Sign up with GoogleYou may well be right, but then why did switching to another ISP account not suffer the same fate?
-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
MWEB Uncapped ADSL Feedback - Part 3
- Thread starter scienide
- Start date
You may well be right, but then why did switching to another ISP account not suffer the same fate?
Still a little latency on your second hop with the other account... It was like 20mins later that you ran the test on the other account, so congestion might have subsided a bit by then.
I am not 100% sure of course, just letting you know that I had the same problem (tracert's looked identical during the times that I experienced issues) and how my problem was solved.
Good luck!
Still a little latency on your second hop with the other account... It was like 20mins later that you ran the test on the other account, so congestion might have subsided a bit by then.
I am not 100% sure of course, just letting you know that I had the same problem (tracert's looked identical during the times that I experienced issues) and how my problem was solved.
Good luck!
Thanks for that. I did check the Mweb connection immediately after the other ISP and it was still around 450, so it seem to be specifically Mweb related. Which is why I'm curious as to cause.
- Joined
- Apr 13, 2010
- Messages
- 10,689
Hi bekdik
Can you please provide me with the tests you done from the link I provided you yesterday.
Please also include the tests done from the other ISP.
As the line is performing correctly at the moment, there isn't any point in posting results. When (if) there is an anomaly I'll test the various accounts and post. I'll be happiest if I never have to post.
- Joined
- Apr 13, 2010
- Messages
- 10,689
Hi,
I'll check on this from my side and drop you a PM as soon as I get confirmation.
Hey Mweb Guy, is there a wider international issue on your guys side since last night? I'm struggling to even stream video from tech crunch and youtube? Local speed test shows 5 meg down with 14ms ping, intl peaks at 1.6meg with 312ms ping... The needle really struggles to get past the 1 meg point on the intl test then spikes... so on average i would say im getting 900k/1meg...
Local speed test results: http://www.speedtest.net/my-result/2966226766
Server in LA: http://www.speedtest.net/my-result/2966229568
Local speed test results: http://www.speedtest.net/my-result/2966226766
Server in LA: http://www.speedtest.net/my-result/2966229568
- Joined
- Apr 13, 2010
- Messages
- 10,689
Hi phiber
We have no international speed related queries pop up. I checked your account and line and could not find any issues on it.
Have you perhaps asked Te4lkom to refresh the ADSL port?
Please do a test from here: http://www.mweb.co.za/helpcentre/MWEBSpeedTest.aspx
- Joined
- Apr 13, 2010
- Messages
- 10,689
Hi Convex, send me a PM with your MWEB details so that I can have a look into this for you.
TwilightWalker
Well-Known Member
- Joined
- Apr 1, 2009
- Messages
- 242
Just saw I got capped at 60GB on my "uncapped account". When will I be unthrottled MWEBGuy, after a
few day or next month?
http://speedtest.ookla.com/result/2303766141.png
few day or next month?
http://speedtest.ookla.com/result/2303766141.png
- Joined
- Apr 13, 2010
- Messages
- 10,689
Hi TwilightWalker, your account has not been capped but has been throttled.
Your account should be unthrottled approximately in 3-4 days, also the less data you use the sooner you will be unthrottled
TwilightWalker
Well-Known Member
- Joined
- Apr 1, 2009
- Messages
- 242
I said "capped" because that's basically what it is. Using the internet at 74 kbps is not throttling but castrating.
I got no warnings or any information about what download limits Mweb has put in place and now I am being
punished. I know you have nothing to do with this but if this is how Mweb wants to do business then they are
going to lose a lot of customers.
I got no warnings or any information about what download limits Mweb has put in place and now I am being
punished. I know you have nothing to do with this but if this is how Mweb wants to do business then they are
going to lose a lot of customers.
- Joined
- Apr 13, 2010
- Messages
- 10,689
At the beginning of August we made the decision to implement an automated speed limiting system which would curb the behavior of a very small percentage of excessive users on our premium products. These users are affecting the quality of our network and using unreasonable amounts of bandwidth for the product they are paying for.
At the time we made a best effort to identify the users most likely to be affected by this change, based on their recent usage patterns, and sent out communication advising them of the change.
It is possible if your usage has significantly increased recently, or you do not make use of your MWEB mailbox, that you would not have received this communication.
However if your account is in a throttled state then it means that you have exceeded the acceptable usage thresholds and will need to operate at the reduced speeds until your average usage falls back into acceptable levels.
TwilightWalker
Well-Known Member
- Joined
- Apr 1, 2009
- Messages
- 242
Yes, I know all this. I got a letter last month so I decreased my usage from an average of 8GB
a day to about 4GB a day. I thought I was being a "good customer" and was no longer a part
of the 3-5% of abusers. Clearly Mweb would prefer it I treat my 1Mbps "premium" account like
a 384kbps account. I was one of Mwebs biggest fans and defenders but now I don't know how
to defend any of this.
a day to about 4GB a day. I thought I was being a "good customer" and was no longer a part
of the 3-5% of abusers. Clearly Mweb would prefer it I treat my 1Mbps "premium" account like
a 384kbps account. I was one of Mwebs biggest fans and defenders but now I don't know how
to defend any of this.