MWEB Uncapped ADSL Feedback - Part 3

Workerdroid7 said:
I've been having similar issues for the past few days... intermittent internet problems... sometimes things are fine, sometimes horrific, sometimes there is just no internet at all. Today has been completely terrible from an online gaming perspective: frequent disconnects, frequent periods of 5-40 seconds of no connection to the server (but not being disconnected) and the rest of the time it's been very hit and miss as to whether the game will respond to my keystrokes in under 5 seconds. Since around 4pm this afternoon, I have been completely unable to login to the game at all, despite multiple modem restarts etc.

Mweb has been good to me since I took them on as an ISP, and I've been exploring the possibility of upgrading my 4mb to a 10mb line. However, online gaming is important to me... and if the "performance" of the last few days continues, I will have to reconsider my ISP.
Click to expand...

Which game, also mention platform, are you struggling with? If possible, please perform traceroutes to the gaming server in question and share the results. Alternatively, traceroutes to the following website should be okay for testing purposes as well.

Local site: mweb.co.za
International site: bbc.co.uk
 
So i noticed my internet was unbelievably slow today, tried restarting my router and calling telkom and everything. Then i give mweb a call, im throttled. Fair enough, ive been hitting my line fairly hard. But has the throttling policy changed?

When i was throttled before, my games still ran relatively fine, my youtube and browsing was terrible. But getting 15,000 MS in world of warcraft is just... disgusting. i honestly cant believe a game that uses so little bandwidth is being throttled at hard...

See below
25f06c39de.jpg

I Understand you have a FUP or AUP or whatever they are called these days, but surely this needs to be revised regarding BASIC things that require next to no bandwidth. Im having to now buy another ISP prepaid account as a result of the over the top shaping/throttling..

Thanks, i think.
 
nakedhousee said:
So i noticed my internet was unbelievably slow today, tried restarting my router and calling telkom and everything. Then i give mweb a call, im throttled. Fair enough, ive been hitting my line fairly hard. But has the throttling policy changed?

When i was throttled before, my games still ran relatively fine, my youtube and browsing was terrible. But getting 15,000 MS in world of warcraft is just... disgusting. i honestly cant believe a game that uses so little bandwidth is being throttled at hard...

See below
View attachment 223358

I Understand you have a FUP or AUP or whatever they are called these days, but surely this needs to be revised regarding BASIC things that require next to no bandwidth. Im having to now buy another ISP prepaid account as a result of the over the top shaping/throttling..

Thanks, i think.
Click to expand...

Telkom's bad too. Fair point but I trust you're using a free GB from another ISP, or topped up your backup account.

As soon as your 30 day rolling window falls below the threshold limit, you'll be back to full speed. The beauty of throttling instead of soft capping which is till month end.
 
PostmanPot said:
Telkom's bad too. Fair point but I trust you're using a free GB from another ISP, or topped up your backup account.

As soon as your 30 day rolling window falls below the threshold limit, you'll be back to full speed. The beauty of throttling instead of soft capping which is till month end.
Click to expand...

With the speeds im getting, its pretty much a capped account :P
 
cant even log into WOW tonight stuck at connecting......wtf am i paying or i bet if i hold off payment for this month i will hear from you guys
 
darryn said:
cant even log into WOW tonight stuck at connecting......wtf am i paying or i bet if i hold off payment for this month i will hear from you guys
Click to expand...

Hi darryn

Drop me a PM if you still having trouble with your connection.
Also let me know if it's only gaming you having trouble with.
 
GG Streaming Twitch TV on High on a 4 Mb uncapped premium. Switch to Afrihost and its smooth as butter.. No I have not exceeded the rolling window. No a Speedtest to the Rosebank server is not going to make SFA difference. "we'll get back to you tomorrow"
 
pixel_ninja said:
GG Streaming Twitch TV on High on a 4 Mb uncapped premium. Switch to Afrihost and its smooth as butter.. No I have not exceeded the rolling window. No a Speedtest to the Rosebank server is not going to make SFA difference. "we'll get back to you tomorrow"
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Hi, PM me your MWEB details and I will have a look to make sure that everything on your account is in working order
 
As per normal at this time I can't even connect to Wow this is just bloody fantastic
 
Can't even watch YouTube video at 720p never had this problem with afrihost
 
Wow latency sitting at 1800 atm, loving it. TS and everything else on 200.

Please, fix this. its actually getting out of hand now..
 
nakedhousee said:
Wow latency sitting at 1800 atm, loving it. TS and everything else on 200.

Please, fix this. its actually getting out of hand now..
Click to expand...

Hi

Please let me know if you still having trouble with your connection or if it has improved.
 
Morning,

Been experiencing slow connection for past couple of days.

- Browsing is slow and on occasions times out.
- Streaming is a buffering mess.
- Work database usually took 20 seconds to connect, now takes 5 mins or just hangs.
- Online radio which uses about 10kb/s cuts out.
- Skype/VOIP quality is bad with stuttering and cut outs.

Mweb has reset port twice.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms ADSL [192.168.1.1]
2 7 ms 7 ms 7 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 7 ms 7 ms 7 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
4 8 ms 7 ms 7 ms vl92.cpt-hscore-1.optinet.net [197.84.2.2]
5 14 ms 7 ms 7 ms 196.28.178.66
6 21 ms 7 ms 8 ms cte-core-sw2.vwol.net [196.41.144.35]
7 8 ms 8 ms 9 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Download Speed: 1650 kbps (206.3 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 8 ms
Jitter: 0 ms
15/06/2015 10:50:2

1.jpg
 
DarKWateR said:
Morning,

Been experiencing slow connection for past couple of days.

- Browsing is slow and on occasions times out.
- Streaming is a buffering mess.
- Work database usually took 20 seconds to connect, now takes 5 mins or just hangs.
- Online radio which uses about 10kb/s cuts out.
- Skype/VOIP quality is bad with stuttering and cut outs.

Mweb has reset port twice.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms ADSL [192.168.1.1]
2 7 ms 7 ms 7 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 7 ms 7 ms 7 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
4 8 ms 7 ms 7 ms vl92.cpt-hscore-1.optinet.net [197.84.2.2]
5 14 ms 7 ms 7 ms 196.28.178.66
6 21 ms 7 ms 8 ms cte-core-sw2.vwol.net [196.41.144.35]
7 8 ms 8 ms 9 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Download Speed: 1650 kbps (206.3 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 8 ms
Jitter: 0 ms
15/06/2015 10:50:2

View attachment 224894
Click to expand...


Hi

Please drop me a PM with your account info so I can check this for you.
 
Hi there.

Any issues cause my normal http download from any website and youtube streaming is extremely slow today. Tried rebooting router and so on but still same issue?
 
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