MWEB Uncapped ADSL Feedback - Part 3

Kenny said:
So, if someone uses more than half of available bandwidth, you call him an abuser? Because you throttled me without any warning (I have received your letter of abuse exactly the week after you started throttling me) just as I crossed half of theoretically-practically possible amount of data that I could download. Not even half! my total usage was about 125GB, and that includes both upload and download, while if I would be downloading at full speed 24/7 the whole month, I could pull 250GB only on downoads. What is the exact definition of abuser in the eyes of MWEB? Please answer to this Mweb Guy?
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Kenny said:
Another quick question: if I send my cancellation form today, and wait 30 days notice period, will mweb only bill me for 7 days in January, or will I have to pay for the whole month (January)?
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Good day Kenny

All we ask is that our customers abide by our AUP. Our AUP has always been in place and what we noticed was that customers were bypassing our shaping policy, etc. That is not abiding by our AUP.

We require a calendar months notice period as per our T&C's. For example, if you submit cancellation this month, the account will be terminated end of December.
 
MWEB Guy said:
Good day Kenny

All we ask is that our customers abide by our AUP. Our AUP has always been in place and what we noticed was that customers were bypassing our shaping policy, etc. That is not abiding by our AUP.

We require a calendar months notice period as per our T&C's. For example, if you submit cancellation this month, the account will be terminated end of December.
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To start with, I never bypassed your shaping policies.
Secondly, why two different standards? when you measure usage, you take any given 30 days, not calendar 30 days... But when you require 30 days notice for cancellations, you suddenly talk about calendar month, and not 30 days from when the notice was sent... Its called double standards IMO.
If I pay you for the calendar month, surely your throttling policy must be based on the calendar month too? If I overstepped the boundaries ( not that i agree with how you define them) in October, why throttle me in November? This is different biling/payment cycle. Where is the logic in this?
 
SabreWolfy said:
Fudzy says they're all the same ...
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Fudzy's a MWEB fanboy and therefore whatever he said about other ISPs must be taken with a bucket of salt. I'm happy to say that what he said is false.

Openweb (My new home) never throttle its users. They shape them during business hours. That's it. On weekends they leave us alone to do whatever we like with their network, unlike MWEB. I have downloaded more than 150gb worth of stuff in last 20 days and now my account is not throttled at all :p:D:p:D
 
Hi MWebGuy

I am experiencing issues with my uncapped 4Mbit service at on of my factories.. Certain websites are unreachable.
This is going on for sometime now.
Here is a clear example right now:

Tracing route to www.aramex.co.za [196.41.208.236]
over a maximum of 30 hops:

1 1 ms 3 ms <1 ms Billion.810VNTX [192.168.20.1]
2 54 ms 53 ms 56 ms 41-132-14-1.dsl.mweb.co.za [41.132.14.1]
3 31 ms 32 ms 26 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
4 17 ms 16 ms 27 ms vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
5 64 ms 59 ms 50 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [197.80.5.22
6]
6 24 ms 26 ms 10 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
7 10 ms 10 ms 9 ms 196-46-25-214.napafrica.net [196.46.25.214]
8 43 ms 17 ms 13 ms 41.193.119.9
9 181 ms 196 ms 219 ms 41.193.32.197
10 402 ms 419 ms 423 ms 41.193.32.134
11 12 ms 12 ms 14 ms 209.203.29.22
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 ^C
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I will send you my ADSL phone number and account details.

Many thanks
 
It does seem to be overkill for MWEB to shape AND then throttle... choose one, not both...
 
SabreWolfy said:
Fudzy says they're all the same ...
Click to expand...
I am with axxes's special and so far I am happy just downloaded 2gig torent. I am not 100% happy with the speed but when we want to do something we do it no problem. Have used 70 gig so far this month.
 
rm501 said:
Hi MWebGuy

I am experiencing issues with my uncapped 4Mbit service at on of my factories.. Certain websites are unreachable.
This is going on for sometime now.
Here is a clear example right now:



I will send you my ADSL phone number and account details.

Many thanks
Click to expand...

Hi rm501

I will respond to your PM, thanks
 
Electric said:
Well that would make him a blatant liar.
Telkom I get over 320gb on a 2mb.
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Leatherman said:
I am with axxes's special and so far I am happy just downloaded 2gig torent. I am not 100% happy with the speed but when we want to do something we do it no problem. Have used 70 gig so far this month.
Click to expand...

So what's MWEB's game-plan? They are protecting their network and to 97%+ users. How come other ISPs don't have these problems?

I'm not understanding why one of the largest players in the market is enforcing their AUP so much more aggressively than other (smaller?) ISPs.
 
DarkSpectre said:
Fudzy's a MWEB fanboy and therefore whatever he said about other ISPs must be taken with a bucket of salt. I'm happy to say that what he said is false.

Openweb (My new home) never throttle its users. They shape them during business hours. That's it. On weekends they leave us alone to do whatever we like with their network, unlike MWEB. I have downloaded more than 150gb worth of stuff in last 20 days and now my account is not throttled at all :p:D:p:D
Click to expand...

If constructive criticism is considered fanboyism then what you guys are doing is considered emotionally immature trolling.
 
SabreWolfy said:
So what's MWEB's game-plan? They are protecting their network and to 97%+ users. How come other ISPs don't have these problems?

I'm not understanding why one of the largest players in the market is enforcing their AUP so much more aggressively than other (smaller?) ISPs.
Click to expand...

$$$
 
SabreWolfy said:
So what's MWEB's game-plan? They are protecting their network and to 97%+ users. How come other ISPs don't have these problems?

I'm not understanding why one of the largest players in the market is enforcing their AUP so much more aggressively than other (smaller?) ISPs.
Click to expand...

$$$
 
Fudzy said:
If constructive criticism is considered fanboyism then what you guys are doing is considered emotionally immature trolling.
Click to expand...

Hahaha! :D I don't know what to say in response to this now. See you later in the evening.
 
Fudzy said:
Still wouldn't you say he's been out of the game long enough after 14 years? Are you still doing what you did 14 years ago?
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Yes. 14 years ago I was running a profitable business. Today I am still busy and still profitable. The management principles are the same as are the business principles. The thing I was doing then, and the thing I do now are coincidental to the fact that I exist to make money. And as Ray Kroc says "look after the customer and the business will look after itself".
 
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