never received that callback from MWEB either, might be due to my updates here....

My latency was crap since my last post last night, up to

Last Result:
Download Speed: 1448 kbps (181 KB/sec transfer rate)
Upload Speed: 77 kbps (9.6 KB/sec transfer rate)
Latency: 555 ms
2014/09/02, 2:42:36 PM

and currently

Last Result:
Download Speed: 2432 kbps (304 KB/sec transfer rate)
Upload Speed: 379 kbps (47.4 KB/sec transfer rate)
Latency: 24 ms
2014/09/02, 4:31:31 PM

Does anyone know where the problem lies?
 
Hummercellc said:
I used the exact same ADSL line and router using both an Mweb Capped Account and an Afrihost Capped Account.
Click to expand...

Say what :confused: When I phoned Afrihost last week, they said I cannot take out a subscription while MWEB has control of my ADSL line.
 
Hummercellc said:
My lines are with Afrihost.... It is possible. Do an online sign up.....
Click to expand...

Trying to do my own fault diagnostic, and willing to pay for it. Figure if my connection holds with Afrihost, the problem lies with MWEB and if not, Telkom is to blame.
 
Hummercellc said:
It has always been like this, Mweb accounts give higher latency to Mweb Services (On-Net) where as non-Mweb accounts give lower latency to Mweb Services (Off-Net).

Which in my mind does not make sense.... It should be the other way around, should it not?
Click to expand...


Hi Hummercellc

I have asked our Premier support team to assist with your query.
 
siocnarf said:
Thanks.

Apparently Telkom tested my line at 11am today and called my home afterwards. They said that there is nothing wrong on my line but will send a Techie to check my equipment (Telkom plugs) AGAIN. They never came, up to now, frankly I would not either as they have been checked numerous times.

Never received that callback from MWEB either, might be due to my updates here....

My latency was crap since my last post last night, up to

Last Result:
Download Speed: 1448 kbps (181 KB/sec transfer rate)
Upload Speed: 77 kbps (9.6 KB/sec transfer rate)
Latency: 555 ms
2014/09/02, 2:42:36 PM

and currently

Last Result:
Download Speed: 2432 kbps (304 KB/sec transfer rate)
Upload Speed: 379 kbps (47.4 KB/sec transfer rate)
Latency: 24 ms
2014/09/02, 4:31:31 PM

Does anyone know where the problem lies?
Click to expand...

Have you tried another modem?
 
siocnarf said:
Thanks.

Apparently Telkom tested my line at 11am today and called my home afterwards. They said that there is nothing wrong on my line but will send a Techie to check my equipment (Telkom plugs) AGAIN. They never came, up to now, frankly I would not either as they have been checked numerous times.

Never received that callback from MWEB either, might be due to my updates here....

My latency was crap since my last post last night, up to

Last Result:
Download Speed: 1448 kbps (181 KB/sec transfer rate)
Upload Speed: 77 kbps (9.6 KB/sec transfer rate)
Latency: 555 ms
2014/09/02, 2:42:36 PM

and currently

Last Result:
Download Speed: 2432 kbps (304 KB/sec transfer rate)
Upload Speed: 379 kbps (47.4 KB/sec transfer rate)
Latency: 24 ms
2014/09/02, 4:31:31 PM

Does anyone know where the problem lies?
Click to expand...


Hi siocnarf

I checked your account and our team who liaises with Telkom has made the escalation a high priority with Telkom.

They are in constant communication with them but I will ask that they also update you.
 
Internet is veeeeeeeery slow. What is wrong?

Download Speed: 267 kbps (33.4 KB/sec transfer rate)
Upload Speed: 12 kbps (1.5 KB/sec transfer rate)
Latency: 2771 ms
2.9.2014 21:58:22

I am on a 4MB line.
 
MWEB Guy said:
Hi siocnarf

I checked your account and our team who liaises with Telkom has made the escalation a high priority with Telkom.

They are in constant communication with them but I will ask that they also update you.
Click to expand...

Thank you, but as I said earlier. Telkom did phone today and said nothing wrong with the line, then they repair something on the line then nothing is wrong with the line. Groundhog day for me every day, very confusing.

Been going back and forth between my MWEB account and the Telkom guest account. Since the first repair on my line the Telkom guest account gives immediate good results every time, latency never over the mid twenties, does that not make it an MWEB fault. Or do I understand this wrong?
 
capek said:
Internet is veeeeeeeery slow. What is wrong?

Download Speed: 267 kbps (33.4 KB/sec transfer rate)
Upload Speed: 12 kbps (1.5 KB/sec transfer rate)
Latency: 2771 ms
2.9.2014 21:58:22

I am on a 4MB line.
Click to expand...

Now I do not feel so bad with my 2MB subscription on my 4MB line :twisted:

Last Result:
Download Speed: 2942 kbps (367.8 KB/sec transfer rate)
Upload Speed: 393 kbps (49.1 KB/sec transfer rate)
Latency: 1921 ms
2014/09/02, 8:44:38 PM
 
capek said:
Internet is veeeeeeeery slow. What is wrong?

Download Speed: 267 kbps (33.4 KB/sec transfer rate)
Upload Speed: 12 kbps (1.5 KB/sec transfer rate)
Latency: 2771 ms
2.9.2014 21:58:22

I am on a 4MB line.
Click to expand...

Hi

I just checked the account and the line, both seem ok from what I can see.
Please let me know if you are still experiencing slow speeds on your connection and what sort of speeds you're getting.
If so, also do a comparative speed test with the Telkom guest account to compare speeds.
 
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