MWEB Uncapped ADSL Feedback - Part 3

pumbaa said:
I am currently waiting for a Telkom tech to move my line to my new premises :twisted: MWeb Guy can you help me speed things up? Must add my line and account is with MWeb
Click to expand...

Afternoon pumbaa, we can request activation of the ADSL portion, however there needs to be an active Telephone line already.

has the Telephone service been activated at the new premises?
 
MWEBHelp said:
Hi Schitzo, I'm picking up a few dropped connections for you on this side as well. I've re-auth'd your MWEB credentials in an attempt to improve performance until the Telkom technician arrives. Please reboot for 5 minutes and test.
Click to expand...

Thanks MWebGuy. Re-authorization certainly helped, however my line keeps dropping. I had Telkom over and they claim its on MWeb's side. I'm not sure what to do now since my line speed has dropped significantly and local browsing is also quite sluggish.
 
Schitzo said:
Thanks MWebGuy. Re-authorization certainly helped, however my line keeps dropping. I had Telkom over and they claim its on MWeb's side. I'm not sure what to do now since my line speed has dropped significantly and local browsing is also quite sluggish.
Click to expand...

I think we both know Telkom's claim is bs...
 
MWEBHelp said:
Afternoon pumbaa, we can request activation of the ADSL portion, however there needs to be an active Telephone line already.

has the Telephone service been activated at the new premises?
Click to expand...

Not yet, I do have a new number already but waiting for the actual line migration from my old address to the new
 
pumbaa said:
Not yet, I do have a new number already but waiting for the actual line migration from my old address to the new
Click to expand...

Have you already made application with Telkom for the ADSL line to be activated as well?
 
Yes, My previous line would be migrated to the new address, have received another order number this morning, now I have 2 for the same job
 
pumbaa said:
Yes, My previous line would be migrated to the new address, have received another order number this morning, now I have 2 for the same job
Click to expand...

I would suggest following up with Telkom to ensure that the order is processed.
 
The past few days I have a really annoying issue with MWEB (10MBit uncapped).

Every evening around 19:00 two online games become really slow:
EVE Online : won't connect, much lag, disconnects
League of Legends : lots of lag

The EVE online game has a traceroute tool and I notice that during these times the route changes.

When it works smoothly the route is:
1 1 ms 1 ms <1 ms 192.168.77.1
2 * * * Request timed out.
3 24 ms 30 ms 34 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
4 24 ms 23 ms 24 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
5 23 ms 23 ms 24 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
6 201 ms 203 ms 202 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
7 201 ms 200 ms 201 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
8 202 ms 202 ms 200 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
9 198 ms 198 ms 199 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.121]
10 199 ms 199 ms 198 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
11 199 ms 199 ms 220 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
12 200 ms 199 ms 199 ms ae-3.r00.londen10.uk.bb.gin.ntt.net [129.250.9.125]
13 199 ms 220 ms 199 ms ae-7.r23.londen03.uk.bb.gin.ntt.net [129.250.6.54]
14 200 ms 200 ms 200 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.85]
15 288 ms 281 ms 285 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
16 268 ms 268 ms 269 ms ae-1.r07.nycmny01.us.bb.gin.ntt.net [129.250.3.181]
17 291 ms 286 ms 270 ms ae-1.amazon.nycmny01.us.bb.gin.ntt.net [129.250.196.30]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 279 ms 274 ms 271 ms server-54-192-54-107.jfk6.r.cloudfront.net [54.192.54.107]

When it breaks the route changes to:
1 <1 ms <1 ms <1 ms pfSense.localdomain [192.168.1.1]
2 1 ms <1 ms <1 ms 192.168.77.1
3 * * * Request timed out.
4 24 ms 24 ms 31 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
5 38 ms 24 ms 25 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
6 24 ms 25 ms 25 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
7 203 ms 201 ms 213 ms 11.te0-0-0-2.vic-p-2.optinet.net [197.80.5.226]
8 202 ms 204 ms 220 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
9 210 ms 202 ms 202 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
10 201 ms 200 ms 200 ms ldn-b5-link.telia.net [62.115.13.17]
11 206 ms 201 ms 204 ms ldn-bb3-link.telia.net [213.155.136.74]
12 210 ms 208 ms 208 ms prs-bb3-link.telia.net [62.115.134.102]
13 218 ms 218 ms 217 ms ffm-bb1-link.telia.net [62.115.143.210]
14 221 ms 220 ms 218 ms ffm-b1-link.telia.net [62.115.116.160]
15 241 ms 217 ms 218 ms a100-ic-144294-ffm-b11.c.telia.net [213.248.67.94]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 218 ms 220 ms 219 ms server-54-230-94-207.fra2.r.cloudfront.net [54.230.94.207]

I have checked with an Axxess account and I don't get the same behaviour there.

Is there anything I can do about this other than switching ISPs?

EDIT : for those that notice I use pfSense - I have tried completely switching it off to no avail. Pings are low during that time and traffic over the router is normal. It coincides perfectly with the change of the route.
 
elabuschagne said:
The past few days I have a really annoying issue with MWEB (10MBit uncapped).

Every evening around 19:00 two online games become really slow:
EVE Online : won't connect, much lag, disconnects
League of Legends : lots of lag

The EVE online game has a traceroute tool and I notice that during these times the route changes.

When it works smoothly the route is:
1 1 ms 1 ms <1 ms 192.168.77.1
2 * * * Request timed out.
3 24 ms 30 ms 34 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
4 24 ms 23 ms 24 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
5 23 ms 23 ms 24 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
6 201 ms 203 ms 202 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
7 201 ms 200 ms 201 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
8 202 ms 202 ms 200 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
9 198 ms 198 ms 199 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.121]
10 199 ms 199 ms 198 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
11 199 ms 199 ms 220 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
12 200 ms 199 ms 199 ms ae-3.r00.londen10.uk.bb.gin.ntt.net [129.250.9.125]
13 199 ms 220 ms 199 ms ae-7.r23.londen03.uk.bb.gin.ntt.net [129.250.6.54]
14 200 ms 200 ms 200 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.85]
15 288 ms 281 ms 285 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
16 268 ms 268 ms 269 ms ae-1.r07.nycmny01.us.bb.gin.ntt.net [129.250.3.181]
17 291 ms 286 ms 270 ms ae-1.amazon.nycmny01.us.bb.gin.ntt.net [129.250.196.30]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 279 ms 274 ms 271 ms server-54-192-54-107.jfk6.r.cloudfront.net [54.192.54.107]

When it breaks the route changes to:
1 <1 ms <1 ms <1 ms pfSense.localdomain [192.168.1.1]
2 1 ms <1 ms <1 ms 192.168.77.1
3 * * * Request timed out.
4 24 ms 24 ms 31 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
5 38 ms 24 ms 25 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
6 24 ms 25 ms 25 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
7 203 ms 201 ms 213 ms 11.te0-0-0-2.vic-p-2.optinet.net [197.80.5.226]
8 202 ms 204 ms 220 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
9 210 ms 202 ms 202 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
10 201 ms 200 ms 200 ms ldn-b5-link.telia.net [62.115.13.17]
11 206 ms 201 ms 204 ms ldn-bb3-link.telia.net [213.155.136.74]
12 210 ms 208 ms 208 ms prs-bb3-link.telia.net [62.115.134.102]
13 218 ms 218 ms 217 ms ffm-bb1-link.telia.net [62.115.143.210]
14 221 ms 220 ms 218 ms ffm-b1-link.telia.net [62.115.116.160]
15 241 ms 217 ms 218 ms a100-ic-144294-ffm-b11.c.telia.net [213.248.67.94]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 218 ms 220 ms 219 ms server-54-230-94-207.fra2.r.cloudfront.net [54.230.94.207]

I have checked with an Axxess account and I don't get the same behaviour there.

Is there anything I can do about this other than switching ISPs?

EDIT : for those that notice I use pfSense - I have tried completely switching it off to no avail. Pings are low during that time and traffic over the router is normal. It coincides perfectly with the change of the route.
Click to expand...

Hi elabuschagne, because your query specifically relates to gaming, I'd suggest that you rather create a similar thread on our gaming forum for our Gaming admin to look into. http://forums.mweb.co.za/
 
MickeyD said:
What did your tests on his line reflect?
Click to expand...

No testing is necessary, we know it's a Telkom/equipment fault unrelated to MWEB. MWEB accounts do not ever 'drop', nor is browsing ever 'sluggish'.

Which MWEB package do you have?
 
PostmanPot said:
No testing is necessary, we know it's a Telkom/equipment fault unrelated to MWEB. MWEB accounts do not ever 'drop', nor is browsing ever 'sluggish'.

Which MWEB package do you have?
Click to expand...

The only way to make such a claim is to run frequent analysis of the radius disconnect packets recorded across the entire userbase.

You must have some incredibly deep access within MWEB. What position do you hold there?

And please can you stop contacting our customers and asking them to share their Crystal Web account details with you so that you can run tests on their behalf. You do not work for Crystal Web; what you are asking for is illegal; and you are in no position to provide credible test results to anyone in any impartial manner.

Your actions on this forum are now going far beyond simply pretending to work for MWEB or pretending not to work for MWEB depending on the perspective, and there will be repercussions if they continue...
 
DJ... said:
The only way to make such a claim is to run frequent analysis of the radius disconnect packets recorded across the entire userbase.
Click to expand...

MWEB accounts do not ever 'drop'.

You must have some incredibly deep access within MWEB. What position do you hold there?
Click to expand...

MWEB is an ISP which always just works.

And please can you stop contacting our customers and asking them to share their Crystal Web account details with you so that you can run tests on their behalf. You do not work for Crystal Web; what you are asking for is illegal; and you are in no position to provide credible test results to anyone in any impartial manner.
Click to expand...

I have no idea what you're talking about.

Your actions on this forum are now going far beyond simply pretending to work for MWEB or pretending not to work for MWEB depending on the perspective, and there will be repercussions if they continue...
Click to expand...

Which actions and what repercussions?
 
PostmanPot said:
MWEB accounts do not ever 'drop'.



MWEB is an ISP which always just works.



I have no idea what you're talking about.



Which actions and what repercussions?
Click to expand...

Again, you must be a very senior MWEB representative to have access to these logs. That's quite interesting. I can assure your statement is patently false, as there are numerous disconnect reasons, many of which are out of the ISP's control.

You may claim not to know what I'm talking about, but really you do. The clients contacted me directly. As an MWEB rep it is highly unethical and illegal what you are doing behind the scenes and you really should stop, even if not for legal and ethical reasons, then for self preservation reasons...
 
DJ... said:
Again, you must be a very senior MWEB representative to have access to these logs. That's quite interesting. I can assure your statement is patently false, as there are numerous disconnect reasons, many of which are out of the ISP's control.
Click to expand...

What logs? I don't know how you are finding your own finger-pointing and conclusion-drawing "interesting". I must let you know that you are really just leading yourself on here.

I agree very much that they are out of the ISP's control...

You may claim not to know what I'm talking about, but really you do. The clients contacted me directly. As an MWEB rep it is highly unethical and illegal what you are doing behind the scenes and you really should stop, even if not for legal and ethical reasons, then for self preservation reasons...
Click to expand...

What I know about is having friendly banter with a forumite (who I regard myself as being close to) about our ISPs, and offering to trade accounts so they could test mine and me theirs.

I have no idea about any of the rest you've brought up. I am saddened that you would speak to me in this way and accuse me of such awful things.

I'm very keen to test a CW account. Unfortunately I don't trust trial ones, and AFAIK your capped one is for a high-end capped account.

This is the wrong thread though.
 
PostmanPot said:
What logs? I don't know how you are finding your own finger-pointing and conclusion-drawing "interesting". I must let you know that you are really just leading yourself on here.

I agree very much that they are out of the ISP's control...
Click to expand...

Only some are out of an ISP's control. You claimed that MWEB have never had a disconnect on any account caused by their network. In order to do so you'd need to have performed an analysis of all radius logs and disconnect call reasons. Only a very senior MWEB employee would have access to this.

As for the request for access to our clients' accounts, I have simply requested that you cease such action. If you wanted a trial account, you could have contacted me. Our relationship needn't be sour, and wasn't as such until it was previously discovered that you'd behind the scenes taken action that could cause Crystal Web harm. You reap what you sow...
 
DJ... said:
Only some are out of an ISP's control. You claimed that MWEB have never had a disconnect on any account caused by their network. In order to do so you'd need to have performed an analysis of all radius logs and disconnect call reasons. Only a very senior MWEB employee would have access to this.
Click to expand...

In 3 - 4 years of reading MWEB feedback threads, I have not ever read a case where an MWEB account has been disconnecting itself. I'm within my rights to speak upon this and other bases, and not be judged in a competitive fashion, and/or assumed to hold vested interests. I've never seen an ISP thread where prospective customers are advised that ISP accounts may frequently disconnect themselves, but you are treating me in a different light.

As for the request for access to our clients' accounts, I have simply requested that you cease such action. If you wanted a trial account, you could have contacted me. Our relationship needn't be sour, and wasn't as such until it was previously discovered that you'd behind the scenes taken action that could cause Crystal Web harm. You reap what you sow...
Click to expand...

Wording like "request access to our clients' accounts" is blowing the situation out of proportion where I asked one forumite friend to swap accounts to test. In the name of honesty, the only other time I've PMed about CW is asking to see what the portal looks like because no one's ever posted it.

Please read the rest of my post regarding trial accounts. Are you against account sharing, or CW users sharing accounts? The background I come from is one of liking to help people from time to time by lending my account for testing, so that they can experience it properly without parting with money.

I'm sorry that you've ever felt I'd want to harm CW. I have already explained my reasoning to you as to why I did not think that that thread should have been closed. I felt it did more harm closing it, and preventing what myself and others constructively thought as genuine, valid questions and feedback. I do not agree with silencing matters, and promote open discussion, which I'm sure a person of your esteem can relate to.

I really hope we can work past this. I have never regarded our relationship as being sour, but now that I know you think I'm a liar, I hope you can understand that it makes things difficult for me.

Please construe the above as sincere.
 
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