MWEB Uncapped ADSL Feedback - Part 3

Need some help, last two weeks after hours and over weekends has been really bad. Perma packet loss between 5-10%. During office hours everything is fine. I am on a 2mb uncapped account with 4mb line.
Speedtest which is a joke http://www.speedtest.net/result/3310505332.png
Trace route:
C:\Users\Moses>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms login.router [10.0.0.2]
2 33 ms 29 ms 31 ms 41-133-90-1.dsl.mweb.co.za [41.133.90.1]
3 61 ms 64 ms 74 ms 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 47 ms 49 ms 53 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 74 ms 80 ms * tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
1]
6 46 ms 54 ms 65 ms 197-80-7-70.jhb.mweb.co.za [197.80.7.70]
7 66 ms 60 ms 57 ms africainx.jb1.napafrica.net [196.46.25.135]
8 77 ms 72 ms 67 ms CORE.GP-ID-MEC-1.TO.GP-ID-DCE-2.AINX.P2P.10G.za.
africainx.net [41.84.12.8]
9 73 ms 78 ms 74 ms CORE.GP-CN-R21-MEE-1.TO.GP-ID-MEC-1.DFA.P2P.10G.
za.africainx.net [41.84.12.191]
10 * 68 ms 83 ms CORE.GP-RV-DFA-MEE-1.TO.GP-CN-R21-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.163]
11 60 ms 64 ms 73 ms CORE.GP-MR-MEC-1.TO.GP-RV-DFA-MEE-1.DFA.P2P.10G.
za.africainx.net [41.84.12.188]
12 78 ms 76 ms 60 ms CORE.GP-MR-DCE-2.TO.GP-MR-MEC-1.AINX.P2P.10G.za.
africainx.net [41.84.12.34]
13 79 ms 81 ms 79 ms CORE.GP-MR-BYT-MEE-1.TO.GP-MR-DCE-2.DFA.P2P.10G.
za.africainx.net [41.84.12.255]
14 52 ms 54 ms 59 ms CORE.GP-MR-VOD-MEE-1.TO.GP-MR-BYT-MEE-1.AINX.P2P
.10G.za.africainx.net [41.84.12.139]
15 50 ms 51 ms 53 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
16 91 ms 71 ms 64 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
17 79 ms 79 ms 74 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
18 68 ms 71 ms 81 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
19 57 ms 52 ms 53 ms 41.203.24.42
20 56 ms 57 ms 61 ms www.mybroadband.co.za [197.242.89.170]

Trace complete.

C:\Users\Moses>

Any idea what might be wrong, I know It's not the ISP because the same problem occurs with other.

Modem stats:
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 4096
US Margin 12
DS Margin 13
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 29
US Line Attenuation 16
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path
 
And still no joy with the Mweb news servers ...... Is it really going to be ignored because you/your guys connected in Cape Town with no problem?
 
Not that great speed with FON Router and a 4Mbps Line...
TG589vn v3 Router Sync Bandwidth (Up/Down) [kbps/kbps]: 480 / 3.136
IE 11.0.3

Chrome Version 32.0.1700.107 m
 
Think only with the MWEB FON - Technicolor TG589VN v3 Router...
Haven't received ours yet been weeks since the router arrived..
 
Last edited:
Hi MWEBGuy

This morning I'm having trouble with my ADSL. It seems to be a DNS problem (I can connect to sites using their ip).

My router (on DHCP) gives the DNS as 197.84.84.84, which doesn't match anything I have been able to find online.

Lastly I can VPN into the office and then get on the internet (though it is painfully slow in the daytime). The office uses IS, suggesting that the DNS problem is on your side.

Is this a known MWEB issue?
 
confusion said:
Hi MWEBGuy

This morning I'm having trouble with my ADSL. It seems to be a DNS problem (I can connect to sites using their ip).

My router (on DHCP) gives the DNS as 197.84.84.84, which doesn't match anything I have been able to find online.

Lastly I can VPN into the office and then get on the internet (though it is painfully slow in the daytime). The office uses IS, suggesting that the DNS problem is on your side.

Is this a known MWEB issue?
Click to expand...

Morning confusion

Please PM me the MWEB email address or username so that I can have a look at things from our side.
 
confusion said:
Hi MWEBGuy

This morning I'm having trouble with my ADSL. It seems to be a DNS problem (I can connect to sites using their ip).

My router (on DHCP) gives the DNS as 197.84.84.84, which doesn't match anything I have been able to find online.

Lastly I can VPN into the office and then get on the internet (though it is painfully slow in the daytime). The office uses IS, suggesting that the DNS problem is on your side.

Is this a known MWEB issue?
Click to expand...

I have a similar issue , tried different routers but it persists. I have to manually set the dns to 8.8.8.8
 
ADRAM3L3CH said:
I have a similar issue , tried different routers but it persists. I have to manually set the dns to 8.8.8.8
Click to expand...

Hi ADRAM3L3CH

We don't have any DNS related issues. Please can you PM me the MWEB email address or username so that I can look at things on our side.
 
Anything wrong with MWEB lately? My account says untrottled, but:

MWEB
3314854322.png


Afrihost
3314868376.png
 
SauRoNZA said:
Are you using MWEB's DNS servers?
Click to expand...
Yip, I have not changed any DNS settings.
If I tracert the IP address, it shows me news.mweb.co.za as the name.

Mr Feesh said:
they not working my side either
Click to expand...
The IP address is working for me again, where are you based?

Mephisto_Helix said:
And still no joy with the Mweb news servers ...... Is it really going to be ignored because you/your guys connected in Cape Town with no problem?
Click to expand...

I'm in Cape Town, in stone's throwing distance from the MWEB Internet Plant :P , But it's still not working for me either.
 
Think our FON router just died sync speeds dropped and now it's Power is On and Power Light is On but all other lights off... seems dead..
 
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