MWEB Uncapped ADSL Feedback - Part 3

300KB/s on a 4Mb line. Called about it yesterday, told I'd be called back by 13:30 today. No call came, so I phoned in, explained my story, told that I would be getting a call from a Daniel, within 15 minutes. 20 min later, nothing. Called back asked for Daniel, waited 10 min, only to be told that he has now gone to "Training" and that he will get another tech. I told the consultant that this is not acceptable, and I want to speak to someone who can assist me now.. so I've been kept waiting for another 10 min...

Jesus the ineptitude..
 
Last edited:
nelis said:
Hi there.

Any issues cause my normal http download from any website and youtube streaming is extremely slow today. Tried rebooting router and so on but still same issue?
Click to expand...

Hi nelis, nothing major going on at the moment that matches your description, as per our notice board. Your router is connecting at 4096/512Kbps which is max sync speed for your up to 4Mbps line (not managed by MWEB).

Please disable your routers WiFi, disconnect all cable devices except a single corded computer, and ensure all background apps using the 'net are properly closed, and then test.
 
pixel_ninja said:
300KB/s on a 4Mb line. Called about it yesterday, told I'd be called back by 13:30 today. No call came, so I phoned in, explained my story, told that I would be getting a call from a Daniel, within 15 minutes. 20 min later, nothing. Called back asked for Daniel, waited 10 min, only to be told that he has now gone to "Training" and that he will get another tech. I told the consultant that this is not acceptable, and I want to speak to someone who can assist me now.. so I've been kept waiting for another 10 min...

Jesus the ineptitude..
Click to expand...

Please PM me your MWEB account details so that I can look into this for you.
 
MWEB Guy said:
Hi

Please let me know if you still having trouble with your connection or if it has improved.
Click to expand...

Ill let you know tonight. ive only just got home from hospital. So will see during the raid.

But its also sometimes gmail is slow, google searches are slow, but all other browsing at the time is fine. Its limited to google related things.
 
nakedhousee said:
Ill let you know tonight. ive only just got home from hospital. So will see during the raid.

But its also sometimes gmail is slow, google searches are slow, but all other browsing at the time is fine. Its limited to google related things.
Click to expand...

This is exactly what iam experiencing
 
Total loss of internet connectivity since just after 22:00 last night. Router sync but no internet.
Could you have a look mweb guy?
 
Vl@d said:
Total loss of internet connectivity since just after 22:00 last night. Router sync but no internet.
Could you have a look mweb guy?
Click to expand...

i have tested your line and the readings are good, try resetting your router and setting it back up again
 
nakedhousee said:
Ill let you know tonight. ive only just got home from hospital. So will see during the raid.

But its also sometimes gmail is slow, google searches are slow, but all other browsing at the time is fine. Its limited to google related things.
Click to expand...

Sorry i could not update, i was having some bad effects after my surgery. Will check this tonight.

But the fact Darryn is having the same "type" of issue regarding google services. id love to hear the outcome of his escalation if possible. As it effects me aswell.
 
nakedhousee said:
Sorry i could not update, i was having some bad effects after my surgery. Will check this tonight.

But the fact Darryn is having the same "type" of issue regarding google services. id love to hear the outcome of his escalation if possible. As it effects me aswell.
Click to expand...
also noticed Google services seems slow on Mweb Uncapped Premium switched to a Crystal Web Test Acc and Google Services Gmail etc and Youtube seems much faster loading..
 
BigBear said:
also noticed Google services seems slow on Mweb Uncapped Premium switched to a Crystal Web Test Acc and Google Services Gmail etc and Youtube seems much faster loading..
Click to expand...

Hi, can you do a trace route to gmail and give me the results
 
MWEB Guy said:
Hi, can you do a trace route to gmail and give me the results
Click to expand...

Traceroute has started…

traceroute to googlemail.l.google.com (216.58.223.5), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 4.515 ms 30.477 ms 132.577 ms
2 * * *
3 197-84-96-137.cpt.mweb.co.za (197.84.96.137) 16.469 ms 13.038 ms 12.658 ms
4 534.po-channel50.cpt-ipc-1.optinet.net (197.84.96.138) 12.381 ms 12.282 ms 15.791 ms
5 vl92.cpt-hscore-2.optinet.net (197.84.3.2) 12.895 ms 13.975 ms 13.924 ms
6 12.te0-7-0-2.cpt-p-1.optinet.net (197.84.5.241) 36.895 ms 31.378 ms 60.206 ms
7 tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 33.121 ms 31.688 ms 31.857 ms
8 102.te0-0-0.vic-pr-1.optinet.net (197.80.7.37) 29.232 ms 28.730 ms 28.205 ms
9 197-80-96-6.jhb.mweb.co.za (197.80.96.6) 53.534 ms 30.977 ms 30.781 ms
10 72.14.237.239 (72.14.237.239) 33.606 ms 30.511 ms 33.064 ms
11 jnb01s07-in-f5.1e100.net (216.58.223.5) 30.557 ms 31.632 ms 59.937 ms

Traceroute has started…

traceroute to googlemail.l.google.com (216.58.223.5), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 3.238 ms 2.239 ms 1.997 ms
2 * * *
3 197-84-96-137.cpt.mweb.co.za (197.84.96.137) 24.630 ms 9.755 ms 9.657 ms
4 534.po-channel50.cpt-ipc-1.optinet.net (197.84.96.138) 9.915 ms 8.912 ms 12.517 ms
5 vl92.cpt-hscore-2.optinet.net (197.84.3.2) 9.665 ms 9.839 ms 9.792 ms
6 * 12.te0-7-0-2.cpt-p-1.optinet.net (197.84.5.241) 33.443 ms 33.237 ms
7 tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 64.201 ms 36.582 ms 32.959 ms
8 102.te0-0-0.vic-pr-1.optinet.net (197.80.7.37) 28.257 ms 28.261 ms 28.093 ms
9 197-80-96-6.jhb.mweb.co.za (197.80.96.6) 31.080 ms 33.225 ms 48.885 ms
10 72.14.237.239 (72.14.237.239) 30.876 ms 30.866 ms 30.584 ms
11 jnb01s07-in-f5.1e100.net (216.58.223.5) 30.722 ms 30.371 ms 30.713 ms
 
@ MWEB Guy, what's going on with your network right now? Two trace routes taken a few minutes apart:

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 8 ms 6 ms 197-87-135-1.cpt.mweb.co.za [197.87.135.1]
3 229 ms 231 ms 228 ms 537.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.162]
4 227 ms 232 ms 232 ms vl92.cpt-hscore-1.optinet.net [197.84.2.2]
5 235 ms 234 ms 234 ms 11.te0-0-0-2.cpt-p-1.optinet.net [197.84.5.225]

6 226 ms 224 ms 223 ms 101.te1-0-0.cpt-pr-1.optinet.net [197.84.7.5]
7 216 ms 214 ms 211 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 230 ms 233 ms 235 ms 196.43.25.205
9 240 ms 243 ms 243 ms 196.43.51.74
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
Click to expand...

Tracing route to www.reddit.com [198.41.208.139]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.0.1
2 8 ms 6 ms 8 ms 197-87-135-1.cpt.mweb.co.za [197.87.135.1]
3 213 ms 212 ms 211 ms 537.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.162]
4 213 ms 216 ms 219 ms vl92.cpt-hscore-1.optinet.net [197.84.2.2]
5 363 ms 368 ms 380 ms 11.te0-0-0-2.cpt-p-1.optinet.net [197.84.5.225]

6 344 ms 347 ms 345 ms w1-po0-3-5-0.thd-p-2.optinet.net [197.84.4.227]

7 371 ms 376 ms 367 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
8 346 ms 351 ms 356 ms ldn-b5-link.telia.net [62.115.13.13]
9 347 ms 349 ms 351 ms cloudflare-ic-306471-ldn-b5.c.telia.net [62.115.
44.186]
10 343 ms 347 ms 341 ms 198.41.208.139
Click to expand...

The second hop shows it's not on my end or even the exchange.
 
Also im constantly being connected/disconnected from battle.net

This goes on for most the time im online. Sadly even turning off system messages does not stop it and it really messes up whispers doing that every 30 seconds.

So my issues are:

Wow slow after 22:00 (Unthrottled)
Google services being shocking at times.
Battle.net disconnects all the time.

c813148377.jpg

I Know we throw alot of sh*t on your plate in a fairly angry manner and you are there just relaying the message. So sorry if i or anyone comes across as angry, i think i speak for most people when i say its towards the service/company and not you as a person.

Thanks.
 
PostmanPot said:
Traceroute has started…

traceroute to googlemail.l.google.com (216.58.223.5), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 4.515 ms 30.477 ms 132.577 ms
2 * * *
3 197-84-96-137.cpt.mweb.co.za (197.84.96.137) 16.469 ms 13.038 ms 12.658 ms
4 534.po-channel50.cpt-ipc-1.optinet.net (197.84.96.138) 12.381 ms 12.282 ms 15.791 ms
5 vl92.cpt-hscore-2.optinet.net (197.84.3.2) 12.895 ms 13.975 ms 13.924 ms
6 12.te0-7-0-2.cpt-p-1.optinet.net (197.84.5.241) 36.895 ms 31.378 ms 60.206 ms
7 tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 33.121 ms 31.688 ms 31.857 ms
8 102.te0-0-0.vic-pr-1.optinet.net (197.80.7.37) 29.232 ms 28.730 ms 28.205 ms
9 197-80-96-6.jhb.mweb.co.za (197.80.96.6) 53.534 ms 30.977 ms 30.781 ms
10 72.14.237.239 (72.14.237.239) 33.606 ms 30.511 ms 33.064 ms
11 jnb01s07-in-f5.1e100.net (216.58.223.5) 30.557 ms 31.632 ms 59.937 ms

Traceroute has started…

traceroute to googlemail.l.google.com (216.58.223.5), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 3.238 ms 2.239 ms 1.997 ms
2 * * *
3 197-84-96-137.cpt.mweb.co.za (197.84.96.137) 24.630 ms 9.755 ms 9.657 ms
4 534.po-channel50.cpt-ipc-1.optinet.net (197.84.96.138) 9.915 ms 8.912 ms 12.517 ms
5 vl92.cpt-hscore-2.optinet.net (197.84.3.2) 9.665 ms 9.839 ms 9.792 ms
6 * 12.te0-7-0-2.cpt-p-1.optinet.net (197.84.5.241) 33.443 ms 33.237 ms
7 tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 64.201 ms 36.582 ms 32.959 ms
8 102.te0-0-0.vic-pr-1.optinet.net (197.80.7.37) 28.257 ms 28.261 ms 28.093 ms
9 197-80-96-6.jhb.mweb.co.za (197.80.96.6) 31.080 ms 33.225 ms 48.885 ms
10 72.14.237.239 (72.14.237.239) 30.876 ms 30.866 ms 30.584 ms
11 jnb01s07-in-f5.1e100.net (216.58.223.5) 30.722 ms 30.371 ms 30.713 ms
Click to expand...

Thanks for the feedback.

before I escalate a call back for you.

I have now changed a setting on your account and re-autheticated it.

please test and let me know if that makes any difference to your experience.
 
TheLaggingShaman said:
@ MWEB Guy, what's going on with your network right now? Two trace routes taken a few minutes apart:

The second hop shows it's not on my end or even the exchange.
Click to expand...

Afternoon, we have no reported network issues at the moment.

Are you completing the trace routes via CMD?

Looking at your usage statistics for today, it looks good.

What exactly are you experiencing a problem with at the moment?
 
nakedhousee said:
Also im constantly being connected/disconnected from battle.net

This goes on for most the time im online. Sadly even turning off system messages does not stop it and it really messes up whispers doing that every 30 seconds.

So my issues are:

Wow slow after 22:00 (Unthrottled)
Google services being shocking at times.
Battle.net disconnects all the time.

View attachment 225148

I Know we throw alot of sh*t on your plate in a fairly angry manner and you are there just relaying the message. So sorry if i or anyone comes across as angry, i think i speak for most people when i say its towards the service/company and not you as a person.

Thanks.
Click to expand...

Afternoon nakedhousee, can we enable monitoring on your account to see how the traffic graphs after 22:00?

Please also provide us pings and trace routes to google and mweb.co.za.
 
MWEB Guy said:
Thanks for the feedback.

before I escalate a call back for you.

I have now changed a setting on your account and re-autheticated it.

please test and let me know if that makes any difference to your experience.
Click to expand...

Thanks, Gmail loading perfectly now.
 
nakedhousee said:
Also im constantly being connected/disconnected from battle.net

This goes on for most the time im online. Sadly even turning off system messages does not stop it and it really messes up whispers doing that every 30 seconds.

So my issues are:

Wow slow after 22:00 (Unthrottled)
Google services being shocking at times.
Battle.net disconnects all the time.

View attachment 225148

I Know we throw alot of sh*t on your plate in a fairly angry manner and you are there just relaying the message. So sorry if i or anyone comes across as angry, i think i speak for most people when i say its towards the service/company and not you as a person.

Thanks.
Click to expand...

Also experiencing this
 
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