MWEB Uncapped ADSL Feedback - Part 3

PostmanPot said:
In 3 - 4 years of reading MWEB feedback threads, I have not ever read a case where an MWEB account has been disconnecting itself. I'm within my rights to speak upon this and other bases, and not be judged in a competitive fashion, and/or assumed to hold vested interests. I've never seen an ISP thread where prospective customers are advised that ISP accounts may frequently disconnect themselves, but you are treating me in a different light.



Wording like "request access to our clients' accounts" is blowing the situation out of proportion where I asked one forumite friend to swap accounts to test. In the name of honesty, the only other time I've PMed about CW is asking to see what the portal looks like because no one's ever posted it.

Please read the rest of my post regarding trial accounts. Are you against account sharing, or CW users sharing accounts? The background I come from is one of liking to help people from time to time by lending my account for testing, so that they can experience it properly without parting with money.

I'm sorry that you've ever felt I'd want to harm CW. I have already explained my reasoning to you as to why I did not think that that thread should have been closed. I felt it did more harm closing it, and preventing what myself and others constructively thought as genuine, valid questions and feedback. I do not agree with silencing matters, and promote open discussion, which I'm sure a person of your esteem can relate to.

I really hope we can work past this. I have never regarded our relationship as being sour, but now that I know you think I'm a liar, I hope you can understand that it makes things difficult for me.

Please construe the above as sincere.
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DJ... said:
Only some are out of an ISP's control. You claimed that MWEB have never had a disconnect on any account caused by their network. In order to do so you'd need to have performed an analysis of all radius logs and disconnect call reasons. Only a very senior MWEB employee would have access to this.

As for the request for access to our clients' accounts, I have simply requested that you cease such action. If you wanted a trial account, you could have contacted me. Our relationship needn't be sour, and wasn't as such until it was previously discovered that you'd behind the scenes taken action that could cause Crystal Web harm. You reap what you sow...
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Good MOrning, I would have to agree with PostmanPot.

The most common causes for intermittent connectivity is hardware, i.e router, filters, wall jacks, the line or noise on the line.

It is seldom that intermittent connectivity is caused by an ISP, in fact I have not work on a case where the ISP was at fault.
 
MWEBHelp said:
Good MOrning, I would have to agree with PostmanPot.

The most common causes for intermittent connectivity is hardware, i.e router, filters, wall jacks, the line or noise on the line.

It is seldom that intermittent connectivity is caused by an ISP, in fact I have not work on a case where the ISP was at fault.
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Good morning MWEBHelp. I agree, I've never seen you working with such a case.

My comments were not deserving of attention.
 
MWEBHelp said:
Good MOrning, I would have to agree with PostmanPot.

The most common causes for intermittent connectivity is hardware, i.e router, filters, wall jacks, the line or noise on the line.

It is seldom that intermittent connectivity is caused by an ISP, in fact I have not work on a case where the ISP was at fault.
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So you can confirm that MWEB has never been responsible for a single dropped connection, ever in the history of your ISP's existence?

The claim was also that MWEB has never in its history been responsible for sluggish browsing.

I was addressing the aforementioned claim as the second is quite simply nonsense and no ISP can ever make such an absurd statement, but these are statements made by someone who can only make such claims having incredibly detailed historical access to every single MWEB connection, and would only hold true if this is the case. You cannot have someone pretending to be an MWEB employee and deflecting complete BS to your customers, while attempting to slander Telkom and other ISPs both behind the scenes and in your thread.

The level of nonsense spewed by PostmanPot in this thread is quite simple absurd, and the fact that you allow him to represent your brand in here is rather bizarre, as based on his posts he claims not to work for MWEB so cannot make the statements that he does, and based on his posts he hasn't got a cooking clue how the DSL infrastructure actually works and when to absolve an ISP and when not to. His posting of complete nonsense time and time again is doing nothing but feeding nonsense to your own customer base as "well it's fine here so it can't be MWEB" is a complete misunderstanding of how DSL and networking actually operates. If he is your dog, perhaps get him on a shorter leash with respect to the nonsense he spews about your competitors (the only reason I am here now), and send him for some training as he clearly doesn't know what he is talking about in the vast majority of cases...
 
DJ... said:
So you can confirm that MWEB has never been responsible for a single dropped connection, ever in the history of your ISP's existence?

The claim was also that MWEB has never in its history been responsible for sluggish browsing.

I was addressing the aforementioned claim as the second is quite simply nonsense and no ISP can ever make such an absurd statement, but these are statements made by someone who can only make such claims having incredibly detailed historical access to every single MWEB connection, and would only hold true if this is the case. You cannot have someone pretending to be an MWEB employee and deflecting complete BS to your customers, while attempting to slander Telkom and other ISPs both behind the scenes and in your thread.

The level of nonsense spewed by PostmanPot in this thread is quite simple absurd, and the fact that you allow him to represent your brand in here is rather bizarre, as based on his posts he claims not to work for MWEB so cannot make the statements that he does, and based on his posts he hasn't got a cooking clue how the DSL infrastructure actually works and when to absolve an ISP and when not to. His posting of complete nonsense time and time again is doing nothing but feeding nonsense to your own customer base as "well it's fine here so it can't be MWEB" is a complete misunderstanding of how DSL and networking actually operates. If he is your dog, perhaps get him on a shorter leash with respect to the nonsense he spews about your competitors (the only reason I am here now), and send him for some training as he clearly doesn't know what he is talking about in the vast majority of cases...
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Morning, As advised to you in my post.

I have never dealt with a query where intermittent connectivity was caused by the ISP.

Remember this thread is here for our clients.

Some complain, some require assistance and others champion our brand.

We do not stop the clients from voicing their opinions, that is ultimately what these platforms are for.
 
MWEBHelp said:
Morning, As advised to you in my post.

I have never dealt with a query where intermittent connectivity was caused by the ISP.

Remember this thread is here for our clients.

Some complain, some require assistance and others champion our brand.

We do not stop the clients from voicing their opinions, that is ultimately what these platforms are for.
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So PostmanPot is a client and not an MWEB representative?

Would you then agree that his acting on your behalf with respect to dealing with queries is not the correct procedure and that he has zero insight into the MWEB network to make the claims that he does, while laying blame with other operators and providers? Or is this considered an acceptable form of customer service by MWEB?
 
DJ, see below the response from our General Manager: MWEB Customer Support.

Hi there DJ

Let me state this categorically, the only MWEB employees that are authorized to comment on behalf of MWEB will do so under the official MWEB usernames ( MWEB Guy / MWEB Help ).
As you know well the identity of forum members are not known to us , and unless specifically shared we have no personal detail of any individuals posting on the forums. So let me answer your question , no PostmanPot is not authorized to respond on behalf of MWEB and can confirm he is not an MWEB employee. No, he does not have access to any MWEB network information. He does however have the right, like any other user, to comment and respond on any post MWEB related.

I`m not quite sure what you expect us to do ? If you want to sensor forum members I suggest you take it up with My Broadband.

Regards
Ettiene Cloete
 
MWEBHelp said:
no PostmanPot is not authorized to respond on behalf of MWEB and can confirm he is not an MWEB employee. No, he does not have access to any MWEB network information.
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This has derailed too much now. I will PM you my detailed response in an effort to keep this thread clean now and for MWEB feedback as intended, which based on the above statement should not be responded to by this individual as if he has any network insights whatsoever, else it is likely to degrade again.

Nobody is asking for censorship, but where nonsense is being posted, either you need to correct it or forum members will...
 
How long does it take to have a ADSL line moved from MWeb back to Telkom, is it painfull, any downtime?
 
bigboy529 said:
How long does it take to have a ADSL line moved from MWeb back to Telkom, is it painfull, any downtime?
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Good Morning, that would depend on what the request is based on.

If its a moving or cancellations query.

Please provide me your MWEB account details via private message and I will provide you further feedback.
 
bigboy529 said:
How long does it take to have a ADSL line moved from MWeb back to Telkom, is it painfull, any downtime?
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Generally within a few minutes of Mweb putting the line into the holding pool, it can be taken by another ISP or Telkom pretty much immediately, problem is trying to get Telkom to try and take it over again which can sometimes prove to be quite difficult.
 
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MwebHelp

I am on the 6Mbps Uncapped Premium ADSL. How often does mweb change my IP address.
 
fbman said:
MwebHelp

I am on the 6Mbps Uncapped Premium ADSL. How often does mweb change my IP address.
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Hi fbman, we do not change your IP address. What happens is whenever you disconnect and reconnect you get a different Ip.

If you are interested in a fixed IP account then you would need to sign up fixed IP business account
 
MWEBHelp said:
Hi fbman, we do not change your IP address. What happens is whenever you disconnect and reconnect you get a different Ip.

If you are interested in a fixed IP account then you would need to sign up fixed IP business account
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Thanks

I am currently installing surveillance cameras (Provision ISR system) at my place with a recording device which is connected to my router (I have an mweb Fon router). One of the features allows me to view the footage via the internet. To get this to work, I needed to register a domain with them which will allow me to connect to my cameras. I did this and there backend supports dynamic IP's (hence my previous question)

When I try connect at work, I am unable to connect, it just times outs. Does my mweb package allow me to do this?
 
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