MWEB Uncapped ADSL Feedback

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Mweb very very slow @ the moment, since 7:30am 01/02/1012. Richmond NTL, KZN 033 212 XXX exchange.... Afrihost account is fine.... pages take forever to open....

Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=1150ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1175ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1149ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1152ms TTL=116

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1149ms, Maximum = 1175ms, Average = 1156ms



Pinging telkom.co.za [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=59ms TTL=245
Reply from 196.43.22.222: bytes=32 time=68ms TTL=245
Reply from 196.43.22.222: bytes=32 time=57ms TTL=245
Reply from 196.43.22.222: bytes=32 time=76ms TTL=245

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 76ms, Average = 65ms



Pinging google.com [74.125.233.16] with 32 bytes of data:
Reply from 74.125.233.16: bytes=32 time=1997ms TTL=51
Reply from 74.125.233.16: bytes=32 time=1984ms TTL=51
Reply from 74.125.233.16: bytes=32 time=1968ms TTL=51
Reply from 74.125.233.16: bytes=32 time=1990ms TTL=51

Ping statistics for 74.125.233.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1968ms, Maximum = 1997ms, Average = 1984ms


Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 36 ms 39 ms 20 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1126 ms 1163 ms 1135 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 25 ms 27 ms 31 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 62 ms 50 ms 45 ms 197-80-4-139.jhb.mweb.co.za [197.80.4.139]
6 53 ms 37 ms 88 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 46 ms 46 ms 17 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
8 135 ms 152 ms 191 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Last edited:
Thank you for the information Hummercellc

Regards MWEB Guy
 
Update:

I can't open news24.com, mweb.co.za, youtube but gmail works. All emails are bouncing back when using smtp.mweb.co.za from my mweb address....

Latency still through the roof, Skype is spinning in circles here seems parts of international is offline.

Tracing route to skype.com [78.141.177.158]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 57 ms 40 ms 34 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1258 ms 1257 ms 1248 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 * * * 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 * * * Request timed out.
6 * * 258 ms linxextreme.pt.lu [195.66.227.63]
7 * * * Request timed out.
8 1262 ms 1238 ms 1231 ms 78.141.177.158

Trace complete.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 26 ms 27 ms 24 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1255 ms 1325 ms 1128 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 * 30 ms 40 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 86 ms 99 ms * 197-80-4-139.jhb.mweb.co.za [197.80.4.139]
6 * * 47 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 66 ms 51 ms 76 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
8 * * * Request timed out.

Trace complete.


Pinging mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=1190ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1155ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1182ms TTL=116
Reply from 196.2.63.110: bytes=32 time=1134ms TTL=116

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1155ms, Maximum = 1134ms, Average = 1190ms


Pinging skype.com [78.141.177.158] with 32 bytes of data:
Reply from 78.141.177.158: bytes=32 time=1272ms TTL=243
Reply from 78.141.177.158: bytes=32 time=1249ms TTL=243
Reply from 78.141.177.158: bytes=32 time=1234ms TTL=243
Reply from 78.141.177.158: bytes=32 time=1260ms TTL=243

Ping statistics for 78.141.177.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1234ms, Maximum = 1272ms, Average = 1253ms



Pinging telkom.co.za [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=58ms TTL=245
Reply from 196.43.22.222: bytes=32 time=57ms TTL=245
Reply from 196.43.22.222: bytes=32 time=77ms TTL=245
Reply from 196.43.22.222: bytes=32 time=65ms TTL=245

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 77ms, Average = 64ms
 
Last edited:
Hummercellc said:
Update:

I can't open news24.com, mweb.co.za, youtube but gmail works. All emails are bouncing back when using smtp.mweb.co.za from my mweb address....

Latency still through the roof, Skype is spinning in circles here seems parts of international is offline.
Click to expand...

HI Hummercellc

Provide me with a trace route to an international and local site.
Regards
MWEB Guy
 
Can someone please explain to me why with a 4 meg uncapped account from Mweb even 480p youtube videos stutter. Its been going on forever but I'm really getting gatvol now. Stuck at a point in Skyrim and its taking me 10 min to watch a 3 min video showing me the solution. Hopefully by the time I'm finished posting this the video would have loaded.
 
neoassasin said:
Can someone please explain to me why with a 4 meg uncapped account from Mweb even 480p youtube videos stutter. Its been going on forever but I'm really getting gatvol now. Stuck at a point in Skyrim and its taking me 10 min to watch a 3 min video showing me the solution. Hopefully by the time I'm finished posting this the video would have loaded.
Click to expand...

Hi neoassasin,

Thanks for bring this matter to my attention.
Would you mind please sending me a PM with your account details so that I may look into this for you.

kind regards,
MWEB Guy
 
Strange at 5pm on the dot my connections came right. Mweb not having shaping issues again?

Latency perfect, Skype stopped spinning and web browsing back to normal.
 
Mweb guy

I really hoped that the problem was sorted out but it seems it is not, 3rd night in a row know, comes 5pm ping back to over 150 ms download speeds down to less then 1.5 Mbps and upload speeds 0.72. what the hell is going on... I have webinars is have to do and for the last 3 nights i can't and I am running out of time... can you please see if you can find out what is wrong?
 
^^ As above, getting 202 ping and download of 1MB on a 4MB line in Centurion (Hennopspark)
 
Hi guys,

Thanks for all the feedback so far.
As a last measure could you also please include a trace route to the site in question.
To those of you who already have provided it thank you.
As soon as I get the required info I will log this matter.

Kind regards,
MWEB Guy
 
Mweb guy, howz about shutting the entire network down and starting it up again? I know it will be hell, but sometimes the simple things in life are the answer.....
 
Here is my traceroute to mweb.co.za

traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.570 ms 1.563 ms 1.527 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 406.326 ms 185.278 ms 182.042 ms
3 41-86-107-18.mweb.co.za (41.86.107.18) 184.045 ms 196.845 ms 200.070 ms
4 vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 290.514 ms
vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 409.136 ms 217.308 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 396.663 ms
tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242) 409.124 ms 391.353 ms
6 tengig0-1-0-0.cpt-up-1.mweb.co.za (197.84.4.34) 242.865 ms 243.882 ms 370.279 ms
7 197-80-4-137.jhb.mweb.co.za (197.80.4.137) 409.456 ms 409.348 ms 409.519 ms
8 vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99) 409.423 ms 409.318 ms 409.606 ms
9 196-28-178-34.adsl.mweb.co.za (196.28.178.34) 409.682 ms 409.530 ms 409.648 ms
10 * * *
 
And here is one to cnn.com

traceroute www.cnn.com
traceroute: Warning: www.cnn.com has multiple addresses; using 157.166.255.19
traceroute to www.cnn.com (157.166.255.19), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 2.076 ms 1.563 ms 1.627 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 403.401 ms 409.005 ms 409.366 ms
3 tengig-0-0-0-104.vic-ipc-1.mweb.co.za (196.22.169.146) 205.087 ms 408.559 ms 409.515 ms
4 vl-92.vic-hscore-2.mweb.co.za (196.22.189.3) 409.683 ms 409.086 ms 409.574 ms
5 tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242) 614.268 ms
tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 614.205 ms
tengig0-7-0-2.12.vic-p-2.mweb.co.za (196.22.169.242) 409.058 ms
6 pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) 409.021 ms 613.822 ms 409.401 ms
7 149.6.98.17 (149.6.98.17) 614.938 ms 408.883 ms 614.385 ms
8 te8-7.mpd02.lon01.atlas.cogentco.com (154.54.36.169) 409.485 ms * 528.136 ms
9 te0-0-0-4.ccr21.lon13.atlas.cogentco.com (154.54.57.110) 614.387 ms 613.992 ms
te0-3-0-5.ccr22.lon13.atlas.cogentco.com (130.117.0.93) 614.449 ms
10 xo.jfk05.atlas.cogentco.com (154.54.11.190) 614.088 ms
te0-5-0-1.ccr22.jfk02.atlas.cogentco.com (154.54.30.134) 614.092 ms
xo.jfk05.atlas.cogentco.com (154.54.11.190) 614.065 ms
11 te0-1-0-4.ccr22.jfk05.atlas.cogentco.com (154.54.3.70) 613.853 ms
207.88.14.185.ptr.us.xo.net (207.88.14.185) 614.022 ms
 
Rouxenator said:
The following files have broken copies on the MWEB cache server - please fix ASAP!

http://nds2.fds-fire.nokia.com/p/d/...4792624/RM-588_51.6.002_000_001_U001.uda.fpsx

http://nds2.fds-fire.nokia.com/fdp/...iRe1317132114725/RM-356_60.0.003_prd.core.C00
Click to expand...
MWEB Guy said:
Hi Rouxenator,

Thank you for the information, this shouldn't be happening. Will investigate and provide feedback soonest.

Kind regards,
MWEB Guy
Click to expand...

I downloaded these files successfully with a Vodacom 3G connect - but I could not download them using MWEB or our IS connection at work.

Why is that? Please explain.
 
Rouxenator said:
I downloaded these files successfully with a Vodacom 3G connect - but I could not download them using MWEB or our IS connection at work.

Why is that? Please explain.
Click to expand...

Hi Rouxenator,

Thank you for the added information, I am following up on this from our side.

Kind regards,
MWEB Guy
 
Thanks, both files seem to have missing bits from about 45% to 55%.
When I download them with a download manager that supports section downloads it is only those bits that it fails to get.
 
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