MWEB Uncapped ADSL Feedback

Status
Not open for further replies.
gregmcc said:
Anyone else having problems in Skype with video breaking up. Been having constant problems for the past week. If I switch to MSN then the video is perfect. Its either a problem with skype itself or Mweb are throttling it.

Update: Dont know why I didnt think of this before. Now connected with my FNB account - and skype is perfect.

What's going on!
Click to expand...

Your not the only one, this has been happening for me too for a week as well, both mic and vid, can't do either actually :0
 
Anyone else having issues with astraweb ??????????

I am getting 150kb from astraweb at the moment... I should be getting fullspeed at this time of the day..

Mweb Claim everything is nornmal... Well my line seems to have not got the message. I cant be the only one ???????
 
gregmcc said:
Thought it was just me, and here I was blaming skype. Its Mweb!
Click to expand...

Hi gregmcc,

I have refreshed your MWEB account. Please test in the next 20min+

Regards,

MWEB Guy
 
Hi MWEB Guy

I must say things are better, i can run a download know and browse at the same time with no problem at all, that is how it used to be... So no complaints on my side this morning... good job
 
Hi MWEB Guy,

STILL waiting for someone to reply to my cancellation email, which was sent on the 3rd.
Why do your people never freaking reply?
Is there one person who handles your entire company's emails? That's what it feels like.

I swear, I could get better service from Telkom.
Yes, I said it.
 
MWEB Guy said:
Hi gregmcc,

I have refreshed your MWEB account. Please test in the next 20min+

Regards,

MWEB Guy
Click to expand...

Thanks - I'll can only test tonight and will let you know the outcome.

some feedback on the NNTP speeds - they were back to normal for me last night. All good there.
 
Having second thoughts about joining MWEB :(

Currently have no issues with SAOL except that the FUP is 40GB on a 1Mb Line!!!!
There service is excellent and the helpdesk is alert, available and friendly.
When I did have an issue with them, they sorted it out with me, over the phone.

PS - I use it mainly for P2P and online gaming - sould I still change to MWEB? MWEBGUY????
 
TmanSA said:
Hi MWEB Guy

I must say things are better, i can run a download know and browse at the same time with no problem at all, that is how it used to be... So no complaints on my side this morning... good job
Click to expand...

Hi TmanSA,

Thank you for the feedback, glad things are running smoothly.

Regards,
MWEB Guy
 
timmie23 said:
Hi MWEB Guy,

STILL waiting for someone to reply to my cancellation email, which was sent on the 3rd.
Why do your people never freaking reply?
Is there one person who handles your entire company's emails? That's what it feels like.

I swear, I could get better service from Telkom.
Yes, I said it.
Click to expand...

Hi timmie,

I am following up with the relevant department regarding the request. Thank you for the feedback.

Regards,
MWEB Guy
 
Rapidbunny said:
Having second thoughts about joining MWEB :(

Currently have no issues with SAOL except that the FUP is 40GB on a 1Mb Line!!!!
There service is excellent and the helpdesk is alert, available and friendly.
When I did have an issue with them, they sorted it out with me, over the phone.

PS - I use it mainly for P2P and online gaming - sould I still change to MWEB? MWEBGUY????
Click to expand...

Hi Rapidbunny,

Before making your decision, I can arrange for a 7 day trial account to be set up and you can test our network in that period. Please advise if you would like me to go ahead.

Regards,
MWEB Guy
 
MWEB Guy said:
Hi Rapidbunny,

Before making your decision, I can arrange for a 7 day trial account to be set up and you can test our network in that period. Please advise if you would like me to go ahead.

Regards,
MWEB Guy
Click to expand...

That would be excellent!!!
PS - what is your FUP limit in GB? Theoretically, you can download about 300GB on a 1Mb line (if you do the 24\7 thing - which I don't)
Please let me know what details you need from me in order to test.
The games I play are mostly through Steam and Battle.net

thanks for the prompt response by the way - RB
 
Hi MWEB Guy. Would you please refresh my MWEB account?

I have tried resetting my modem multiple times since yesterday morning but my connection speed remains about 6 - 20kbs on a 1mbs line. Early this morning it was up to 80kbs for a short while but now its crawling again.
Assistance is appreciated.
 
Rapidbunny said:
That would be excellent!!!
PS - what is your FUP limit in GB? Theoretically, you can download about 300GB on a 1Mb line (if you do the 24\7 thing - which I don't)
Please let me know what details you need from me in order to test.
The games I play are mostly through Steam and Battle.net

thanks for the prompt response by the way - RB
Click to expand...

Please can you send me a PM with your contact details and a convenient time for you to be contacted. I will arrange for the relevant department contact you regarding this.

Regards,
MWEB Guy
 
Qrox said:
Hi MWEB Guy. Would you please refresh my MWEB account?

I have tried resetting my modem multiple times since yesterday morning but my connection speed remains about 6 - 20kbs on a 1mbs line. Early this morning it was up to 80kbs for a short while but now its crawling again.
Assistance is appreciated.
Click to expand...

Hi Qrox,

I have sent you a PM, please have a look and keep me posted.

Thanks,
MWEB Guy
 
MWEB Guy said:
Hi timmie,

I am following up with the relevant department regarding the request. Thank you for the feedback.

Regards,
MWEB Guy
Click to expand...

Thanks MWEB Guy,

Finally got a reply from your Cancellation Dept.
It's such a pity that a person has to come and complain and complain for something to happen.
You should really mention this to your management, as it drives your clients crazy.
I don't expect a reply within the hour, but with a day would be nice.
 
timmie23 said:
Thanks MWEB Guy,

Finally got a reply from your Cancellation Dept.
It's such a pity that a person has to come and complain and complain for something to happen.
You should really mention this to your management, as it drives your clients crazy.
I don't expect a reply within the hour, but with a day would be nice.
Click to expand...

Hi timmie,

No problem at all, thanks for the feedback. It's always welcomed and we appreciated the points you have raised.

Your comments have bee noted and passed along to the relevant persons.

Regards,
MWEB Guy
 
MWEB Guy said:
Hi Qrox,

I have sent you a PM, please have a look and keep me posted.

Thanks,
MWEB Guy
Click to expand...

Thx. I've reset everything. So far torrents are basically dead. Going to run some more tests with other types of downloads and see how they are atm

EDIT:

Torrents: 5-7kbs
Fileserve: 17kbs
HTTP: 105kbs

So only 1 out of 3 of my downloads are getting the speeds that I'm used to them getting during the day.
 
Last edited:
Qrox said:
Thx. I've reset everything. So far torrents are basically dead. Going to run some more tests with other types of downloads and see how they are atm

EDIT:

Torrents: 5-7kbs
Fileserve: 17kbs

Will test some more.
Click to expand...

It's the same as I was getting. Shaping just getting out of hand. Main reason for cancelling
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X