MWEB Uncapped ADSL Feedback

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subxero said:
MWEB Guy, I was wanting to try Mweb as I have recently parted ways with the ISP I have been with for the past 2-3 years due to lack of adequate support. Well, this has not started well, because I have been trying to get through to New Services on 08600 32000 for the past 3 hours and the line is constantly engaged. I even sent a message to call me from the MWEB web site... no phone call as yet. Could you please assist?
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Good Afternoon Subxero, have you already signed up or are you trying to sign up with us? Please provide me your contact details via direct message as well and I will get you the assistance you require.
 
Hi Mweb Guy

If I wanted my account to be refreshed, must I just give you my details??

Our Line connectivity isnt great

Thanks Oliver
 
oliverwww said:
Hi Mweb Guy

If I wanted my account to be refreshed, must I just give you my details??

Our Line connectivity isnt great

Thanks Oliver
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Good Afternoon, you can send me the account details via direct message.
 
MWEB Guy said:
Good Afternoon, we cannot replicate your problem on our side. We get a response from the server and we can connect to it. Please provide me screenshots of the results you obtain within command prompt.
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Code: 
$ ping news.mweb.co.za
PING news.mweb.co.za (168.209.98.66) 56(84) bytes of data

And there it sits. Nothing more. I've previously posted the tracepaths. This is from Linux machines on two different MWEB accounts, a Windows machine on an MWEB account and a Linux machine on the TENET network.
 
AfricanTech said:
news.mweb is extremely unreliable - so unreliable that it's worth your while to subscribe to a paid news host - that's what I did eventually.
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Belive it or not, I'm actually wanting to read text-based usenet newgroups (really), which I'm not really prepared to pay for :)
 
Hi Guys

I need help, we recently had a major cable brake in our area and my stats have dropped from 4mb!!! What can i do

Stats:

--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.12 , 2010-03-22T10:51:43
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 8/35
DSL Status: Showtime
DSL Mode: G.DMT
DSL Channel:
DSL Upstream Rate: 512 Kbps
DSL Downstream Rate: 2848 Kbps

Down up
DSL Noise Margin: 6.1 dB 11.0 dB
DSL Attenuation: 62.0 dB 31.5 dB
DSL Transmit Power: 18.1 dBm 12.3 dBm

--- Wireless Information ---
Wireless Driver Version: 5.10.85.0.cpe4.402.4
Wireless Status: Enabled
Wireless Wide Channel: 11
Wireless Standard Channel: 13- 2.472GHZ
Wireless SSID: N Speeds

--- Dynamic Information ---
LAN Mac Address: 98:FC:11:A1:8D:E1
WAN Mac Address: 98:FC:11:A1:8D:E3
Wireless Mac Address: 98:FC:11:A1:8D:E2

---
 
Hi oliverwww

Please see my reply to your PM you sent me.
 
Hi oliverwww

Please note that with your attenuation levels that high, you will always suffer from a degraded service.
I have set your line for you back to 4mbps, I cannot guarantee though that it will be very stable.
 
Hi MWEB Guy

Stats have not changed, even after resetting the modem, see before the big cable break, i was syncing at a stable 4mb and line attenuation was not in the 60's, please help

Regards
 
I will log a fault for you with Telkom to investigate.
We will keep you posted with updates on the fault.
 
Just here to say - still on MWEB changed from OpenWeb (and previously WA), 2 months now and still smiling - MWEB has certainly improved since their days of daylight robbery (pre-uncapped) :-)
 
News server issues? Reset the modem, restarted the downloader but still can't connect to the news server :(
but i can ping the server, 7ms response time
 
politallycorrect said:
News server issues? Reset the modem, restarted the downloader but still can't connect to the news server :(
but i can ping the server, 7ms response time
Click to expand...

Good morning politicallycorrect, have you tried connecting to the news server using the IP you get when you ping the server?
 
SabreWolfy said:
Still unable to even ping news.mweb.co.za.
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Good Afternoon SabreWolfy, we have no reported outages pertaining to the news server. This problem seems to be an isolated problem, as you are the only one experiencing this at the moment.

Please try connecting to the server with the IP address. Also please provide me the screenshots of your pings and tracers to our news server.
 
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