MWEB Uncapped ADSL Feedback

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so ive downloaded 23 gig for the month and now i have been limited to 0.14(speedtest) on a 1mb line i mean really if this is the case im moving ISP ASAP

i have not had a problem till now so really hope this can be resolved
 
soutie54321 said:
so ive downloaded 23 gig for the month and now i have been limited to 0.14(speedtest) on a 1mb line i mean really if this is the case im moving ISP ASAP

i have not had a problem till now so really hope this can be resolved
Click to expand...

Doesn't sound right. 23GB in 12 days is 2GB per day. Mweb is nicer than that :)
Email them and ask them to check it out.
 
MWEB do not throttle they shape. Might be a problem your side as Ive done over 200gigs before 4mb line.
 
soutie54321 said:
so ive downloaded 23 gig for the month and now i have been limited to 0.14(speedtest) on a 1mb line i mean really if this is the case im moving ISP ASAP

i have not had a problem till now so really hope this can be resolved
Click to expand...

Hi soutie54321

That is weird as we do not throttle any of our customers.

Send me your MWEB details so that I can have a look into this for you.

Regards
MWEB Guy
 
Anyone know what a torrent should download at (Mweb 1MB uncapped line)? I've just had my line checked by Telkom - and for a few weeks torrents were downloading at about 80-90K (sometimes 100K) per second. Last night though it was back down to 30-40K/sec. I thought it was maybe because it was around 18:00 - and the Robindale area just goes completely downhill for about an hour as everyone gets home and logs on - but at 22:00 I was still downloading at 30-40K. Maybe just a glitch? I'll try again tonight and see - but 30-40K is like my old 512K line.
 
john_deckard said:
Anyone know what a torrent should download at (Mweb 1MB uncapped line)? I've just had my line checked by Telkom - and for a few weeks torrents were downloading at about 80-90K (sometimes 100K) per second. Last night though it was back down to 30-40K/sec. I thought it was maybe because it was around 18:00 - and the Robindale area just goes completely downhill for about an hour as everyone gets home and logs on - but at 22:00 I was still downloading at 30-40K. Maybe just a glitch? I'll try again tonight and see - but 30-40K is like my old 512K line.
Click to expand...

Hi john_deckard

Please test again tonight and let me know if it improves or not.

Regards
MWEB Guy
 
Steam downloads horribly slow - +- 10KB/s on 1Mb line. International access slow as well. I have tried restarting router.
 
Superspeed said:
Steam downloads horribly slow - +- 10KB/s on 1Mb line. International access slow as well. I have tried restarting router.
Click to expand...

Hi Superspeed

Send me your MWEB details and a trace route to a local and international site.

Regards
MWEB Guy
 
Wow you guys are fast!

International:

Tracing route to store.steampowered.com [63.228.223.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.253]
2 443 ms 481 ms 494 ms 41-133-98-1.dsl.mweb.co.za [41.133.98.1]
3 548 ms 523 ms 483 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 274 ms 242 ms 71 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 467 ms 478 ms 560 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 552 ms 499 ms 540 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 570 ms 656 ms 670 ms 176.67.177.131
8 825 ms 928 ms 766 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
9 420 ms 530 ms 524 ms te0-3-0-3.ccr21.lon01.atlas.cogentco.com [154.54
.36.165]
10 537 ms 650 ms 607 ms te0-0-0-4.ccr21.lon13.atlas.cogentco.com [154.54
.57.110]
11 651 ms 569 ms 568 ms te0-0-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.5.161]
12 608 ms 637 ms 679 ms te0-2-0-1.mpd21.jfk02.atlas.cogentco.com [154.54
.44.9]
13 715 ms 747 ms 800 ms te4-3.ccr01.jfk04.atlas.cogentco.com [154.54.0.1
54]
14 773 ms 600 ms 600 ms 154.54.9.2
15 * * * Request timed out.
16 601 ms 580 ms 615 ms 63-234-174-50.dia.static.qwest.net [63.234.174.5
0]
17 651 ms 845 ms 790 ms b2-tuk-tuk-c2-net.valve.net [208.64.202.20]
18 797 ms 771 ms 788 ms store.steampowered.com [63.228.223.104]

Local:

tracert www.absa.co.za

Tracing route to absa.co.za [196.36.75.6]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.253]
2 527 ms 449 ms 381 ms 41-133-98-1.dsl.mweb.co.za [41.133.98.1]
3 278 ms 227 ms 248 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 357 ms 300 ms 223 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 380 ms 374 ms 427 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 * 482 ms 460 ms tengig0-0-0-0.vic-up-1.mweb.co.za [197.80.4.131]

7 465 ms 457 ms 413 ms g-0-3-vic-jinx-2.mweb.co.za [196.22.163.1]
8 220 ms 257 ms 226 ms is.jinx.net.za [196.223.14.10]
9 309 ms 317 ms 375 ms csw4-rba-gi8-4.ip.isnet.net [196.26.0.249]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * ^C

I'll PM you my account details. As you can see its pretty grim.
 
@Superspeed.... you busy downloading anything atm? Your latency to the exchange (hop #2) is really bad. It should be in the region of 10-50ms.
 
Wasp_21 said:
Just a question. MWEB prioritizes gaming right? or so i have read. Does this include all platforms? PC / Console?
Click to expand...

Hi Wasp_21

Gaming in general is prioritised on our network. Please note that there are other factors that contributes to your gaming experience overall.

Regards
MWEB Guy
 
Slow download/upload speeds and high MS/ping to local and international sites. At Rynfield. :[
 
AVX said:
Slow download/upload speeds and high MS/ping to local and international sites. At Rynfield. :[
Click to expand...

Hi AVX

Is it only international sites? Please can you send me traceroutes and ping results in order for us to investigate further.
 
I see some occasional slowness on downloads from international this week. Haven't yet fully checked it out. I know its NOT THE ADSL line or the account because local is still blazingly fast
 
Koosi said:
I see some occasional slowness on downloads from international this week. Haven't yet fully checked it out. I know its NOT THE ADSL line or the account because local is still blazingly fast
Click to expand...

Hi Koosi

Thanks for the information. Please can you continue to monitor on your side and keep me posted.
 
Just want to thank MWEB Guy again for all of the help this week in getting my internet connection up and running, getting support to contact me, etc.
Awesome customer care service.

Thank you for all of the help.
 
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