MWEB Uncapped ADSL Feedback - Part 3

MWEB Guy said:
Hi brb

Thank you.

Have you done these test in the past before where it shows the 2nd hop always high? Is it only during certain hours of the day?
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It's been fine the whole time anytime of the day. Just since yesterday after a thunderstorm that everything has been slow.
 
brb to share my experience - had the same as you after rain - slow internet. Lived with for 2 years until one day I threw an absolute fit. I sat on Telkom, and they sent out a specialist dude. 2 days and apparently 3 issues later (he had to go onto other folks properties) and the fault FINALLY got fixed.

It was a difficult one because the issue ONLY happened after rain ... and it was a Telkom issue not an MWEB issue.

brb said:
It's been fine the whole time anytime of the day. Just since yesterday after a thunderstorm that everything has been slow.
Click to expand...
 
brb said:
It's been fine the whole time anytime of the day. Just since yesterday after a thunderstorm that everything has been slow.
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Hi brb

What time tomorrow will be convenient for you to have a technical specialist call you?
 
brb said:
It's been fine the whole time anytime of the day. Just since yesterday after a thunderstorm that everything has been slow.
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Hi brb

Check the PM I sent you.
 
MWEB Guy said:
Hi brb

Check the PM I sent you.
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Hi Mwebguy

Is it possible for you to please check and see if a fault was logged by Telkom. I never received their confirmation SMS with the reference number. The ADSL line is paid through Mweb.

Thank you
 
brb said:
Hi Mwebguy

Is it possible for you to please check and see if a fault was logged by Telkom. I never received their confirmation SMS with the reference number. The ADSL line is paid through Mweb.

Thank you
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Good Morning, we have no reported outages in your area at the moment.

I have sent a follow up for our Technical team to make contact with you. They were unable to reach you yesterday.
 
MWEB Guy said:
Good Morning, we have no reported outages in your area at the moment.

I have sent a follow up for our Technical team to make contact with you. They were unable to reach you yesterday.
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I meant that I have raised a fault on my line to Telkom. Is it possible that you could check and see the status on the fault as I did not receive a confirmation SMS from Telkom with a reference number. Our ADSL line rental is payed to Mweb.
 
brb said:
I meant that I have raised a fault on my line to Telkom. Is it possible that you could check and see the status on the fault as I did not receive a confirmation SMS from Telkom with a reference number. Our ADSL line rental is payed to Mweb.
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Thanks for providing me feedback, unfortunately the Telkom tool I have access to does not allow me to view faults that are not logged by us.

Provide me the fault reference none the less and I will add it to the open escalation we have for you.
 
MWEB Guy said:
Thanks for providing me feedback, unfortunately the Telkom tool I have access to does not allow me to view faults that are not logged by us.

Provide me the fault reference none the less and I will add it to the open escalation we have for you.
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280CTK201013
 
brb said:
280CTK201013
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Thanks for the detail, I have added it to your open escalation with us.

We are trying to make contact with you, please provide me your preferred contact details via private message.
 
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RogueRunner said:
Nope
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Afternoon RogueRunner, are you still having trouble with speeds?

If yes, please change your username realm on your router interface to @dslmweb.co.za (I would like to see if a new IP connection makes any difference).

Edit: checked your line and the attenuation is extremely high: 60dB
 
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jugyvuzu.jpg


I've been throttled since Sunday. Internet has been non existent. Based on my usage for the last 30 days I average 6.5gb a day. So I guess that qualifies as abuse if your on a 1MB premium account.
 
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modern10 said:
jugyvuzu.jpg


I've been throttled since Sunday. Internet has been non existent. Based on my usage for the last 30 days I average 6.5gb a day. So I guess that qualifies as abuse if your on a 1MB premium account.
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So +/- 130gb for premium 1mbps, 100gb for standard.
 
Fudzy said:
So +/- 130gb for premium 1mbps, 100gb for standard.
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Almost ties in with my guesstimate that the threshold is about 400GB for 4mbps. Or I should say, *supposed* to be 400GB (13GB per day, on average). Other people have been throttled on 4mbps for less than that.

Even if the threshold was high enough for me, I'd still move away from MWeb for the simple reason that I'm upgrading to 10mbps next month, and MWeb's 10mbps offering is ridiculously priced compared to other ISPs.
 
MWEB Guy said:
We believe that throttling certain individuals for bringing strain onto the Network is better than shaping on the whole Network. What this does is makes the overall customer base experience much better hence the positive feedback we've been receiving from clients experiencing better speeds.

We have a top class Network, which our entire customer base will start feeling since we are now managing the excessive users.
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Now heres where I get a bit confused ....

If the top class network is under so much strain, why are MWEB advertising for MORE customers .... That's like inviting people to stadium that sold out and filled to capacity??

All the ''positive feedback'' ... I imagine this must those folk that wake up in the morning and decide to pop a personal mail thru to their ISP, just to say thanks :wtf: because since this comment was made by MWEB, I have seen more negative press than positive ... and by positive - its those few sheeple who will accept less for more and simply justify this to themselves (exactly 3 and two respondents were ify)

Last point, if the excessive users have jumped ship or are being micro managed, why doesn't MWEB stop throttling ?? Why don't other ISPs have to go to these lengths if the abusers are now on their networks??
 
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