MWEB Uncapped ADSL Feedback - Part 3

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ChrisGeo

Well-Known Member
Joined
Apr 7, 2010
Messages
362
MwebGuy where can i find the business products?

Also, would I get throttled if I changed to a 1mb business account with the same usage?
 
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ChrisGeo

Well-Known Member
Joined
Apr 7, 2010
Messages
362
Could you pm me the pricing for 1mb uncapped unthrottled? Im unsure on how the business packages are put together.
 
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phiber

Expert Member
Joined
Dec 7, 2005
Messages
4,303
Mweb Guy, firstly I would think its illegal to sell a product with a fair usage policy and not publish that policy/guideline.

Secondly, where can I check my usage? I have a @dslmweb.co.za username and it does not work on your website... if you tell me i have to register with my email address and then call a call center to register I might just follow the rest of the guys this morning and move to another provide...

All the guys leaving Mweb this morning, where are you off to? Afrihost? I won't go to OpenWeb, their owner's attitude and service is worse than Mweb.

Mweb Guy, on a slightly different note, I must say thank you for all your support on these forums, you have been quite excellent with feedback and responses. I know it might come across as people raging at you, but its really the corporate you work for. PM details of who I can send a thank you message to for all your great service?
 
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phiber

Expert Member
Joined
Dec 7, 2005
Messages
4,303
Mweb Guy, firstly I would think its illegal to sell a product with a fair usage policy and not publish that policy/guideline.

Secondly, where can I check my usage? I have a @dslmweb.co.za username and it does not work on your website... if you tell me i have to register with my email address and then call a call center to register I might just follow the rest of the guys this morning and move to another provide...

All the guys leaving Mweb this morning, where are you off to? Afrihost? I won't go to OpenWeb, their owner's attitude and service is worse than Mweb.

Mweb Guy, on a slightly different note, I must say thank you for all your support on these forums, you have been quite excellent with feedback and responses. I know it might come across as people raging at you, but its really the corporate you work for. PM details of who I can send a thank you message to for all your great service?
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
phiber said:
Mweb Guy, firstly I would think its illegal to sell a product with a fair usage policy and not publish that policy/guideline.

Secondly, where can I check my usage? I have a @dslmweb.co.za username and it does not work on your website... if you tell me i have to register with my email address and then call a call center to register I might just follow the rest of the guys this morning and move to another provide...

All the guys leaving Mweb this morning, where are you off to? Afrihost? I won't go to OpenWeb, their owner's attitude and service is worse than Mweb.

Mweb Guy, on a slightly different note, I must say thank you for all your support on these forums, you have been quite excellent with feedback and responses. I know it might come across as people raging at you, but its really the corporate you work for. PM details of who I can send a thank you message to for all your great service?
Click to expand...

Hi phiber

We do have our AUP on our website: http://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx

In order to check your usage on our MWEB page you need to sign in with your primary MWEB email address.
 
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Grasmuis

Senior Member
Joined
Jun 1, 2009
Messages
809
I'm going try afrihost and hope their service is better than mweb!

phiber said:
All the guys leaving Mweb this morning, where are you off to? Afrihost? I won't go to OpenWeb, their owner's attitude and service is worse than Mweb.
Click to expand...
 
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TwilightWalker

Well-Known Member
Joined
Apr 1, 2009
Messages
242
phiber said:
All the guys leaving Mweb this morning, where are you off to? Afrihost? I won't go to OpenWeb, their owner's attitude and service is worse than Mweb.
Click to expand...

After this morning I'm considering Afrihost. I can't even open up Gmail so hopefully they will be better, keeping my
fingers crossed. MWEBGuy and his/her help on this forum is the only positive Mweb has going for them.
 
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Tom242

Well-Known Member
Joined
Nov 9, 2008
Messages
164
MWEB Guy said:
I can not give you specific thresholds
Click to expand...

Hi MWeb Guy,

does it make a difference to your throttling if one does more Gb's over the weekends, and has moderate usage during the week?
I.e. over the weekends there is more streaming done here, therefore the usage will double or triple....
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Tom242 said:
Hi MWeb Guy,

does it make a difference to your throttling if one does more Gb's over the weekends, and has moderate usage during the week?
I.e. over the weekends there is more streaming done here, therefore the usage will double or triple....
Click to expand...


Ho Tom242

The calculation is done over a 30 day rolling window and is updated on a daily basis.
 
K

krycor

Honorary Master
Joined
Aug 4, 2005
Messages
18,546
ChrisGeo said:
Every 30 days they decide if you're downloading too much and then they throttle you.
Click to expand...

Actually if its a 'true' rolling window then everyday there is a calc done(sum of last 30 days) which throttles and unthrottles the account.. but this being SA its likely a check everyday and throttle with an unthrottle happening 30 days later.
 
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bullzeye.za

Expert Member
Joined
Sep 16, 2008
Messages
1,776
ChrisGeo said:
Every 30 days they decide if you're downloading too much and then they throttle you.
Click to expand...

Rolling windows. They throttle you based on your usage over the previous 30 days, calculated on that specific day.

So if I did 20 gb per day for the last 30 days, and the threshold is 601 gb per 30 days, I will be throttled if I do 21 gb today.
 
Necuno

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
bullzeye.za said:
Rolling windows. They throttle you based on your usage over the previous 30 days, calculated on that specific day.

So if I did 20 gb per day for the last 30 days, and the threshold is 601 gb per 30 days, I will be throttled if I do 21 gb today.
Click to expand...

There is no given thresholds as mweb has not given them to be a ble to change it as they see fit.

Maar nou ja as jy 'n skelm is, vir 'n skelm werk dan is jy maar 'n skelm...
 
Necuno

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
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Tom242

Well-Known Member
Joined
Nov 9, 2008
Messages
164
Necuno said:
Bull****, you and your company just want to continue with your criminal practices. If you really couldn't then why for example could neotel?

http://www.moneyweb.co.za/moneyweb-technology-news/neotel-uncapped-lte-launched

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)
Click to expand...

an indication like that would help everyone!!! that would be educating the users, instead of punishing for an unknown amount....
 
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