MWEB Uncapped ADSL Feedback - Part 3

I have noticed that all traffic going over the 'level 3' network in Europe seems drop across all ISP's. My Telkom, MWEB and MTN accounts are all affected at the exact same time. Specifically to sipgate and PSN. I think this problem is on the other side of the pond. Not here...
 
Hummercellc said:
I have noticed that all traffic going over the 'level 3' network in Europe seems drop across all ISP's. My Telkom, MWEB and MTN accounts are all affected at the exact same time. Specifically to sipgate and PSN. I think this problem is on the other side of the pond. Not here...
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Evening Hummercellc, is this affecting all PSN traffic?
 
Hummercellc said:
Yes. PS3 has problems logging in on Afrihost (MTN), Telkom and MWEB accounts. So this is not a MWEB problem. And everything that does not hop over 'level 3' works fine.....
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Thanks for the information Hummercellc, please let me know if the problem persists tomorrow
 
I think most of the internet in South Africa is problematic as I was running sort of fine last night then suddenly got packet loss. After about 10-20min it went away and was running smoothly.
 
So this has been 2 weeks now. Gamemaster unable to solve my issue regarding connection to Call of duty Advanced warfare. WTF MWEB are you really treating customers this way. I'm paying my ass off and you just don't care. I'm telling you that mweb used to be good but now they not. The whole day no one responded to my question and no call from mweb whatsoever so I take this as mweb doesn't want me as a customer. Please be advice if I can't connect by 20;00 and it stays that way I'm going to be testing other accounts and make my move right away.
 
Been reading these issues recently and thinking I've been good but suddenly the last two nights I've been getting a lot of buffering when streaming. And no I'm not throttled.
 
nelis said:
So this has been 2 weeks now. Gamemaster unable to solve my issue regarding connection to Call of duty Advanced warfare. WTF MWEB are you really treating customers this way. I'm paying my ass off and you just don't care. I'm telling you that mweb used to be good but now they not. The whole day no one responded to my question and no call from mweb whatsoever so I take this as mweb doesn't want me as a customer. Please be advice if I can't connect by 20;00 and it stays that way I'm going to be testing other accounts and make my move right away.
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Evening Nelis, we have provided you feedback as to the status of your query.

The data we've retrieved from the monitoring which has been enabled on your account, has been sent to our network team to verify routing.

We are waiting on their feedback before getting back t you.

Our gaming team will also be providing you feedback once the investigation has been concluded.
 
Dubes said:
Been reading these issues recently and thinking I've been good but suddenly the last two nights I've been getting a lot of buffering when streaming. And no I'm not throttled.
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Evening Dubes, are you connecting from the 011 or 031 number at the moment?
 
For MWebGuy

Hi, I have a question about the shaping policy. First, let me say that I understand why it exists, and I can live with it (even though it frustrates me at times). I have, however, noticed some odd occurrences which I assume are shaping related: I play Elder Scrolls Online and have noticed that I cannot login to the game while shaping is occurring. I've learnt by now that I need to check if torrents are moving at all before even trying to login: no torrents = no login. Strangely, I am able to watch YouTube video clips with no problem, or do any browsing I want while this shaping is going on - but I cannot login to a game. Is this intended behaviour, or is this particular game using some network port or something that is usually associated with P2P?
 
Workerdroid7 said:
For MWebGuy

Hi, I have a question about the shaping policy. First, let me say that I understand why it exists, and I can live with it (even though it frustrates me at times). I have, however, noticed some odd occurrences which I assume are shaping related: I play Elder Scrolls Online and have noticed that I cannot login to the game while shaping is occurring. I've learnt by now that I need to check if torrents are moving at all before even trying to login: no torrents = no login. Strangely, I am able to watch YouTube video clips with no problem, or do any browsing I want while this shaping is going on - but I cannot login to a game. Is this intended behaviour, or is this particular game using some network port or something that is usually associated with P2P?
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Good Evening Workerdroid7, how are you playing Elder Scrolls?

Via PC or console?

Is the problem specific to this game and are you having any trouble with any other traffic?
 
MWEB Guy said:
Evening Nelis, we have provided you feedback as to the status of your query.

The data we've retrieved from the monitoring which has been enabled on your account, has been sent to our network team to verify routing.

We are waiting on their feedback before getting back t you.

Our gaming team will also be providing you feedback once the investigation has been concluded.
Click to expand...

And when will that be this year or next year? i have every right to be mad here. i'm paying for the internet and you providing me with this bad service. Fix ths problem once and for all or just say you don't want my money
 
Dubes said:
I'm on 031. Known issues?
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no reported outages in your area at the moment.

I have recreated the port, please switch your router off for 5 minutes and let me know if that helps
 
MWEB Guy said:
no reported outages in your area at the moment.

I have recreated the port, please switch your router off for 5 minutes and let me know if that helps
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Thanks! Let me try. It hasn't been terrible but as mentioned just buffering where there usually isn't.
 
Dubes said:
Thanks! Let me try. It hasn't been terrible but as mentioned just buffering where there usually isn't.
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Its always a pleasure, let me know if the reboot improves your experience
 
nelis said:
And when will that be this year or next year? i have every right to be mad here. i'm paying for the internet and you providing me with this bad service. Fix ths problem once and for all or just say you don't want my money
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We will do all we can to assist you.

Please bear with us during this time.
 
MWEB Guy said:
Good Evening Workerdroid7, how are you playing Elder Scrolls?

Via PC or console?

Is the problem specific to this game and are you having any trouble with any other traffic?
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I'm playing it on PC, and I've not noticed any other issues.
 
Workerdroid7 said:
I'm playing it on PC, and I've not noticed any other issues.
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Please provide me more information as to how you are connecting to the game and what transpires when trying to connect.

Screen shots of possible errors would also be helpful
 
MWEB Guy said:
Please provide me more information as to how you are connecting to the game and what transpires when trying to connect.

Screen shots of possible errors would also be helpful
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First, there are no error messages.....the login attempt just times out, and the message either says exactly that or "there was an error" I could provide a screenshot, but it wouldn't tell you anything that I've not already told you.

As for the other info.. what specifically are you looking for? I don't know any technical details - I click the icon to launch the game, enter my details and press login :) As for what is happening "under the hood" when I do this, I have no idea.
 
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