MWEB Uncapped ADSL Feedback - Part 3

[Archer]

15KB/s is the max a 4MB line can do right?

 

[pmurgs]

Also getting high pings between 197-84-3-2.cpt.mweb.co.za and 197-84-5-241.cpt.mweb.co.za. Seeing people teleport around in Planetside 2. Switched to Afrihost, everything working fine now. Definitely mweb cpt has a problem.

 

[ChocolateBadger]

1mb uncapped reporting in from PE, Kragga Kamma area...Internet is SLOW. Can't get speed test to work. Just times out.

 

[bekdik]

Results:
Download Speed: 673 kbps (84.1 KB/sec transfer rate)
Upload Speed: 402 kbps (50.3 KB/sec transfer rate)
9/9/2013 19:58:02

 

[KRayn3r]

I can also confirm problems with Mweb the past few days (latency issues). I play Battlefield 3, and the latency jumped to around 500ms on various occasions starting on Friday last week. It happened again today around 6:30pm. and this was on a local server hosted by MWEB.

Here's proof:



As you can see, there are 2 other players besides me with a ping close to 500. We were all using Mweb, no one else on that server was on Mweb (I received confirmation a few minutes later from other players).

MWEBGuy, any news on why this is happening?

 

[Necuno]

15KB/s is the max a 4MB line can do right?

Sounds about right. have you checked if you are throttled in your account?

 

[MWEBHelp]

I can also confirm problems with Mweb the past few days (latency issues). I play Battlefield 3, and the latency jumped to around 500ms on various occasions starting on Friday last week. It happened again today around 6:30pm. and this was on a local server hosted by MWEB.

Here's proof:

View attachment 70205

As you can see, there are 2 other players besides me with a ping close to 500. We were all using Mweb, no one else on that server was on Mweb (I received confirmation a few minutes later from other players).

MWEBGuy, any news on why this is happening?

Hi KRayn3r

I'm not aware of any issues at the moment besides the outages posted on the notice page.
Drop me a PM with your details and I will check this out for you.

 

[Archer]

Sounds about right. have you checked if you are throttled in your account?

Supposedly not, but the switch definitely got flicked around Friday. Was getting 1MB then though, which was still sort of ok.

 

[bees]

Just switched back to my Mweb 1mb uncapped from my Telkom account, and I couldn't browse. DNS changed to 8.8.8.8 and it came alive. So DNS issues again tonight. When will it stop!!? (Or rather, when will it GO again??).

 

[Fudzy]

Just switched back to my Mweb 1mb uncapped from my Telkom account, and I couldn't browse. DNS changed to 8.8.8.8 and it came alive. So DNS issues again tonight. When will it stop!!? (Or rather, when will it GO again??).

Yeah I've been having some DNS glitches lately, not much difference on performance other than having to retry the same address twice occasionally.

 

[Lydon]

MWeb's customer service is beyond pathetic. Trying to migrate a line off of MWeb and they're refusing to do so until the end of next month, saying it's not possible, but we just migrated another line from them without hassle! Each time you contact their customer service inquiring about the progress of your case with your reference number, you're assigned a new reference number!

 

[MWEBHelp]

MWeb's customer service is beyond pathetic. Trying to migrate a line off of MWeb and they're refusing to do so until the end of next month, saying it's not possible, but we just migrated another line from them without hassle! Each time you contact their customer service inquiring about the progress of your case with your reference number, you're assigned a new reference number!

Good Morning, please see my private message I have sent you.

 

[bekdik]

Results:
Download Speed: 491 kbps (61.4 KB/sec transfer rate)
Upload Speed: 447 kbps (55.9 KB/sec transfer rate)
9/10/2013 11:55:03 AM

ADSL Usage - (September, 2013)
You have used 18.13 GB so far this month.
Last Session: 10 September, 2013, 00:39:09
Connection status: Unthrottled

 

[MWEBHelp]

Results:
Download Speed: 491 kbps (61.4 KB/sec transfer rate)
Upload Speed: 447 kbps (55.9 KB/sec transfer rate)
9/10/2013 11:55:03 AM

ADSL Usage - (September, 2013)
You have used 18.13 GB so far this month.
Last Session: 10 September, 2013, 00:39:09
Connection status: Unthrottled

Afternoon, have you completed the speed test with any active traffic on your network?

Do you have access to the Telkom guest account details for a comparative speed test reading?

 

[ScottulusMaximus]

Hey Mweb Guy

Messaged you last week about the over billing and refund. Was quickly phoned and was informed that refund would be sent through on the 6th but nothing yet. Please could you check up on this.

 

[MWEBHelp]

Hey Mweb Guy

Messaged you last week about the over billing and refund. Was quickly phoned and was informed that refund would be sent through on the 6th but nothing yet. Please could you check up on this.

Afternoon, the credit is already reflecting on your account. I have now sent a follow up regarding the refund and when it will be paid to you.

 

[ScottulusMaximus]

Afternoon, the credit is already reflecting on your account. I have now sent a follow up regarding the refund and when it will be paid to you.

Thanks!!!

 

[ajan]

So today I've been dcing from steam only but still able to browse. I don't know what is causing this.

 

[MWEBHelp]

So today I've been dcing from steam only but still able to browse. I don't know what is causing this.

Good Morning ajan, are you still encountering problems with Steam this morning?

 

[LegionECX]

Cancelled my 2mb uncapped all inclusive @ R599.00 with MWEB last month, stating that Sept will be my last month (mandatory 1 months notice) and also indicated that the month of Sept must be 2GB capped @ R59.00. Naturally was billed R599 at the beginning of Sept and when I called in (after several attempts to the help desk) was told that the account is not even marked to be cancelled (has been downgraded to 2gb capped though) noone at the helpdesk can help me and i have tried numerous times but no answer. disgusting service