No offence but thats BS I havent used my linee since the 2nd of December how can I have reached the threshold?
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MWEB Uncapped ADSL Feedback - Part 3
- Thread starter scienide
- Start date
No offence but thats BS I havent used my linee since the 2nd of December how can I have reached the threshold?
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Looking at your usage for the last 30 days, it shows that you have used more than the +- 200Gb threshold
That doesnt make sense. That means your counting middle november together with december?
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How it works, is if you account is throttled today then you have to check the usage for the 30 days leading up to today and it gets recalculated everyday
I dont get it. I used to be a 10mb premium user. Asked mweb for the downgrade to 2mb seeing im moving away feom my exchange... boom new month begins then for the first time ever using mweb i get throttled in a new month.
*slow claps* just beautiful
*slow claps* just beautiful
saa044
Expert Member
Ok I have Mweb 4mbps at work, the premium one. I am also under the impression that I only get throttled after 400GB. If I stay under the 400GB mark each month am I safe?
Not each month. 30 day ROLLING! If you somehow manage to do 400GB in one day on the 31st December you'll then find yourself throttled for next 30 days until that 400GB usage falls out the window. The fact that the following day is the 1st is of absolutely no consequence.
Many people seem to be battling with this concept. Not sure why.
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*** man. Ive been using Mweb for 4 years now. And have used more than 600GBs on average on a 4MB line. Guess what, never got throttled. Heck even when i was on myb 1MB line for a while i used 250GB on average. With my 10MB i used more than 1TB on average EACH MONTH FOR A WHOLE YEAR, not throttled once!
Switch from a 10MB premium line to a 2MB premium gets throttled seeing i already used my 200MB threshold thanks to my 10MB of last month??? Wtf even if that was true Im supposed to be uncapped!!! If you dont want my business mweb just say so. You can see on my account throughout the years I have used more than on your threshold *** in all my years irrerespective of my line speed anyways. If youd like id be more than happy jumping tp your competition.
Switch from a 10MB premium line to a 2MB premium gets throttled seeing i already used my 200MB threshold thanks to my 10MB of last month??? Wtf even if that was true Im supposed to be uncapped!!! If you dont want my business mweb just say so. You can see on my account throughout the years I have used more than on your threshold *** in all my years irrerespective of my line speed anyways. If youd like id be more than happy jumping tp your competition.
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Drifter
Honorary Master
Dont let the door hit you on the way out. Gbye.
saa044
Expert Member
Wtf? No need to be like that.
Drifter
Honorary Master
Why not? He is being a total douche about it. So many guys on here that download way above thresholds and the complain about being throttled. Frankly getting sick about all the constant whining when they are at fault.
saa044
Expert Member
Did not have my coffee yet. PostmanPot
Honorary Master
It's a bit optimistic to think that an account switch to a cheaper one would resolve the throttle issue. Should've gone easier on your 10Mbps account.
Thresholds are not exact, and came in relatively recently. Good luck...
Agreed. The numbers are transparent and there for all to see. I recently was battling with speeds. Logged onto my MWeb account and saw I was throttled. No throwing of toys as I knew my position. I bought a product and made sure I understood it when doing so.
My data needs have obviously increased so I phoned MWeb and upgraded my service. Easy.
And I still can't find anything that matches their "soft cap" offering when it comes to both price and quality. Oh, and service. That upgrade happened late on a Friday evening with a call from MWEB after a PM was sent to MWebGuy on here.
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Morning Wolfy, one of our consultants has been in contact with you via telephone.
Your account also shows that the throttling has been lifted this morning.
Please let me know should you require any further assistance.
Thank you Mweb guy for the feedback, a person did phone me on the whole scenario and apologized profusely. Thank you for you and your team for looking into the situation and correcting it.
As for the guys who attacked me about my rant saying I was abusing the service especially you saa044 ... Here is Les Grossman doing a victory dance.
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Can someone help getting the the Cancellation Form for mweb . Don't know why its so hard finding this form . no where on there site can I download this form and when i spoke to a consultant he said I just go to there Call centre. Am i missing something here guys