MWEB Uncapped ADSL Feedback

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Hi. My router cannot connect to the internet because of incorrect adsl username/password. I can't do anything to fix it :( I didn't change my adsl login details recently.
 
Kitty09 said:
Hi. My router cannot connect to the internet because of incorrect adsl username/password. I can't do anything to fix it :( I didn't change my adsl login details recently.
Click to expand...

Hi Kitty09,

Please let me know if you still having trouble connecting.
 
Hi Mweb Guy.

My line attenuation is still around the 60db mark. Last time I contacted Telkom, they said "everything was fine" and closed the ticket. Would you be able to open one on my behalf and ensure it actually gets resolved? I feel you have more pull than us 'general public'

It's on the 01188***** number.
 
XperiAnce said:
Hi Mweb Guy.

My line attenuation is still around the 60db mark. Last time I contacted Telkom, they said "everything was fine" and closed the ticket. Would you be able to open one on my behalf and ensure it actually gets resolved? I feel you have more pull than us 'general public'

It's on the 01188***** number.
Click to expand...

Hi XperiAnce

Please advise if you are getting intermittent connectivity, slow connectivity etc as such information is needed when logging faults.
 
Hi Mweb Guy.
Got that phone call and yeah... very efficient service (signed up and everything), thanks to you guys very much :)
 
froot said:
Hi Mweb Guy.
Got that phone call and yeah... very efficient service (signed up and everything), thanks to you guys very much :)
Click to expand...

Hi froot

Wonderful, thanks for the positive feedback :)
 
I am having some horrible issues with Jumpy Latency in WoW, it's normal and then shoots up to 3k+ MS with freezes and everything
 
Commander Jaco said:
I am having some horrible issues with Jumpy Latency in WoW, it's normal and then shoots up to 3k+ MS with freezes and everything
Click to expand...

Are you only experiencing this with WoW ?
How is your browsing, email and download speeds ?
 
Last edited:
International Site:

C:\Users\Jaco>tracert mmo-champion.com

Tracing route to mmo-champion.com [68.64.47.123]
over a maximum of 30 hops:

1 9 ms 10 ms 10 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 11 ms 11 ms 11 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 11 ms 11 ms 11 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 201 ms 201 ms 204 ms 176.67.177.131
5 201 ms 206 ms 207 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
6 214 ms 198 ms 198 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

7 198 ms 198 ms 198 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]

8 269 ms 276 ms 269 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

9 276 ms 269 ms 270 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]

10 269 ms 269 ms 270 ms ae-4-90.edge2.NewYork1.Level3.net [4.69.155.208]

11 269 ms 276 ms 270 ms 206.111.13.65.ptr.us.xo.net [206.111.13.65]
12 279 ms 286 ms 281 ms 207.88.14.185.ptr.us.xo.net [207.88.14.185]
13 293 ms 299 ms 293 ms ae0d0.mcr2.smyrna-ga.us.xo.net [216.156.0.70]
14 289 ms 295 ms 289 ms ae1d0.mcr1.smyrna-ga.us.xo.net [216.156.1.33]
15 296 ms * 291 ms 209.118.220.30
16 291 ms 296 ms 291 ms 68.64.33.45
17 294 ms 294 ms 294 ms 68.64.47.123

Trace complete.

Local Site:

C:\Users\Jaco>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 9 ms 11 ms 15 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 11 ms 11 ms 11 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 19 ms 13 ms 11 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 22 ms 21 ms 21 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
5 22 ms 23 ms 22 ms static161-134.netactive.co.za [196.22.161.134]
6 23 ms 24 ms 23 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

7 39 ms 38 ms 23 ms 196.44.31.99
8 23 ms 23 ms * ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
9 23 ms 23 ms 23 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 23 ms 23 ms 22 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 24 ms 24 ms 24 ms 41.72.136.53
12 * * 30 ms mybroadband.co.za [41.203.21.137]

Trace complete.
 
Commander Jaco said:
International Site:

C:\Users\Jaco>tracert mmo-champion.com

Tracing route to mmo-champion.com [68.64.47.123]
over a maximum of 30 hops:

1 9 ms 10 ms 10 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 11 ms 11 ms 11 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 11 ms 11 ms 11 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 201 ms 201 ms 204 ms 176.67.177.131
5 201 ms 206 ms 207 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
6 214 ms 198 ms 198 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

7 198 ms 198 ms 198 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]

8 269 ms 276 ms 269 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

9 276 ms 269 ms 270 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]

10 269 ms 269 ms 270 ms ae-4-90.edge2.NewYork1.Level3.net [4.69.155.208]

11 269 ms 276 ms 270 ms 206.111.13.65.ptr.us.xo.net [206.111.13.65]
12 279 ms 286 ms 281 ms 207.88.14.185.ptr.us.xo.net [207.88.14.185]
13 293 ms 299 ms 293 ms ae0d0.mcr2.smyrna-ga.us.xo.net [216.156.0.70]
14 289 ms 295 ms 289 ms ae1d0.mcr1.smyrna-ga.us.xo.net [216.156.1.33]
15 296 ms * 291 ms 209.118.220.30
16 291 ms 296 ms 291 ms 68.64.33.45
17 294 ms 294 ms 294 ms 68.64.47.123

Trace complete.

Local Site:

C:\Users\Jaco>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 9 ms 11 ms 15 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 11 ms 11 ms 11 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 19 ms 13 ms 11 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 22 ms 21 ms 21 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
5 22 ms 23 ms 22 ms static161-134.netactive.co.za [196.22.161.134]
6 23 ms 24 ms 23 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

7 39 ms 38 ms 23 ms 196.44.31.99
8 23 ms 23 ms * ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
9 23 ms 23 ms 23 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 23 ms 23 ms 22 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 24 ms 24 ms 24 ms 41.72.136.53
12 * * 30 ms mybroadband.co.za [41.203.21.137]

Trace complete.
Click to expand...

Thank you for the information.
I will escalate this immediately.
 
Man ........ get the issue sorted and it will last a week tops before going to crap again :( Once more, latency and packet loss issues in DDO, only on the Mweb account. Been playing all day with an avg of 280, now it's past 315 with packet loss.
 
Well, got my mweb 1mbps uncapped today, and I'm happy. Might try upgrade to 4mbps. The line is supper stable by the looks of it - less than a km from the dslam, 10mbps attainable no problem. 23ms ping on the speedtest. :)
 
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