MWEB Uncapped ADSL Feedback - Part 3

[chris_meier]

Hi chris_meier

Please send me your MWEB account details and I'll have it look into and have the relevant team make contact with you on Monday.

The simple fact is that this matter could, and should, have been resolved today, if only the staff took accountability and ownership of what they were doing. Escalating to have a matter resolved 3 days from now serves absolutely no purpose.

 

[MWEBHelp]

The simple fact is that this matter could, and should, have been resolved today, if only the staff took accountability and ownership of what they were doing. Escalating to have a matter resolved 3 days from now serves absolutely no purpose.

Hi chris_meier

I hear and understand you fully and I"ll make sure your query is addressed with urgency.

 

[Handz]

Anyone else having issues tonight? It seems to run fine for 10min or so, then this happens...

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 20 ms 19 ms 20 ms 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
3 435 ms 425 ms 434 ms 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 494 ms 499 ms 492 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 537 ms 529 ms 504 ms 196.28.178.66
6 490 ms 464 ms 443 ms cte-core-sw2.vwol.net [196.41.144.35]
7 468 ms 477 ms 498 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to www.bbc.net.uk [212.58.244.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 20 ms 19 ms 20 ms 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
3 423 ms 422 ms 409 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 467 ms 480 ms 497 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 644 ms 625 ms 596 ms 197-84-5-226.cpt.mweb.co.za [197.84.5.226]
6 590 ms 603 ms 600 ms 197-84-4-33.cpt.mweb.co.za [197.84.4.33]
7 594 ms 614 ms 614 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
8 647 ms 635 ms 622 ms 176.67.177.233
9 574 ms 575 ms 587 ms 176.67.177.227
10 628 ms 637 ms 620 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
11 598 ms 601 ms 625 ms vl-3502-ve-116.csw1.London1.Level3.net [4.69.166
.133]
12 613 ms 607 ms 598 ms vl [4.69.166.13]
13 600 ms 591 ms 580 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
14 * * * Request timed out.
15 635 ms 626 ms 603 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
16 622 ms 610 ms 607 ms 132.185.255.149
17 631 ms 637 ms 627 ms www.bbc.co.uk [212.58.244.67]

Trace complete.

 

[MrG]

I am having the same problem Handz

 

[rpdblu]

Having issues on my side again (Cape Town).. why does this have to happen on weekends


Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 10 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 556 ms * * 197-84-96-186.cpt.mweb.co.za [197.84.96.186]
4 558 ms * 554 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 * 491 ms * 196.28.178.66
6 513 ms * 523 ms cte-core-sw2.vwol.net [196.41.144.35]
7 654 ms 501 ms 504 ms www.mweb.co.za [196.2.63.110]

Trace complete.

 

[That_JC]

Same prob. Fine for a few minutes then slows to a crawl. 4mb uncapped, Kuilsrivier.

 

[That_JC]

Having issues on my side again (Cape Town).. why does this have to happen on weekends

Good point, had the same issues last weekend as tonight. Had to move over to the backup Afrihost account...

 

[bees]

Great, so it's not just me!? Also not getting any joy on my line - Durbanville. I'm cancelling on Monday, had enough. Just a bloody schlep to transfer line back to Telkom but in the long run it will save me from going crazy!!

 

[MWEBHelp]

Hi all

We have no reported Network issues. I have doubled checked this.

 

[Handz]

Hi all

We have no reported Network issues. I have doubled checked this.

Clearly there is an issue...I was playing dayz then suddenly ALL the players on mweb get kicked for high pings...

 

[Seriously]

Accept it guys, from the 1st of September this is the norm for Mweb. Just vote with your purse!

 

[MWEBHelp]

Clearly there is an issue...I was playing dayz then suddenly ALL the players on mweb get kicked for high pings...

Hi Handz

Is it only with Games that your connection is problematic?

I have refreshed account & Port.

 

[bees]

Hi all

We have no reported Network issues. I have doubled checked this.

My maths may be failing me but I count 5 "reports" on here...

What would it help to phone? Sorry sir, no issues this side, please reset and reconfigure your router because it MUST be that!

WebAfrica and Telkom accounts working 100%.

 

[Handz]

Hi Handz

Is it only with Games that your connection is problematic?

I have refreshed account & Port.

Its gaming, browsing...basically it just goes dead slow.

 

[dazzazzad]

Mweb has never recovered from the big seacom outage a few months back. I was with mweb for years and the performance was almost always great but since then it's been a lot poorer. This past week has been painful, skyping with my gf overseas is dismal, right now torrents are downloading at 10 kb/s, youtube has been a struggle all week.

I hate what mweb are doing with the notices and throttling, but I was hopeful that at least the performance would get back to where it was. Nope.

Going overseas in October and if things aren't better by the time I'm back I'm done.

 

[Handz]

And its still happening where everyone with mweb gets kicked for high pings...

 

[Necuno]

Must be the [-]shaper[/-] throttler

 

[DarkStarZN]

I am unable to connect to the Usenet server (news.mweb.co.za) using GrabIt.

Is something wrong with it?

Nevermind - using Google DNS was messing things about.

 

[Syphonx]

And its still happening where everyone with mweb gets kicked for high pings...

Online gaming is abuse, organise a LAN or use bots.

Approved by Derek Hershaw.

 

[wingnut771]

My maths may be failing me but I count 5 "reports" on here...

What would it help to phone? Sorry sir, no issues this side, please reset and reconfigure your router because it MUST be that!

WebAfrica and Telkom accounts working 100%.

Take it from me, if that is the case that other ISP's perform normally when the current provider doesn't is a clear sign to move on. The sole responsiblity of an ISP is to provide a service at the highest level, it isn't rocket science, and in my experience since I've been on uncapped since 2010, with numerous ISP's, I've learnt not to hang around when things degrade, it just isn't worth it and is a waste of time. They will try and lead you by the nose for as long as possible until you decide for yourself to move on. Trust me, it is much cheaper and easier for an ISP to string you along via a call centre agent than to upgrade their IPC bandwidth which to the more experienced, is plain as day as to what the problem is.

TOP TIP TO AVOID 30 DAY CALENDAR MONTH NOTICE ON UNCAPPED:

Ask them to change your uncapped account to a 1GB capped before the end of the month (not too close to end of the month, call it the 20th of the month to play it safe), so that at month end you will only pay for a 1GB account and not another month of uncapped hell, then cancel.

Word of warning:

Beware of the OOB shark as one guy didn't change over to his new provider and let his "new" downgraded 1GB account download 7GB overnight which they ended up rushing him for something like R800!

PM me if you are interested in some recommendations on alternate ISP's. Compared to Mweb, the grass is truly greener on the other side