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Question of the Day: How frequently are you watching FIFA World Cup 2026 matches?
MWEB Uncapped ADSL Feedback - Part 3
- Thread starter scienide
- Start date
Drifter
Honorary Master
I have given up on that and made peace with the fact that I cant game before 17:00 - 17:30 Mon - Thu. Fridays, public holidays and weekends it's fine.
PostmanPot
Honorary Master
And 99.9% of subscribers can game, some of the best latency in SA in fact.
Methinks it's your specific game that's the problem. Use a free GB capped account for it then.
PostmanPot
Honorary Master
Speedtest from Durbanville. To Cape Town server.
Are you throttled? https://myaccount.mweb.co.za/mwebcore/myaccount/login/login.jsp
Have you tried turning your modem off for 20 minutes?
Have you tried another ISP?
PostmanPot
Honorary Master
I asked two other questions.
99% MWEB not at fault here (they basically never are). More than likely a Telkom/router fault. I would try the other steps, failing which you can PM MWEB Guy to reauthenticate your account.
Yes. I find that trying things one after another works better than all at one time. It is probably a Telkom fault as my modem is synching at less than 2mbps currently. Supposed to be at 4mbps.
PostmanPot
Honorary Master
Sounds like it. Although latency seems normal, it is more than likely a Telkom fault.
Also been strugling with speeds sins my line has been working. Which has been since tuesday. 4mbps line synced on 1.7mbps originally, down to 1mbps now. Speeds test shows my speed at 0.23mbps. Fault has been logged with telkom but allas I still cant use the internet
PostmanPot
Honorary Master
Keep following up and escalating with Telkom.
Line is managed through mweb. They asked me to rather speak to them. Not telkom
PostmanPot
Honorary Master
Best get your line back with Telkom ASAP.
I first need this line you speak of
PostmanPot
Honorary Master
You already have it, faulty or not. You can always start the process now of migrating it back to Telkom.
Drifter
Honorary Master
Why?
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Hi Hades911
I checked your account on my side and I see our team is currently looking into this fault.
It seems the issue is that the line is not syncing at the correct speed which they are trying to get resolved.
As soon as they have an update or confirmation that it has been resolved, they will be in touch.
PostmanPot
Honorary Master
Because then you deal direct with Telkom instead of waiting for the ISP to do it. Fault resolution is much faster this way.
Hi Hades911
I checked your account on my side and I see our team is currently looking into this fault.
It seems the issue is that the line is not syncing at the correct speed which they are trying to get resolved.
As soon as they have an update or confirmation that it has been resolved, they will be in touch.
We'll have to see how long this takes to get fixed. Mwebs sorting out Telkom issues is not the fastest way to do it. Steam downloads stuck at 29.4kbps. So hopefully soon I have something I can use
Just checked again and on my router my bandwidth (up/down) is nou at the amazing speed of 511/803