MWEB Uncapped ADSL Feedback

Status
Not open for further replies.
suPerb0b said:
Maybe should have mentioned, we have a business account. I was under the impression business accounts rarely gets interuptions like this
Click to expand...

In that case, drop me your MWEB account details via PM and I will get the relevant department to look into it from their side.

Regards,
MWEB Guy
 
efitol said:
Well, after quite a long while as a happy MWEB 4meg uncapped user, I just received my first warning from [email protected] because apparently my account shows "repeated instances of prolonged download sessions at line, or near line speeds", which is untrue because my account is subject to the same shaping as everyone else. Like right now, for instance, it's averaging 640kbps. What gives, MWEB?

My usage over the last year in MB:
November, 2011 309836.03
October, 2011 476841.29
September, 2011 303958.23
August, 2011 168142.94
July, 2011 238419.39
June, 2011 299353.94
May, 2011 18611.68
April, 2011 132090.72
March, 2011 150005.46
February, 2011 131205.45
January, 2011 339331.50
Average 215170.91

I guess this will be my last month. Thank goodness for competition :D
Click to expand...

Hi efitol,

Below is the 1st warning our Abuse department sent you:

Dear MWEB Customer
This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations


The above explains it.

As per the notification, "repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy."

Based on usage patterns for October and a period during November - habitual heavy transfers for extended periods / days.

If you are not happy with the 1st warning from our Abuse team, please feel free to email them.

Regards,

MWEB Guy
 
MWEB Guy said:
Hi efitol,

Below is the 1st warning our Abuse department sent you:

Dear MWEB Customer
This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations


The above explains it.

As per the notification, "repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy."

Based on usage patterns for October and a period during November - habitual heavy transfers for extended periods / days.

If you are not happy with the 1st warning from our Abuse team, please feel free to email them.

Regards,

MWEB Guy
Click to expand...

Please explain when my account shows prolonged downloading at near line speeds during peak times (which I'm guessing is the time when I might be putting undue strain on your network) because my downloads only get anywhere near line speeds during off peak periods. My account is shaped during peak periods and so cannot possibly reach these speeds that you speak of. I know because I monitor my downloads. Surely you're not complaining about my uncapped account downloading at full speed during off peak periods due to the shaping that you administer being relaxed?

I'm confused.

Sent from my HTC Desire using Tapatalk
 
Last edited:
efitol said:
Please explain when my account shows prolonged downloading at near line speeds during peak times (which I'm guessing is the time when I might be putting undue strain on your network) because my downloads only get anywhere near line speeds during off peak periods. My account is shaped during peak periods and so cannot possibly reach these speeds that you speak of. I know because I monitor my downloads. Surely you're not complaining about my uncapped account downloading at full speed during off peak periods due to the shaping that you administer being relaxed?

I'm confused.

Sent from my HTC Desire using Tapatalk
Click to expand...

Hi efitol,

I think it's best you email our Abuse department to get clarity.

Regards,

MWEB Guy
 
Twice now in the last half hour the international has gone up and down, like it was earlier :mad:

Those techs/engineers seriously need to fix this now

Edit - gone completely now
 
Hi Guy's,

Please inbox me tracert and ping tests to the international sites you having issues with and include the area you situated.

Also provide the IP address you connecting with.

Regards,

MWEB Guy
 
I'm playing DDO, it's a MMORPG, not a site. It's widespread, has been the whole day so I'm not gonna now do a whole lot of tracerts while it's in it's upswing/working phase. There is an issue - please fix it
 
Anthro said:
Streaming 5FM, link breaks every so often /
Fix your **** !
Click to expand...

Hi Anthro,

I went to our 384Kbps ADSL test bench and could stream with no issues from start.

DJ Fresh was taking about DJ Kent after 6 mix and where his going to be playing.

I then asked my brother who's at home on a 4Meg line to test and it worked fine there also.

I do recall mentioning to you that the account I have registered under your MyBB name on our side shows that it's not active.

Please provide me with your active MWEB account details.

Regards,

MWEB Guy
 
Last edited:
Someone at helpdesk phoned me earlier today and said it was a Seacom issue. I think they don't know yet and needed to blame something
 
suPerb0b said:
Someone at helpdesk phoned me earlier today and said it was a Seacom issue. I think they don't know yet and needed to blame something
Click to expand...

Hi suPerb0b,

I don't see any call back logged on your account.

Could you please inbox me the consultants name and I'll investigate further.

Regards,

MWEB Guy
 
MWEB Guy said:
Hi suPerb0b,

I don't see any call back logged on your account.

Could you please inbox me the consultants name and I'll investigate further.

Regards,

MWEB Guy
Click to expand...
Hey Mweb guy
I neglected to take a name this time, but don't stress too much about me. I'll be happy if you manage to figure out what it is and prevent it from happening further.
I didn't bother phoning back as the issue is somewhat inconsistent and wont help if things work fine while I'm on the phone.
 
Last edited:
suPerb0b said:
Hey Mweb guy
I neglected to take a name this time, but don't stress too much about me. I'll be happy if you manage to figure out what it is and prevent it from happening further.
I didn't bother phoning back as the issue is somewhat inconsistent and wont help if things work fine while I'm on the phone.
Click to expand...

Hi suPerb0b,

Ok

Regards,

MWEB Guy
 
Hi All

Tested my streaming this morning, and it is working fine no problems there.... browsing is a bit slow on some international sites, but it is not dog slow.... downloading are still fine at night time...
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X