MWEB Uncapped ADSL Feedback - Part 3

Bubbilicious said:
Can't load any international sites only local! :(
Click to expand...

Same problem. Saw this on their site.

Outage Num:21768
MWEB IPC outage affecting All Regions
MWEB IPC services in the following area may be Slow : All Regions : Slow Browsing and Email.
Start Date:2014-07-18 21:38:03
End Date:
Status:Open
 
International DEAD!

Telkom account works
 
Last edited:
Tracing route to facebook.com [173.252.110.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 10 ms 10 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 12 ms 11 ms 11 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 11 ms 12 ms 11 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 206 ms 209 ms 207 ms be-3-777-thd-up-1.mweb.co.za [176.67.177.131]
6 205 ms 203 ms 207 ms be-15-777-thd-linx-1.mweb.co.za [176.67.177.133]

7 205 ms 205 ms 205 ms 195.66.237.121
8 203 ms 203 ms 203 ms ae2.bb01.lhr2.tfbnw.net [31.13.30.196]
9 289 ms 289 ms 290 ms be11.bb01.ewr2.tfbnw.net [31.13.30.98]
10 287 ms 288 ms 287 ms be44.bb02.iad3.tfbnw.net [31.13.26.5]
11 301 ms 295 ms 296 ms ae17.bb03.frc3.tfbnw.net [31.13.29.220]
12 287 ms 286 ms 287 ms ae89.dr04.frc1.tfbnw.net [173.252.65.99]
13 * * * Request timed out.
14 * * * Request timed out.
15 289 ms 289 ms 302 ms edge-star-shv-13-frc1.facebook.com [173.252.110.
27]

Trace complete.

Could ping but pages would not open,

Seems to open now though.
 
Morning Everyone

Please let me know how things are this morning. Are you still struggling with slow speeds or has things improved?
 
MWEB Guy said:
Morning Everyone

Please let me know how things are this morning. Are you still struggling with slow speeds or has things improved?
Click to expand...

Still down, cannot connect to any sites, international or local.
Email down as well.

Johannesburg, Gauteng
 
ElMariachi said:
Still down, cannot connect to any sites, international or local.
Email down as well.

Johannesburg, Gauteng
Click to expand...

Morning ElMariachi

Please PM me the MWEB username and I will look further into this from our side. I will provide you with more information as well.
 
confusion said:
No change from last night. using iPad on 3G to post this -impossible on ADSL.
Click to expand...

Morning confusion

Please reboot the router for about 5-10 minutes. Things have been resolved from our side.
 
MWEB Guy said:
Morning ElMariachi

Please PM me the MWEB username and I will look further into this from our side. I will provide you with more information as well.
Click to expand...

Seems a lot better now, can at least access some sites.

Speed not so great but I need to work in any event, so it will do for now, thanks
 
4mbps mweb customer here. Internet about the same as in the old dialup days right now. Durbanville, Cape Town.
 
Sselmrah said:
4mbps mweb customer here. Internet about the same as in the old dialup days right now. Durbanville, Cape Town.
Click to expand...

Morning Sselmrah

Please PM me the MWEB username in order for me to have a look at what could be causing this.
 
Internet is so slow that I can't even perform the saix.net speed test. Ping is sending but the download test can't be performed and I get an error message ("Download test returned an error while trying to read the download file"). If websites open at all it takes them 5-10 minutes to load.

Last test I could perform this morning was:

Download Speed: 506 kbps (63.3 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 24 ms
19.7.2014 11:18:36

No internet for 2 weeks and now it is slow as a snail... Could I please get a feedback why my internet connection is so damn slow and what MWEB intends to solve this problem?! It doesn't help me if this information is just added to my open case and nobody ever gets back to me. I know it is not your fault, MWEB guy, so excuse me that I am getting impatient and frustrated, but you need to understand that I can't wait any longer! I need to work here...

Cape Town, ref no: 1462222
 
capek said:
Internet is so slow that I can't even perform the saix.net speed test. Ping is sending but the download test can't be performed and I get an error message ("Download test returned an error while trying to read the download file"). If websites open at all it takes them 5-10 minutes to load.

Last test I could perform this morning was:

Download Speed: 506 kbps (63.3 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 24 ms
19.7.2014 11:18:36

No internet for 2 weeks and now it is slow as a snail... Could I please get a feedback why my internet connection is so damn slow and what MWEB intends to solve this problem?! It doesn't help me if this information is just added to my open case and nobody ever gets back to me. I know it is not your fault, MWEB guy, so excuse me that I am getting impatient and frustrated, but you need to understand that I can't wait any longer! I need to work here...

Cape Town, ref no: 1462222
Click to expand...

Afternoon, I have added the results on the open Telkom fault.

The last feedback we received from them is that the Tech may still be busy at the exchange. No confirmation if they found any fault.
 
Quite slow here as well 4mbps mweb premium..

http://www.speedtest.net/my-result/a/898191959

898191959.png
 
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