MWEB Uncapped ADSL Feedback

cybershark · Feb 10, 2012

MWEB Guy said:
One click hosted sites are shaped on our network, example rapidshare. I would advise monitoring during the course of the evening and keep me updated.

That explains rapidshare, not nvidia drivers & filehippo.

MWEBHelp · Feb 10, 2012

cybershark said:
That explains rapidshare, not nvidia drivers & filehippo.

Please PM me a file you are trying to download from the sites you mentioned in order for us to test further.

cybershark · Feb 10, 2012

MWEB Guy said:
Please PM me a file you are trying to download from the sites you mentioned in order for us to test further.

Done

MWEBHelp · Feb 10, 2012

cybershark said:
Done

Thanks, busy testing on the test area, will provide feedback shortly.

Necuno · Feb 10, 2012

Thank you. We are back to OK

cybershark · Feb 10, 2012

Great, now even getting a database backup is slow only 40Kb/s

kohlhtor · Feb 10, 2012

Download is know 44k same as last night

kohlhtor · Feb 10, 2012

80% packet lost on hop 212.113.14.121

MWEBHelp · Feb 10, 2012

kohlhtor said:
Download is know 44k same as last night

kohlhtor said:
80% packet lost on hop 212.113.14.121

Hi kohlhtor,

I have checked the line readings and they are good. With regards to downloads, is it http downloads, torrents?

kohlhtor · Feb 10, 2012

Packet lost happen at London

-------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address | Node Name | Location | Tzone | ms |
-------------------------------------------------------------------------------------------------------
| 0 | | 192.168.178.26 | macbook.fritz.box | | | 0 |
| 1 | | 192.168.178.1 | fritz.box | | | 0 |
| 2 | | 41.133.132.1 | fritz.box | (South Africa) | | 10 |
| 3 | | 196.28.178.222 | 196-28-178-222.adsl.mweb.co.za | (Mauritius) | | 31 |
| 4 | | 197.84.3.2 | 197-84-3-2.cpt.mweb.co.za | (Mauritius) | | 27 |
| 5 | | 196.28.178.113 | tengige0-3-0-0.12.cpt-up-1.mweb.co.za | (Mauritius) | | 27 |
| 6 | | 197.80.4.136 | 197-80-4-136.jhb.mweb.co.za | (Mauritius) | | 202 |
| 7 | | 196.22.164.2 | pos0-0-3-0.lon-up-1.mweb.co.za | (South Africa) | | 200 |
| 8 | 80 | 195.66.225.100 | lon.tc2.leaseweb.net | London, UK | | 207 |
| 9 | 100 | 62.212.80.74 | po80.sr2.evo.leaseweb.net | (Netherlands) | | 197 |
| ? | 100 | ... | - | | | |
| 10 | 80 | 85.17.129.214 | te5-1.sr6.evo.leaseweb.net | (Netherlands) | | 205 |
| ? | 100 | 82.192.86.131 | www.oron.com | (Netherlands) | | |

kohlhtor · Feb 10, 2012

It is http and mail

MWEBHelp · Feb 10, 2012

kohlhtor said:
It is http and mail

Please see the PM I sent you and provide feedback.

nelis · Feb 10, 2012

This is a hopeless case. I've been batteling with MWEB the whole day and no one is realy helpful in solving my issue. Please can I get it fixed asap. my international is f***ed. Please fix it asap. I've tried bringing down my line to 4mb bt doesn't help. local is fine but international is not.

Please I'm beggin you cause I'm moving to new isp if it's not fixed by 7 tomorrow morning

MWEBHelp · Feb 10, 2012

nelis said:
This is a hopeless case. I've been batteling with MWEB the whole day and no one is realy helpful in solving my issue. Please can I get it fixed asap. my international is f***ed. Please fix it asap. I've tried bringing down my line to 4mb bt doesn't help. local is fine but international is not.

Please I'm beggin you cause I'm moving to new isp if it's not fixed by 7 tomorrow morning

Hi nelis,

As mentioned, this was escalated to the relevant department to be in contact with you. I will follow up with them regarding this.

zll · Feb 11, 2012

Seems I'm not the only one with issues. Latency to EU usually 200. Sitting at 350 atm...

dasco144 · Feb 11, 2012

My NNTP to my paid news server has been really horrible ever since the IPC outage. I can get max 100Kb/s at any time of day. Surely the network is not so used at 4AM in the morning that I need to be shaped so badly. This seems like throttling to me...

Also, when I use Mweb's server I get full speed. But then again that does not help me with the older articles in my queue.

boored · Feb 11, 2012

MWEB Guy said:
Good morning Guys, please advise if you are still having problems with packet loss and speed this morning?

Hi MWEB Guy,

I upgraded my connection from 384 Uncapped (Shaped) to 4096 Uncapped (Shaped) on Tuesday evening, the following has been my experience thus far:

When I try to browse to websites, I find that some load quickly while others are loading incredibly slowly, i.e. slower or at the same speed that they did before I upgraded my connection.

The majority of my downloads are running quite slow (60-150KB/s), e.g. I've been updating my BF3 all night and it's downloading at 68KB/s and has done only 2GB in 8 hours.

If I try to download with P2P (i.e. BitTorrent), My download speed is between 40-120KB/s with occasional burst of up between 300-400KB/s while it then reverts to the slower speeds.

Now, I can understand the slow downloads on P2P since you do have shaping policies in place, but surely things like game updates and browsing should not be affected the way that they have been?

Hopefully you'll find the following information useful in some way:

I've done a speedtest to Durban, where I live:

and Paris, an international location:

As you can see, the results are quite different.

I've also done a tracert to www.mweb.co.za:

Code:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway [10.0.0.2] 
  2   217 ms    15 ms    14 ms  41-133-68-1.dsl.mweb.co.za [41.133.68.1] 
  3   206 ms   126 ms   125 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250] 
  4    64 ms   114 ms    83 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3] 
  5   194 ms   126 ms    33 ms  196.28.178.115 
  6   190 ms   183 ms   109 ms  196-28-178-38.adsl.mweb.co.za [196.28.178.38] 
  7   118 ms    96 ms   155 ms  cte-core-sw2.vwol.net [196.41.144.35] 
  8   132 ms   171 ms   171 ms  www.mweb.co.za [196.2.63.110] 

Trace complete.

and to www.bbc.co.uk, and international site:

Code:

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway [10.0.0.2] 
  2    66 ms   130 ms   158 ms  41-133-68-1.dsl.mweb.co.za [41.133.68.1] 
  3    47 ms    53 ms    81 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250] 
  4    93 ms    53 ms   105 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3] 
  5   323 ms   291 ms   434 ms  pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7] 
  6   299 ms   225 ms   374 ms  xe-10-1-3.edge4.London1.Level3.net [212.113.14.121] 
  7   274 ms   215 ms   305 ms  ae-14-51.car3.London1.Level3.net [4.69.139.68] 
  8   286 ms   273 ms   236 ms  195.50.90.190 
  9   349 ms   225 ms   422 ms  212.58.238.169 
 10   468 ms   401 ms   512 ms  132.185.254.145 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   553 ms   366 ms   335 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93] 
 14   433 ms   479 ms   284 ms  132.185.255.164 
 15   260 ms   294 ms   352 ms  bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95] 

Trace complete.

In addition, I checked some of my line statistics from my router:

[table="width: 500"]
[tr]
[td][/td]
[td]Downstream[/td]
[td]Upstream[/td]
[/tr]
[tr]
[td]SNR Margin[/td]
[td]15.5 dB[/td]
[td]14 dB[/td]
[/tr][tr]
[td]Line Attenuation[/td]
[td]47.0 dB[/td]
[td]22.0 dB[/td]
[/tr]
[/table]

I hope this information is useful and that you're able to find the issue here.

Thanks.

MWEBHelp · Feb 11, 2012

boored said:
Hi MWEB Guy,

I upgraded my connection from 384 Uncapped (Shaped) to 4096 Uncapped (Shaped) on Tuesday evening, the following has been my experience thus far:

When I try to browse to websites, I find that some load quickly while others are loading incredibly slowly, i.e. slower or at the same speed that they did before I upgraded my connection.

The majority of my downloads are running quite slow (60-150KB/s), e.g. I've been updating my BF3 all night and it's downloading at 68KB/s and has done only 2GB in 8 hours.

If I try to download with P2P (i.e. BitTorrent), My download speed is between 40-120KB/s with occasional burst of up between 300-400KB/s while it then reverts to the slower speeds.

Now, I can understand the slow downloads on P2P since you do have shaping policies in place, but surely things like game updates and browsing should not be affected the way that they have been?

Hopefully you'll find the following information useful in some way:

I've done a speedtest to Durban, where I live:

and Paris, an international location:

As you can see, the results are quite different.

I've also done a tracert to www.mweb.co.za:

Code:

Tracing route to www.mweb.co.za [196.2.63.110] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2] 2 217 ms 15 ms 14 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1] 3 206 ms 126 ms 125 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250] 4 64 ms 114 ms 83 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3] 5 194 ms 126 ms 33 ms 196.28.178.115 6 190 ms 183 ms 109 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38] 7 118 ms 96 ms 155 ms cte-core-sw2.vwol.net [196.41.144.35] 8 132 ms 171 ms 171 ms www.mweb.co.za [196.2.63.110] Trace complete.

and to www.bbc.co.uk, and international site:

Code:

Tracing route to www.bbc.net.uk [212.58.246.95] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2] 2 66 ms 130 ms 158 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1] 3 47 ms 53 ms 81 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250] 4 93 ms 53 ms 105 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3] 5 323 ms 291 ms 434 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7] 6 299 ms 225 ms 374 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.121] 7 274 ms 215 ms 305 ms ae-14-51.car3.London1.Level3.net [4.69.139.68] 8 286 ms 273 ms 236 ms 195.50.90.190 9 349 ms 225 ms 422 ms 212.58.238.169 10 468 ms 401 ms 512 ms 132.185.254.145 11 * * * Request timed out. 12 * * * Request timed out. 13 553 ms 366 ms 335 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93] 14 433 ms 479 ms 284 ms 132.185.255.164 15 260 ms 294 ms 352 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95] Trace complete.

In addition, I checked some of my line statistics from my router:

[table="width: 500"]
[tr]
[td][/td]
[td]Downstream[/td]
[td]Upstream[/td]
[/tr]
[tr]
[td]SNR Margin[/td]
[td]15.5 dB[/td]
[td]14 dB[/td]
[/tr][tr]
[td]Line Attenuation[/td]
[td]47.0 dB[/td]
[td]22.0 dB[/td]
[/tr]
[/table]

I hope this information is useful and that you're able to find the issue here.

Thanks.

Good Morning Boored, I noticed that your routing through the Durban IPC. Please be aware that there was maintenace done on that exchange yesterday evening through to this morning. Please let me know if you are still having the same experience at the moment?

MWEBHelp · Feb 11, 2012

dasco144 said:
My NNTP to my paid news server has been really horrible ever since the IPC outage. I can get max 100Kb/s at any time of day. Surely the network is not so used at 4AM in the morning that I need to be shaped so badly. This seems like throttling to me...

Also, when I use Mweb's server I get full speed. But then again that does not help me with the older articles in my queue.

Good Morning dasco144, please be aware that you have shaped service and p2p speeds are not gauranteed.

MWEBHelp · Feb 11, 2012

zolly said:
Seems I'm not the only one with issues. Latency to EU usually 200. Sitting at 350 atm...

Good Morning Zolly, please advise if you are still encountering a problem with ingame latency this morning?

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