MWEB Uncapped ADSL Feedback - Part 3

Defiler said:
Does anyone know if upload bandwidth has been throttled recently? I have a 4Mb Mweb account but my line syncs at 12Mb/1Mb, I would often see my connection burst at around 10Mb and then settle down at about 5Mb, with upload sitting at 0.93Kbps (speedtest results).

Now when running speedtest I get 4Mb on the dot and 0.43kbps upload max, the slow upload being my concern as now I can't view my IP cams or stream music from my NAS over my VPN connection to work...

If I remember correctly this happened about two months ago and nothing has changed since then.
Click to expand...

MOrning Defiler, please provide me your MWEB account details via Private messaging.
 
Is mweb shaping lines even more I can't get above 80Kbps on downloads and 720p YouTube buffers every 10seconds never happened before ?
 
Hey there MwebHelp!

Could you please refresh my connection. My connections being dropped every so often and my speeds gone from 8-9Mbps to 1-3Mbps.

Thanks!
 
Schitzo said:
Hey there MwebHelp!

Could you please refresh my connection. My connections being dropped every so often and my speeds gone from 8-9Mbps to 1-3Mbps.

Thanks!
Click to expand...

Hi Schitzo

I have now processed your request for you.
 
Saskue said:
Thanks for checking my account ????????? And no reply
Click to expand...

Afternoon, your initial posted requested that the account be refreshed. The account was refreshed, as per your request.

I checked your account and noted that you called in to our call centre today.

They tried to test with the Telkom guest account and you had trouble loading the saix speed test.

Please provide me trace routes to mweb.co.za and bbc.co.uk
 
MWEBHelp said:
Afternoon, your initial posted requested that the account be refreshed. The account was refreshed, as per your request.

I checked your account and noted that you called in to our call centre today.

They tried to test with the Telkom guest account and you had trouble loading the saix speed test.

Please provide me trace routes to mweb.co.za and bbc.co.uk
Click to expand...

thanks sent traceroute in pm
 
Saskue said:
But is there a problem ? Or it's just really bad shaping
Click to expand...

The line and account readings seem fine.

What type of downloads are you running and which browser are you using to stream YouTube.
 
Saskue said:
I'm done with mweb can't even download a 500mb app going take 6 hours . Do you have to give a months notice to cancel
Click to expand...

Hi

Please drop me a PM with your account info so I can look into this for you.
 
Saskue said:
It's not my line it's just really bad shaping from last month I had this problem
Click to expand...

Exactly same issue I have.

MWEB for weeks now has completely become useless for me. I have been with MWEB for over 6 years now and this is the first time I have had persistent issues every day for a month.

Let me start off with the fact that I have a 4mbps premium uncapped package with a threshold of 400GB. I am not being throttled (according to their user control panel on the site in any case).

I can barely hit 100 KB/s on HTTP protocol in the day, it's worse at night, at around 50 KB/s if I'm lucky. Funny thing is that all other protocols are fine, if I download an update for World of Warships, War Thunder, Blizzard games, which all use P2P (bittorrent protocol), I get full line speed, 430-450 KB/s! But if I try download something via HTTP? 50 KB/s. My pings in games are also perfectly fine, no problem there.

As a result, everything that works with the HTTP protocol is slow, I can't watch Twitch even on mobile quality it buffers every few seconds.

Lastly, and I must stress this fact, it's not my line, it's not my devices, it's nothing on my end. Why? I have two different ISP accounts. WebAfrica and Telkom. I can switch to any of them, at any point in time, and I have ZERO problems. HTTP on WebAfrica? 450 KB/s. HTTP on Telkom? 450 KB/s. If I switch back to Mweb? 50 KB/s. In fact right now if I try and download something I am getting 10 KB/s...

I don't know what is going on with Mweb's network, it's either gone to the dogs in quality and whoever they route through or they are throttling accounts but claiming they're not.

I am done talking with their troubleshooting team, it's always the typical troubleshooting issue as if it's a situation on my end, no matter how many times I tell them that this is only occurring when I am connected to them, I have no problems with any other ISP. I don't any more scheduled calls, I see other people on social media complaining about the same damn thing every day.

I have just now performed 3 speed tests, of 3 different ISPs, at the same time periods. You can see the time + ISP in the test results. Yet Mweb customer support still has the nerve to tell me there is nothing wrong on their side, yet I have provided endless amount of tests showing that I only have a problem with THEM. I have to even point out that my other ISP accounts are their basic packages which are giving me better speeds that Mweb's premium package...

Mweb
baF3yTk.png


WebAfrica
Dl7h3uK.png


Telkom
yJP91pS.png


It has got to a point that since my suburb/estate is receiving a fibre roll out and that Mweb is trying to get access here that I am going to make a recommendation at a community meeting advising people against using Mweb. I will be riding it out till I get the fibre in 2-3 months at which point Mweb will have lost a customer for life as well as many others I have spoken to that have the same problem. It's no wonder Mweb is at the bottom of the rankings of ISPs in this country. I just stuck with them since I was fortunate not to have a problem and saw no reason to change, until now.

They are shaping but they will deny it.
 
Last edited:
Jean-Luc Picard said:
Exactly same issue I have.

MWEB for weeks now has completely become useless for me. I have been with MWEB for over 6 years now and this is the first time I have had persistent issues every day for a month.

Let me start off with the fact that I have a 4mbps premium uncapped package with a threshold of 400GB. I am not being throttled (according to their user control panel on the site in any case).

I can barely hit 100 KB/s on HTTP protocol in the day, it's worse at night, at around 50 KB/s if I'm lucky. Funny thing is that all other protocols are fine, if I download an update for World of Warships, War Thunder, Blizzard games, which all use P2P (bittorrent protocol), I get full line speed, 430-450 KB/s! But if I try download something via HTTP? 50 KB/s. My pings in games are also perfectly fine, no problem there.

As a result, everything that works with the HTTP protocol is slow, I can't watch Twitch even on mobile quality it buffers every few seconds.

Lastly, and I must stress this fact, it's not my line, it's not my devices, it's nothing on my end. Why? I have two different ISP accounts. WebAfrica and Telkom. I can switch to any of them, at any point in time, and I have ZERO problems. HTTP on WebAfrica? 450 KB/s. HTTP on Telkom? 450 KB/s. If I switch back to Mweb? 50 KB/s. In fact right now if I try and download something I am getting 10 KB/s...

I don't know what is going on with Mweb's network, it's either gone to the dogs in quality and whoever they route through or they are throttling accounts but claiming they're not.

I am done talking with their troubleshooting team, it's always the typical troubleshooting issue as if it's a situation on my end, no matter how many times I tell them that this is only occurring when I am connected to them, I have no problems with any other ISP. I don't any more scheduled calls, I see other people on social media complaining about the same damn thing every day.

I have just now performed 3 speed tests, of 3 different ISPs, at the same time periods. You can see the time + ISP in the test results. Yet Mweb customer support still has the nerve to tell me there is nothing wrong on their side, yet I have provided endless amount of tests showing that I only have a problem with THEM. I have to even point out that my other ISP accounts are their basic packages which are giving me better speeds that Mweb's premium package...

Mweb
baF3yTk.png


WebAfrica
Dl7h3uK.png


Telkom
yJP91pS.png


It has got to a point that since my suburb/estate is receiving a fibre roll out and that Mweb is trying to get access here that I am going to make a recommendation at a community meeting advising people against using Mweb. I will be riding it out till I get the fibre in 2-3 months at which point Mweb will have lost a customer for life as well as many others I have spoken to that have the same problem. It's no wonder Mweb is at the bottom of the rankings of ISPs in this country. I just stuck with them since I was fortunate not to have a problem and saw no reason to change, until now.

They are shaping but they will deny it.
Click to expand...

Good Day Jean-Luc Picard, thank you for providing us your feedback.

Please provide me your MWEB account details via private messaging.

I would like to have a closer look at the account.
 
Jean-Luc Picard said:
Exactly same issue I have.

MWEB for weeks now has completely become useless for me. I have been with MWEB for over 6 years now and this is the first time I have had persistent issues every day for a month.

Let me start off with the fact that I have a 4mbps premium uncapped package with a threshold of 400GB. I am not being throttled (according to their user control panel on the site in any case).

I can barely hit 100 KB/s on HTTP protocol in the day, it's worse at night, at around 50 KB/s if I'm lucky. Funny thing is that all other protocols are fine, if I download an update for World of Warships, War Thunder, Blizzard games, which all use P2P (bittorrent protocol), I get full line speed, 430-450 KB/s! But if I try download something via HTTP? 50 KB/s. My pings in games are also perfectly fine, no problem there.

As a result, everything that works with the HTTP protocol is slow, I can't watch Twitch even on mobile quality it buffers every few seconds.

Lastly, and I must stress this fact, it's not my line, it's not my devices, it's nothing on my end. Why? I have two different ISP accounts. WebAfrica and Telkom. I can switch to any of them, at any point in time, and I have ZERO problems. HTTP on WebAfrica? 450 KB/s. HTTP on Telkom? 450 KB/s. If I switch back to Mweb? 50 KB/s. In fact right now if I try and download something I am getting 10 KB/s...

I don't know what is going on with Mweb's network, it's either gone to the dogs in quality and whoever they route through or they are throttling accounts but claiming they're not.

I am done talking with their troubleshooting team, it's always the typical troubleshooting issue as if it's a situation on my end, no matter how many times I tell them that this is only occurring when I am connected to them, I have no problems with any other ISP. I don't any more scheduled calls, I see other people on social media complaining about the same damn thing every day.

I have just now performed 3 speed tests, of 3 different ISPs, at the same time periods. You can see the time + ISP in the test results. Yet Mweb customer support still has the nerve to tell me there is nothing wrong on their side, yet I have provided endless amount of tests showing that I only have a problem with THEM. I have to even point out that my other ISP accounts are their basic packages which are giving me better speeds that Mweb's premium package...

Mweb
baF3yTk.png


WebAfrica
Dl7h3uK.png


Telkom
yJP91pS.png


It has got to a point that since my suburb/estate is receiving a fibre roll out and that Mweb is trying to get access here that I am going to make a recommendation at a community meeting advising people against using Mweb. I will be riding it out till I get the fibre in 2-3 months at which point Mweb will have lost a customer for life as well as many others I have spoken to that have the same problem. It's no wonder Mweb is at the bottom of the rankings of ISPs in this country. I just stuck with them since I was fortunate not to have a problem and saw no reason to change, until now.

They are shaping but they will deny it.
Click to expand...

well said having the exact same problem . i dont download p2p but tried it and getting full speed and tried a normal http getting 30kbps . im also on the 4mb uncapped premuim
 
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