MWEB Uncapped ADSL Feedback

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MWEB Guy said:
Hi Kitty09,

Please advise if you are experiencing slow local or international? What is your current speed at the moment?

Kind regards,
MWEB Guy
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Hey!

The problem with StarCraft 2 is that it takes way too long to download a map (Each map is about 1 MB). Is it being heavily shaped during day?

I can download any stuff via normal http at full speed. My browsing speed is fine.
 
Kitty09 said:
Hey!

The problem with StarCraft 2 is that it takes way too long to download a map (Each map is about 1 MB). Is it being heavily shaped during day?

I can download any stuff via normal http at full speed. My browsing speed is fine.
Click to expand...

Sc2 maps do take a bit of time when I download them with 1Mbit uncapped.
 
Kitty09 said:
Hey!

The problem with StarCraft 2 is that it takes way too long to download a map (Each map is about 1 MB). Is it being heavily shaped during day?

I can download any stuff via normal http at full speed. My browsing speed is fine.
Click to expand...

I will follow up with our gaming admins regarding StarCraft 2 and once I receive feedback, I will notify you thereof.

Kind regards,
MWEB Guy
 
MWEB Guy said:
I will follow up with our gaming admins regarding StarCraft 2 and once I receive feedback, I will notify you thereof.

Kind regards,
MWEB Guy
Click to expand...

Thanks man :D It usually takes about 15 seconds or faster for a map to be fully downloaded on my 384K line during day.

When I play a custom game vs one AI, the game lags slightly.
 
I ran a trace route to Europe Battle.net network.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Moncy>tracert europe.battle.net

Tracing route to europe.battle.net [213.248.106.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 27 ms 27 ms 28 ms 41-133-122-1.dsl.mweb.co.za [41.133.122.1]
3 42 ms 41 ms 40 ms 196-28-178-234.adsl.mweb.co.za [196.28.178.234]

4 44 ms 44 ms 46 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 42 ms 45 ms 45 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 195 ms 193 ms 193 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
7 238 ms 241 ms 237 ms 149.6.98.5
8 200 ms 194 ms 191 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
9 253 ms 244 ms 245 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.94]
10 191 ms 200 ms 194 ms ldn-b4-link.telia.net [213.248.70.237]
11 245 ms 244 ms 244 ms ldn-bb2-link.telia.net [80.91.246.146]
12 213 ms 211 ms 212 ms hbg-bb2-link.telia.net [80.91.250.150]
13 223 ms 277 ms 277 ms s-bb2-link.telia.net [213.155.130.170]
14 276 ms 224 ms 226 ms s-b1-link.telia.net [80.91.254.113]
15 280 ms 284 ms 277 ms s-hdn-i3-link.telia.net [80.91.247.33]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...

How does it look?

Important : The Battle.net realms are protected from unsolicited traffic and attacks, all the hops after reaching a certain point in our network will return a time out message such as 'Request Timed Out' or 'Destination Unreachable'. For troubleshooting purposes, any hops after reaching our network can be safely ignored.

Our realms use the following addresses:

Asia - gblx.net (for example: POS1-3-155M.cr2.SEL2.gblx.net)
Europe - teliacarrier.com (for example: 213-248-106-204.customer.teliacarrier.com)
USEast - attens.net (for example: mdf1-bi8k-1-eth-2-1.wdc1.attens.net)
USWest - attens.net (for example: mdf2-bi8k-2-eth-1-1.rwc1.attens.net)
Click to expand...

Source: http://eu.battle.net/support/en/article/how-do-i-create-a-trace-route

All I want to do is be able to log in to my SC2 account instantly and play any SC2 game online without any problems.

UPDATE: Now I can't log in to my SC2 account (In-game) :(

UPDATE 2: Now it's working :)
 
Last edited:
Hi Kitty and PostmanPot,

The feedback I received from the gaming admins is that the maps are determined by the players as to how fast the map downloads, as its distributed in a p2p system. It seems the issues with the maps are within the game and is not in our control.

For further information about this, you can click on the link

Kind regards,
MWEB Guy
 
Something is up, the ping on everything just shot through the roof. Could be Telskum but I just wanna get feedback from other Mweb peeps before I'm subjected to the horror of a Telskum call centre :cry:
 
Same here. There is something really wrong at the moment. It took me five refreshes to open this website. All my other websites are just stuck in "loading". Everything has slowed down to a crawl.

No problems on my capped axxess account.
 
MWEB Guy said:
Hi Kitty and PostmanPot,

The feedback I received from the gaming admins is that the maps are determined by the players as to how fast the map downloads, as its distributed in a p2p system. It seems the issues with the maps are within the game and is not in our control.

For further information about this, you can click on the link

Kind regards,
MWEB Guy
Click to expand...

Oh I see! Thanks for the info :)
 
Yeah the ping on my line is pretty bad as well today I think they might be doing something, it makes gaming impossible but guess I could go outside and stuff lol.

Hopefully it's sorted soon. :)
 
Got this today

"Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy."

and was just wondering, how is one supposed to limit the download rate of ones household or does MWeb expect me to downgrade to a 512KB line on a 4MB Uncapped account? Damn steam sale...
 
OtakuD said:
Got this today

"Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy."

and was just wondering, how is one supposed to limit the download rate of ones household or does MWeb expect me to downgrade to a 512KB line on a 4MB Uncapped account? Damn steam sale...
Click to expand...

Normal usage should not result in such a warning. The warning is a result of how you are using your line, not how much you are downloading. Bypassing shaping or downloading large amounts of data over an encrypted link are just two examples.
 
SabreWolfy said:
Normal usage should not result in such a warning. The warning is a result of how you are using your line, not how much you are downloading. Bypassing shaping or downloading large amounts of data over an encrypted link are just two examples.
Click to expand...

Id wish theyd be more specific then as afaik all that was used was P2P, YouTube and Steam... If someone was using a VPN etc then it was not me!
 
OtakuD said:
Yup, already did so and thats the reply they gave me...
Click to expand...

Hi OtakuD,

I would suggest contacting the abuse department again and asking them for a detailed explanation.

kind regards,
MWEB Guy
 
My one 4096 account was canceled by Abuse for using a VPN connection for half a day to the UK for my brothers work... He used 100MB and that was considered Abuse and bypass of shaping...:mad:

Mweb's AUP are very vague and unfair at the best of times.
 
Hummercellc said:
My one 4096 account was canceled by Abuse for using a VPN connection for half a day to the UK for my brothers work... He used 100MB and that was considered Abuse and bypass of shaping...:mad:

Mweb's AUP are very vague and unfair at the best of times.
Click to expand...

From previous comments posted here, I was given to understand that abuse notifications were only considered after prolonged/excessive usage in contravention. I'm surprised that 100MB on one day is "enough" to trigger a warning.
 
SabreWolfy said:
From previous comments posted here, I was given to understand that abuse notifications were only considered after prolonged/excessive usage in contravention. I'm surprised that 100MB on one day is "enough" to trigger a warning.
Click to expand...

Abuse say they sent me previous emails, but i never received any, then i received an email say my account would be terminated at midnight. How could i have received the last email and not the first two i don't know.

At least they let me sign up again, although i sat for 3 days without internet....
 
I got 2 of their warnings. Seems if you are constantly downloading day and night, then you will get such a warning
 
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