MWEB Uncapped ADSL Feedback - Part 3

Sigh...

Left Afrifail uncapped due to incredibly bad service and horrible shaping. Tried their capped 75 +75gb package and seemed fine for a while. Made the decision to move to Mweb 2mb uncapped as I predominantly play PS4 online. I do look after how much I P2P so Im definitely not abusing the system.

Everything with MWEB was fine till a few days ago. All of a sardine I'm slapped down to 40kbps MAX downloads and even my gaming has suffered.

I do countless speed tests and receive the following:

DOWNLOAD
0.18Mb/s

UPLOAD
0.34Mb/s
PING 12 ms

http://www.speedtest.net/my-result/3933233714

The PS4 has it's own TEST CONNECTION and I get: (This monring)

DOWNLOAD
42.0 kbps

UPLOAD
281.5 kbps

I contact the support team yesterday over the phone and get told I'm throttled. 80 Gig done so far this month. *Confused* But this is an uncapped service me thinks. "Youve been throttled sir."

Would this affect my speed test I ask, and I'm told yes, it will affect your speed test. HOLD ON... No it shouldn't. A speed test is a speed test not P2P or Gaming traffic. Also Why are you shaping or throttling this and GAMING traffic?

WHY AM I RECEIVING SUCH SLOW SPEEDS?

I have also been fair and contacted Telkom to see if they can see anything funny with my line. All is fine on Telkoms side Im told.
 
PsyFi said:
Sigh...

Left Afrifail uncapped due to incredibly bad service and horrible shaping. Tried their capped 75 +75gb package and seemed fine for a while. Made the decision to move to Mweb 2mb uncapped as I predominantly play PS4 online. I do look after how much I P2P so Im definitely not abusing the system.

Everything with MWEB was fine till a few days ago. All of a sardine I'm slapped down to 40kbps MAX downloads and even my gaming has suffered.

I do countless speed tests and receive the following:

DOWNLOAD
0.18Mb/s

UPLOAD
0.34Mb/s
PING 12 ms

http://www.speedtest.net/my-result/3933233714

The PS4 has it's own TEST CONNECTION and I get: (This monring)

DOWNLOAD
42.0 kbps

UPLOAD
281.5 kbps

I contact the support team yesterday over the phone and get told I'm throttled. 80 Gig done so far this month. *Confused* But this is an uncapped service me thinks. "Youve been throttled sir."

Would this affect my speed test I ask, and I'm told yes, it will affect your speed test. HOLD ON... No it shouldn't. A speed test is a speed test not P2P or Gaming traffic. Also Why are you shaping or throttling this and GAMING traffic?

WHY AM I RECEIVING SUCH SLOW SPEEDS?

I have also been fair and contacted Telkom to see if they can see anything funny with my line. All is fine on Telkoms side Im told.
Click to expand...

Hi

Could you please PM me your account info and I will check the account for you.
Please also keep in mind that when the account is throttled, all protocols are throttled.
The speeds will be slow on all traffic you running.
 
MWEB Guy said:
Hi

Could you please PM me your account info and I will check the account for you.
Please also keep in mind that when the account is throttled, all protocols are throttled.
The speeds will be slow on all traffic you running.
Click to expand...

Soooo, It's not really uncapped is it then?
 
PsyFi said:
Soooo, It's not really uncapped is it then?
Click to expand...

The account itself if uncapped, the only difference is that when you exceed the threshold the speeds are slowed down.
If it was capped, you would not be able to connect at all.

Once the usage for the last 30days falls to within the threshold, the speeds will return to normal.
You should be able to monitor your usage from within the My Account control panel.
As long as your usage for the last 30days stays below the threshold, you should not be throttled.
 
PsyFi said:
Soooo, It's not really uncapped is it then?
Click to expand...

You mean you thought uncapped meant each as much as you can?

Welcome to reality! :)

attachment.php
 
MWEB Guy said:
The account itself if uncapped, the only difference is that when you exceed the threshold the speeds are slowed down.
If it was capped, you would not be able to connect at all.

Once the usage for the last 30days falls to within the threshold, the speeds will return to normal.
You should be able to monitor your usage from within the My Account control panel.
As long as your usage for the last 30days stays below the threshold, you should not be throttled.
Click to expand...

Sooo, What you should be advertising is "70 GB Softcap package and not UNCAPPED...

Very misleading.
 
Arksun said:
How is mweb uncapped different to Telkom softcapped?
Click to expand...

Soft caps generally come with an out of bundle rate, also known as price per meg, once you've hit your download limit. Uncapped is for users who don't wish to manage their billing after they've reached their threshold.
 
MWEB Guy said:
Soft caps generally come with an out of bundle rate, also known as price per meg, once you've hit your download limit. Uncapped is for users who don't wish to manage their billing after they've reached their threshold.
Click to expand...

Thats why I specified Telkom softcapped. On telkom soft capped, you have a limit. Once that limit is reached, speeds slow down to what a couple of friends have shown me to get on average 40KB/s, which is free to keep using at no additional charge. This is what I have come to understand to be the standard telkom capped account (correct me if I'm wrong). How is this different to your uncapped product?
 
I can't pretend this is usable. I've been getting +600ms to local servers and cripplingly slow speeds any time of the day or night, weekdays and weekends for two full months now. I pm'd Mweb Guy a few weeks ago and they tried to pass the blame to telkom and offered absolutely no assistance whatsoever.

Give me one good reason not to cancel my mweb subscription and go for a different option.

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=755ms TTL=122
Reply from 196.2.63.110: bytes=32 time=1393ms TTL=122
Reply from 196.2.63.110: bytes=32 time=434ms TTL=122
Reply from 196.2.63.110: bytes=32 time=1132ms TTL=122

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 434ms, Maximum = 1393ms, Average = 928ms

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 701 ms 749 ms 753 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 822 ms 1633 ms 1641 ms 197-84-96-210.cpt.mweb.co.za [197.84.96.210]
4 875 ms 1578 ms 503 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 1384 ms 1636 ms 649 ms 196.28.178.66
6 862 ms 1644 ms 1464 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1272 ms 813 ms 818 ms mweb.co.za [196.2.63.110]
 
Arksun said:
This is what I have come to understand to be the standard telkom capped account (correct me if I'm wrong). How is this different to your uncapped product?
Click to expand...

You're better off discussing Telkom products with Telkom. :)
 
Code-Red said:
I can't pretend this is usable. I've been getting +600ms to local servers and cripplingly slow speeds any time of the day or night, weekdays and weekends for two full months now. I pm'd Mweb Guy a few weeks ago and they tried to pass the blame to telkom and offered absolutely no assistance whatsoever.

Give me one good reason not to cancel my mweb subscription and go for a different option.

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=755ms TTL=122
Reply from 196.2.63.110: bytes=32 time=1393ms TTL=122
Reply from 196.2.63.110: bytes=32 time=434ms TTL=122
Reply from 196.2.63.110: bytes=32 time=1132ms TTL=122

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 434ms, Maximum = 1393ms, Average = 928ms

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 701 ms 749 ms 753 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 822 ms 1633 ms 1641 ms 197-84-96-210.cpt.mweb.co.za [197.84.96.210]
4 875 ms 1578 ms 503 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 1384 ms 1636 ms 649 ms 196.28.178.66
6 862 ms 1644 ms 1464 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1272 ms 813 ms 818 ms mweb.co.za [196.2.63.110]
Click to expand...

Looks like a congested exchange, moving to a new ISP won't fix it. Only TELKOM can help you there
 
Arksun said:
Thats why I specified Telkom softcapped. On telkom soft capped, you have a limit. Once that limit is reached, speeds slow down to what a couple of friends have shown me to get on average 40KB/s, which is free to keep using at no additional charge. This is what I have come to understand to be the standard telkom capped account (correct me if I'm wrong). How is this different to your uncapped product?
Click to expand...

It seems that you're being deliberately obtuse, please stop unless I am mistaken.

With MWEB, by not using your account for a day, you can go back to below the threshold, therefore full speed. This is due to the rolling 30 day window.

With Telkom Capped, you reach your cap and you're soft capped for the month.

To re-reiterate:

attachment.php
 
Code-Red said:
I pm'd Mweb Guy a few weeks ago and they tried to pass the blame to telkom and offered absolutely no assistance whatsoever
Click to expand...

Troubleshooting led both you and I to believe that you're connecting to a congested exchange. Did you manage to read through the link I passed you via PM (mybroadband.co.za/vb/private.php?do=showpm&pmid=1984207)?

Truth be told we, as well as other service providers, don't have much control over fixing these sort of queries. If we're managing the line (in your case, we're not), we can log a fault to Telkom to confirm but that's as far as we can go.

Give me one good reason not to cancel my mweb subscription and go for a different option.
Click to expand...

Switching ISP's more than likely won't rectify issues with congestion in your local exchange. I can see you've already submitted a cancellation request; happy to have that retracted (given recent news) if you'd prefer?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X