MWEB Uncapped ADSL Feedback - Part 3

Hi All

We experienced a severe international outage. Both undersea cables were offline and engineers attended to the fault.

International links have been restored and services are returning to normal. Our Engineers will continue to monitor. We apologise for any inconvenience caused and thank you for your patience.

Due to high call volumes, it may be difficult to reach out technical support call centre.
 
Hi daveza, international sites were affected. Are you still experiencing difficulties accessing local site?
 
According to Telkom my line has been moved to a different exchange. does it look fine now?

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dawid>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.10.1
2 39 ms 37 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 39 ms 39 ms 58 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 37 ms 40 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
5 63 ms 62 ms 63 ms 11.te0-0-0-2.vic-p-1.optinet.net [197.80.5.225]
6 58 ms 58 ms 58 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
7 57 ms 56 ms 56 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
8 143 ms 74 ms 79 ms 196.28.178.66
9 96 ms 108 ms 60 ms cte-core-sw2.vwol.net [196.41.144.35]
10 58 ms 69 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dawid>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 39 ms 38 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 38 ms 38 ms 38 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 38 ms 38 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
5 60 ms 58 ms 62 ms 11.te0-0-0-2.vic-p-1.optinet.net [197.80.5.225]
6 59 ms 58 ms 59 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
7 57 ms 57 ms 56 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
8 115 ms 56 ms 58 ms 196.28.178.66
9 59 ms 57 ms 58 ms cte-core-sw2.vwol.net [196.41.144.35]
10 56 ms 63 ms 58 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dawid>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.66]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.10.1
2 38 ms 38 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 38 ms 38 ms 38 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 37 ms 38 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
5 215 ms 226 ms 215 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
6 223 ms 218 ms 218 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
7 236 ms 226 ms 217 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
8 214 ms 217 ms 216 ms ldn-b5-link.telia.net [62.115.13.13]
9 215 ms 214 ms 216 ms atos-ic-315186-ldn-b5.c.telia.net [62.115.144.161]
10 * * * Request timed out.
11 218 ms 223 ms 219 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 226 ms 214 ms 216 ms 132.185.255.148
13 214 ms 218 ms 227 ms bbc-vip111.telhc.bbc.co.uk [212.58.244.66]

Trace complete.
 
MWEBHelp said:
Hi All

We experienced a severe international outage. Both undersea cables were offline and engineers attended to the fault.

International links have been restored and services are returning to normal. Our Engineers will continue to monitor. We apologise for any inconvenience caused and thank you for your patience.

Due to high call volumes, it may be difficult to reach out technical support call centre.
Click to expand...

Thanks.

DERoestorf said:
According to Telkom my line has been moved to a different exchange. does it look fine now?

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dawid>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.10.1
2 39 ms 37 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 39 ms 39 ms 58 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 37 ms 40 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
5 63 ms 62 ms 63 ms 11.te0-0-0-2.vic-p-1.optinet.net [197.80.5.225]
6 58 ms 58 ms 58 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
7 57 ms 56 ms 56 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
8 143 ms 74 ms 79 ms 196.28.178.66
9 96 ms 108 ms 60 ms cte-core-sw2.vwol.net [196.41.144.35]
10 58 ms 69 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dawid>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 39 ms 38 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 38 ms 38 ms 38 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 38 ms 38 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
5 60 ms 58 ms 62 ms 11.te0-0-0-2.vic-p-1.optinet.net [197.80.5.225]
6 59 ms 58 ms 59 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
7 57 ms 57 ms 56 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
8 115 ms 56 ms 58 ms 196.28.178.66
9 59 ms 57 ms 58 ms cte-core-sw2.vwol.net [196.41.144.35]
10 56 ms 63 ms 58 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dawid>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.66]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.10.1
2 38 ms 38 ms 38 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 38 ms 38 ms 38 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 39 ms 37 ms 38 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
5 215 ms 226 ms 215 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
6 223 ms 218 ms 218 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
7 236 ms 226 ms 217 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
8 214 ms 217 ms 216 ms ldn-b5-link.telia.net [62.115.13.13]
9 215 ms 214 ms 216 ms atos-ic-315186-ldn-b5.c.telia.net [62.115.144.161]
10 * * * Request timed out.
11 218 ms 223 ms 219 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 226 ms 214 ms 216 ms 132.185.255.148
13 214 ms 218 ms 227 ms bbc-vip111.telhc.bbc.co.uk [212.58.244.66]

Trace complete.
Click to expand...

Much better.
 
Hi all

Just wanted to query something with you guys; even before this whole outage the max speed I get on my 6mps Premium account is just over 500 kb/s. I have not been shaped or anything like that. I just wanted to know if this is normal? If not can you please provide a course of action I can take to improve my connection speed. Below are tests with the diagtool:

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms TEW-731BR [192.168.10.1]
2 5 ms 2 ms 2 ms . [192.168.1.1]
3 * * * Request timed out.
4 193 ms 198 ms 14 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
5 13 ms 12 ms 12 ms 154.po-channel50.vic-ipc-1.optinet.net [197.80.96.162]
6 13 ms 13 ms 14 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
7 34 ms 35 ms 35 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
8 36 ms 35 ms 35 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
9 32 ms 33 ms 32 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
10 33 ms 32 ms 31 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
11 32 ms 31 ms 31 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
12 34 ms 33 ms 32 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 33 ms 32 ms 32 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 32 ms 31 ms 31 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms TEW-731BR [192.168.10.1]
2 3 ms 2 ms 2 ms . [192.168.1.1]
3 * * * Request timed out.
4 86 ms 22 ms 19 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
5 98 ms 84 ms 75 ms 154.po-channel50.vic-ipc-1.optinet.net [197.80.96.162]
6 51 ms 50 ms 29 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
7 196 ms 202 ms 202 ms 12.te0-7-0-2.vic-p-2.optinet.net [197.80.5.242]
8 259 ms 191 ms 191 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
9 195 ms 191 ms 191 ms be-3-777-thd-up-1.optinet.net [176.67.177.131]
10 193 ms 194 ms 191 ms be-15-779-thd-linx-1.optinet.net [176.67.177.228]
11 191 ms 189 ms 190 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 190 ms 189 ms 189 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
13 192 ms 193 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
14 196 ms 196 ms 196 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 44 seconds. (455.54 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 39 seconds. (406.86 KB/s)
 
Hi there! I currently play a game on Steam called Trove. Prior to this afternoon's Seacom's problem I was able to log onto their servers and play with relative ease. I'm now trying to log into the game and am unable to do so. I've just pinged the game and done a tracert with horrible results.

Any help would would greatly be appreciated!

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping 193.105.173.1

Pinging 193.105.173.1 with 32 bytes of data:
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=219ms TTL=242

Ping statistics for 193.105.173.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 219ms, Maximum = 220ms, Average = 219ms

C:\Users\Schitzo>tracert 193.105.173.1

Tracing route to ams-r11-s6501.ams.triongames.com [193.105.173.1]
over a maximum of 30 hops:

1 * <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 219 ms 219 ms 220 ms ams-r11-s6501.ams.triongames.com [193.105.173.1]

Trace complete.

C:\Users\Schitzo>
 
Last edited:
Cicci123 said:
Hi all

Just wanted to query something with you guys; even before this whole outage the max speed I get on my 6mps Premium account is just over 500 kb/s. I have not been shaped or anything like that. I just wanted to know if this is normal? If not can you please provide a course of action I can take to improve my connection speed. Below are tests with the diagtool:

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms TEW-731BR [192.168.10.1]
2 5 ms 2 ms 2 ms . [192.168.1.1]
3 * * * Request timed out.
4 193 ms 198 ms 14 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
5 13 ms 12 ms 12 ms 154.po-channel50.vic-ipc-1.optinet.net [197.80.96.162]
6 13 ms 13 ms 14 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
7 34 ms 35 ms 35 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
8 36 ms 35 ms 35 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
9 32 ms 33 ms 32 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
10 33 ms 32 ms 31 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
11 32 ms 31 ms 31 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
12 34 ms 33 ms 32 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 33 ms 32 ms 32 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 32 ms 31 ms 31 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms TEW-731BR [192.168.10.1]
2 3 ms 2 ms 2 ms . [192.168.1.1]
3 * * * Request timed out.
4 86 ms 22 ms 19 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
5 98 ms 84 ms 75 ms 154.po-channel50.vic-ipc-1.optinet.net [197.80.96.162]
6 51 ms 50 ms 29 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
7 196 ms 202 ms 202 ms 12.te0-7-0-2.vic-p-2.optinet.net [197.80.5.242]
8 259 ms 191 ms 191 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
9 195 ms 191 ms 191 ms be-3-777-thd-up-1.optinet.net [176.67.177.131]
10 193 ms 194 ms 191 ms be-15-779-thd-linx-1.optinet.net [176.67.177.228]
11 191 ms 189 ms 190 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 190 ms 189 ms 189 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
13 192 ms 193 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
14 196 ms 196 ms 196 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 44 seconds. (455.54 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 39 seconds. (406.86 KB/s)
Click to expand...

Good Morning Cicci123, your actual speeds you are obtaining are good.

Getting around 500KB/s is really not bad for an actual transfer rate.
 
Schitzo said:
Hi there! I currently play a game on Steam called Trove. Prior to this afternoon's Seacom's problem I was able to log onto their servers and play with relative ease. I'm now trying to log into the game and am unable to do so. I've just pinged the game and done a tracert with horrible results.

Any help would would greatly be appreciated!

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping 193.105.173.1

Pinging 193.105.173.1 with 32 bytes of data:
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=220ms TTL=242
Reply from 193.105.173.1: bytes=32 time=219ms TTL=242

Ping statistics for 193.105.173.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 219ms, Maximum = 220ms, Average = 219ms

C:\Users\Schitzo>tracert 193.105.173.1

Tracing route to ams-r11-s6501.ams.triongames.com [193.105.173.1]
over a maximum of 30 hops:

1 * <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 219 ms 219 ms 220 ms ams-r11-s6501.ams.triongames.com [193.105.173.1]

Trace complete.

C:\Users\Schitzo>
Click to expand...

Good Morning Schitzo, is that the only issue you are encountering at the moment?

Is all other gaming content running as it should?

Have you tested other Steam games?
 
MWEBHelp said:
Good Morning Schitzo, is that the only issue you are encountering at the moment?

Is all other gaming content running as it should?

Have you tested other Steam games?
Click to expand...

Hi there MWeb Guy! I've managed to get it fixed. Thank you for the help and feedback :)
 
Whoa! Slow down there, Mweb...

7qF72Rf.jpg

Edit: A lovely router reset solved the problem. Now it's back to normal speed.
 
Last edited:
Quick question if someone can give feedback please.

I'm trying to send an attachment (photo 567KB) and the email keeps on failing with error that the doctor's mailbox is full.

He assured me that is not, but that he has struggled with receiving emails from yesterday, with delays of several hours.

Any general issues that you guys are aware of?

I'm not an MWeb customer nor have I followed this thread recently.

Thank you.
 
local.PNG
international.PNG

these are my speedtest.net results to a server in cape town and to uk.
international is very slow.
 
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