MWEB Uncapped ADSL Feedback - Part 3

MWEBHelp said:
Hi Schitzo, how many devices were connected to your router when testing? Did you connect to your router via cable or Wifi? Please test again via cable where applicable and contact the provider who manages your DSL line to recreate your port if the same slow speed issue persists thereafter.
Click to expand...

Greetings MWEBHelp! I have just one device that's connected via Ethernet cable. I called your support number and had my connection refreshed. That seemed to help.

I've noticed that my line speed drops every day around 1pm-2:45pm and later from 8pm till 1-2am. Do you think my connection is perhaps being throttled or is congestion at the exchange?

If I switched to Fiber would I still experience fluctuations with my line speed?:confused:
 
Schitzo said:
Greetings MWEBHelp! I have just one device that's connected via Ethernet cable. I called your support number and had my connection refreshed. That seemed to help.

I've noticed that my line speed drops every day around 1pm-2:45pm and later from 8pm till 1-2am. Do you think my connection is perhaps being throttled or is congestion at the exchange?

If I switched to Fiber would I still experience fluctuations with my line speed?:confused:
Click to expand...

It may just be exchange congestion; feel free to post your traceroute results to mweb.co.za during and outside of the affected times to confirm.
 
MWEBHelp said:
It may just be exchange congestion; feel free to post your traceroute results to mweb.co.za during and outside of the affected times to confirm.
Click to expand...

Hi! I've just had a Telkom techie come over. We went through my ports, filters, router, PC settings and then the exchange. He reset the DSLAM and did a few tests.

With a Telkom Guest account things were perfect. I then switched to my Axxess Prepaid account and things were also pretty good. The MWEB account as you can see was sluggish.

This ONLY happens at the times I mentioned above.

 
Schitzo said:
Hi! I've just had a Telkom techie come over. We went through my ports, filters, router, PC settings and then the exchange. He reset the DSLAM and did a few tests.

With a Telkom Guest account things were perfect. I then switched to my Axxess Prepaid account and things were also pretty good. The MWEB account as you can see was sluggish.

This ONLY happens at the times I mentioned above.
Click to expand...

Mweb is asking for tracert's give it to them.
 
Schitzo said:
Hi! I've just had a Telkom techie come over. We went through my ports, filters, router, PC settings and then the exchange. He reset the DSLAM and did a few tests.

With a Telkom Guest account things were perfect. I then switched to my Axxess Prepaid account and things were also pretty good. The MWEB account as you can see was sluggish.

This ONLY happens at the times I mentioned above.

Click to expand...

Afternoon Schitzo, when you refer to the other test results being perfect; can you perhaps provide us the results?

Also, is it possible for you to provide me MWEB speed test readings using saix.net?
 
MWEBHelp said:
Afternoon Schitzo, when you refer to the other test results being perfect; can you perhaps provide us the results?

Also, is it possible for you to provide me MWEB speed test readings using saix.net?
Click to expand...

Hey there MWEB Help. Pardon, I should have specified. What I mean is that I had a download speed of 8.39Mbps and a lower ping of 22.

I've just done the Saix Speed test and received really good results. Mind you this is around the time when my connection is good. As mentioned in previous posts it seems to "reset" itself around this time. Mind you having my connection refreshed works too. Could it possibly me a setting on my router or PC?

 
Schitzo said:
Hey there MWEB Help. Pardon, I should have specified. What I mean is that I had a download speed of 8.39Mbps and a lower ping of 22.

I've just done the Saix Speed test and received really good results. Mind you this is around the time when my connection is good. As mentioned in previous posts it seems to "reset" itself around this time. Mind you having my connection refreshed works too. Could it possibly me a setting on my router or PC?

Click to expand...

Thanks for the update.

Not sure exactly what is causing this.

If possible, can you complete the test using saix when the issue re-occurs?

Also provide me the guest account comparative, as soon as the issue occurs.
 
MWEBHelp said:
Thanks for the update.

Not sure exactly what is causing this.

If possible, can you complete the test using saix when the issue re-occurs?

Also provide me the guest account comparative, as soon as the issue occurs.
Click to expand...

You're most welcome. I'm not sure either. I just got off the phone with an MWEB Support agent and he went through a few settings on my PC and router. He suggested I reset my router to the default settings and we went through the setup together. He changed something called the PPPoE.

So far I seem to have my connection speed back to normal however when I try to check things with the Telkom Guest account I get this error message:

This site can’t be reached

www.saix.net took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT
Click to expand...

I can however switch to my Axxess account which works fine. Thanks for all your help and feedback!
 
Schitzo said:
You're most welcome. I'm not sure either. I just got off the phone with an MWEB Support agent and he went through a few settings on my PC and router. He suggested I reset my router to the default settings and we went through the setup together. He changed something called the PPPoE.

So far I seem to have my connection speed back to normal however when I try to check things with the Telkom Guest account I get this error message:



I can however switch to my Axxess account which works fine. Thanks for all your help and feedback!
Click to expand...

Thank you for the feedback, please do keep let us know if the issue re-occurs.

Have a great evening :)
 
Ping is just hovering at 200. I'm giving up on sorting this problem, 1 night it is fine and next night it high again.
 
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 329 ms 217 ms 339 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 195 ms 195 ms 197 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.96.138]
5 201 ms 185 ms 188 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
6 216 ms 212 ms 221 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
7 207 ms 208 ms 318 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 198 ms 203 ms 280 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
 
I'm getting this and I have been experiencing lag all day randomly mostly in gaming (Overwatch and HoTs unplayable) and sometimes the web has been slow. Is this something mweb side or a possible line issue?

Speedtest to CPT showed 150-200+ ping, although the download was fine

Also a traceroute as the above:

1 1 ms <1 ms 1 ms
2 * * * Request timed out.
3 337 ms 158 ms 244 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 146 ms 145 ms 148 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
.138]
5 150 ms 148 ms 152 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
6 154 ms 153 ms 153 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
7 161 ms 159 ms 160 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 153 ms 152 ms 154 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]

9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
 
Last edited:
Shadow07 said:
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 329 ms 217 ms 339 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 195 ms 195 ms 197 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.96.138]
5 201 ms 185 ms 188 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
6 216 ms 212 ms 221 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
7 207 ms 208 ms 318 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 198 ms 203 ms 280 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
Click to expand...

I am getting very similar results lately on my 8mg uncapped account:

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 180 ms 309 ms 202 ms 197-84-96-185.cpt.mweb.co.za [197.84.96.185]
4 165 ms 163 ms 161 ms 540.po-channel50.cpt-ipc-2.optinet.net [197.84.9
6.186]
5 177 ms 173 ms 173 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
6 188 ms 184 ms 196 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
7 178 ms 179 ms 180 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 196 ms 194 ms 193 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]

9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

There was an outage in my area (Sea Point) on the 1st of October which was blamed on Telkom. I got a SMS on the 7th of October saying the problem in my area has been fixed and while I have a connection again, the speeds are now trash. I have reset my router as the SMS suggested and I am unthrottled.

Ever since then my connection has erratic speed dips where I get 2mb results when doing multiple speed tests. Netflix SA constantly dips to very low quality where as just a few weeks ago it was streaming at high quality constantly.

I have been a customer for over 4 years and the connection has always been really solid with very little issues. Any suggestions MWEB?
 
Last edited:
Same as the above posts. Cape Town. Friend with identical issue on Mweb.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 144 ms 275 ms 203 ms 197-84-96-185.cpt.mweb.co.za [197.84.96.185]
4 180 ms 120 ms 114 ms 540.po-channel50.cpt-ipc-2.optinet.net [197.84.9
6.186]
5 123 ms 124 ms 126 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
6 124 ms 123 ms 143 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
7 178 ms 183 ms 180 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 122 ms 124 ms 122 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]

9 150 ms 151 ms 149 ms 197-86-12-20.cpt.mweb.co.za [197.86.12.20]
10 141 ms 139 ms 139 ms 197-86-13-18.cpt.mweb.co.za [197.86.13.18]
11 137 ms 135 ms 139 ms www.mweb.co.za [196.2.63.110]
 
Hi

It seems that we have had quiet a few queries on the same issue and it seems isolated to the CT area. We followed up on our side and had no reported network issues. Please advise if your experience has improved.

Thanks
 
Yep still having similar issues in CT.

It started with the new thresholds on Mweb. Maybe the congestion is building up? My international gaming routing seems to be doing weird stuff past london.

I bothered the Mweb tech guys and I feel like it was such a difficult problem to pinpoint - didn't get anywhere but I appreciate their help over like 2 weeks of talking.
 
I have the same issue - and also in Cape Town. Have tried to sort it out with the Mweb tech guys over the past 2 weeks with little success.
I also upgraded to a 20 Mb VDSL during that time - and yet, during those times, I am unable to stream a 720p Youtube video. Frustrating.
 
I have seen an improvement on my side this evening. Getting 20ms ping to cape town speed test and 160ms international. Download speeds seem back to normal now. Thanks
 
What happened at about midnight last night? Line dropped and would refuse too connect? Working now but was stone dead, CPT and surrounds.

Just tried to do things now, it is extremely slow.
 
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