MWEB Uncapped ADSL Feedback - Part 3

new_in_za2 said:
is there anything Mweb can do to make Telkom fix this (my ADSL line extortion is with Mweb)
Click to expand...

We log faults to Telkom with all supporting documentation attached (i.e. traceroutes, speedtests etc) for users that allow us to manage their line. Our records show that your line is not managed by MWEB though.
 
MWEB Guy said:
Our records show that your line is not managed by MWEB though.
Click to expand...

Oh.

It was with you before I moved, but it got messed up during the move. I thought this was already fixed, though. What's the easiest way to get my line moved back to you guys?
 
new_in_za2 said:
Oh.

It was with you before I moved, but it got messed up during the move. I thought this was already fixed, though. What's the easiest way to get my line moved back to you guys?
Click to expand...

I can arrange this for you, PM me a preferred contact number and I will arrange for you to be called
 
Hi MWEB guys, no connection to gaming server again. Below are the tracert you requested:

C:\Users\GerhardvA>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 45 ms 233 ms 102 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 18 ms 18 ms 17 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 18 ms 18 ms 17 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
6 47 ms 46 ms 47 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.241]
7 43 ms 46 ms 46 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]

8 46 ms 45 ms 45 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 52 ms 42 ms 42 ms 196.28.178.66
10 48 ms 42 ms 41 ms cte-core-sw2.vwol.net [196.41.144.35]
11 42 ms 42 ms 42 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\GerhardvA>


C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.prod.us-west-2.kxl.kixeye.com [54.149.28.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 54 ms 19 ms 18 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
4 18 ms 18 ms 18 ms 197-80-96-210.jhb.mweb.co.za [197.80.96.210]
5 18 ms 18 ms 18 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 206 ms 199 ms 199 ms tengig-0-0-0-2-11-vic-p-1.mweb.co.za [197.80.5.2
25]
7 199 ms 199 ms 200 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
8 197 ms 196 ms 195 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
9 235 ms 197 ms 196 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.13
3]
10 * * * Request timed out.
11 * * * Request timed out.
12 336 ms 336 ms 335 ms 4.31.98.146
13 362 ms 339 ms 355 ms 205.251.225.40
14 340 ms 338 ms 339 ms 205.251.232.105
15 340 ms 337 ms 336 ms 205.251.232.209
16 336 ms 336 ms 338 ms 205.251.232.221
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\GerhardvA>

SAIX speedtest

Download Speed: 8531 kbps (1066.4 KB/sec transfer rate)
Upload Speed: 855 kbps (106.9 KB/sec transfer rate)
Latency: 10 ms
3/30/2015, 5:02:34 PM
 
Drifter said:
Hi MWEB guys, no connection to gaming server again. Below are the tracert you requested:

C:\Users\GerhardvA>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 45 ms 233 ms 102 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 18 ms 18 ms 17 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 18 ms 18 ms 17 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
6 47 ms 46 ms 47 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.241]
7 43 ms 46 ms 46 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]

8 46 ms 45 ms 45 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 52 ms 42 ms 42 ms 196.28.178.66
10 48 ms 42 ms 41 ms cte-core-sw2.vwol.net [196.41.144.35]
11 42 ms 42 ms 42 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\GerhardvA>


C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.prod.us-west-2.kxl.kixeye.com [54.149.28.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 54 ms 19 ms 18 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
4 18 ms 18 ms 18 ms 197-80-96-210.jhb.mweb.co.za [197.80.96.210]
5 18 ms 18 ms 18 ms vl-92-vic-hscore-1.mweb.co.za [197.80.2.1]
6 206 ms 199 ms 199 ms tengig-0-0-0-2-11-vic-p-1.mweb.co.za [197.80.5.2
25]
7 199 ms 199 ms 200 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
8 197 ms 196 ms 195 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
9 235 ms 197 ms 196 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.13
3]
10 * * * Request timed out.
11 * * * Request timed out.
12 336 ms 336 ms 335 ms 4.31.98.146
13 362 ms 339 ms 355 ms 205.251.225.40
14 340 ms 338 ms 339 ms 205.251.232.105
15 340 ms 337 ms 336 ms 205.251.232.209
16 336 ms 336 ms 338 ms 205.251.232.221
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\GerhardvA>

SAIX speedtest

Download Speed: 8531 kbps (1066.4 KB/sec transfer rate)
Upload Speed: 855 kbps (106.9 KB/sec transfer rate)
Latency: 10 ms
3/30/2015, 5:02:34 PM
Click to expand...


Hi Drifter

Thank you for the testes done. I will have our Gaming team look into it.
 
Hi @MWEBGuy.
Now that MWEB Business has been taken over, who handles the hosted security / vpn (Astaro) changes ?
 
Anthro said:
Hi @MWEBGuy.
Now that MWEB Business has been taken over, who handles the hosted security / vpn (Astaro) changes ?
Click to expand...

Hi

I can still have the team look into it for you from my side.
Inbox me your account info and a summary of your query so that I may forward it to them to address.
 
So, I never got a phone call (why is a phone call necessary anyway? It's 2015, let me click a box on a web page instead.) but today I got the following SMS from Telkom:

Telkom is upgrading infrastructure in your area for an even better service experience. Your Services could be interrupted during this process and a stabilisation period of 48 hours maybe experienced. Telkom is committed to keep the service interruption to a minimum. Should you still experience service difficulties after 48 hours please contact 10210. For more detail please visit www.telkom.co.za/noticeboard regularly for dates
Click to expand...

Could this mean that Telkom is finally fixing their congested exchange?
 
Why are we being shaped to death after 19:30? Dont give a cr@p what kind of download it is, but a 10MBPS line running at 22.9 kBs , thats utter BS. Was never this bad, New telkom policy fahrked you up MWEB?
 
Drifter said:
Why are we being shaped to death after 19:30? Dont give a cr@p what kind of download it is, but a 10MBPS line running at 22.9 kBs , thats utter BS. Was never this bad, New telkom policy fahrked you up MWEB?
Click to expand...

22.9KBs for what? Torrents?
 
Drifter said:
Yep, I used to get full line speed in the evening, not just that , my connection to US gaming server is non existant. Browsing is slow, Youtube buffers, Royal fahrk u MWEB user.
Click to expand...

Torrents are dead here too, but browsing and YouTube is perfect.

I don't torrent, but would only expect it to work well after 00h00. Maybe give it some time.

That said, I've tested many times during day/night, and always had good speeds for the times of day. Now is different, I can't recall having zero throughput.

You sure your line is OK?
 
PostmanPot said:
Torrents are dead here too, but browsing and YouTube is perfect.
Click to expand...

+1. This is pathetic. I understand that traffic needs to be prioritized, but why am I paying a premium for a so-called premium account if this is happening regardless of my usage for the last 30 days? Might as well go back to a 4mbps non-premium account vs the 2mbps premium account. Yeah, I think that's what I'll be doing... Take the R130- I'm saving and put it towards my AH capped account.
 
srothman said:
+1. This is pathetic. I understand that traffic needs to be prioritized, but why am I paying a premium for a so-called premium account if this is happening regardless of my usage for the last 30 days? Might as well go back to a 4mbps non-premium account vs the 2mbps premium account. Yeah, I think that's what I'll be doing... Take the R130- I'm saving and put it towards my AH capped account.
Click to expand...

Good plan as Premium only gives you a higher threshold.
 
PostmanPot said:
Torrents are dead here too, but browsing and YouTube is perfect.

I don't torrent, but would only expect it to work well after 00h00. Maybe give it some time.

That said, I've tested many times during day/night, and always had good speeds for the times of day. Now is different, I can't recall having zero throughput.

You sure your line is OK?
Click to expand...

Line is perfect, getting full speeds on speedtest with very low ping.
 
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