MWEB Uncapped ADSL Feedback

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MWEB Guy said:
Good morning Nelis, as per our My Broadband inbox correspondance; you advised you have a problem with your DSLAM in your area. I asked you if you have confirmed this with Telkom, to which you have not responded. Please advise if this has been confirmed and what your experience is like this morning.
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It was only my international that was faulty. my local was fine. and my dslam is fine
 
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nelis said:
It was only my international that was faulty. my local was fine. and my dslam is fine
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Hi Nelis,

Please advise if everything is fine on your side as you are saying that international was faulty?

Kind regards,
MWEB Guy
 
my international is fine so far but would still like to know what was wrong!!! And don't come nothing was faulty as it clearly was. I don't care what you do but just find out for me. my exchange is 012 803.

me as the client have the right to bug you until I find out what was wrong.
 
nelis said:
my international is fine so far but would still like to know what was wrong!!! And don't come nothing was faulty as it clearly was. I don't care what you do but just find out for me. my exchange is 012 803.

me as the client have the right to bug you until I find out what was wrong.
Click to expand...

Nelis our network was fine yesterday, no outages to report. If you feel that Telkom was the problem, perhaps you should refer to them.
 
Okay its working for me again...
And i see the fault is closed for gordons bay

Outage Num:11637
Telkom ADSL outage affecting Gordons Bay ( 021 - 856 )
Telkom ADSL services in the following area may be Inaccessible : Gordons Bay ( 021 - 856 )
Start Date:2012-03-05 10:25:41
End Date:2012-03-06 11:22:43
Status:Closed

I can assure you the fault is NOT fixed.

Please reopen the fault and contact telkom and inform them there is still alot of issues for Gordons bay users.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 1154 ms 1176 ms 1142 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 1156 ms 1154 ms 1168 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 1172 ms 1233 ms 1268 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 1510 ms 1282 ms 1183 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 1182 ms 1264 ms 1209 ms cte-core-sw2.vwol.net [196.41.144.35]
7 992 ms 1018 ms 1050 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
rpdblu said:
Okay its working for me again...
And i see the fault is closed for gordons bay

Outage Num:11637
Telkom ADSL outage affecting Gordons Bay ( 021 - 856 )
Telkom ADSL services in the following area may be Inaccessible : Gordons Bay ( 021 - 856 )
Start Date:2012-03-05 10:25:41
End Date:2012-03-06 11:22:43
Status:Closed

I can assure you the fault is NOT fixed.

Please reopen the fault and contact telkom and inform them there is still alot of issues for Gordons bay users.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 1154 ms 1176 ms 1142 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 1156 ms 1154 ms 1168 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 1172 ms 1233 ms 1268 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 1510 ms 1282 ms 1183 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
6 1182 ms 1264 ms 1209 ms cte-core-sw2.vwol.net [196.41.144.35]
7 992 ms 1018 ms 1050 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Hi rpdblu,

Are you still getting these speeds? I will follow up from our side.

Kind regards,
MWEB Guy
 
Hey mweb guy,

Still having issues here is images form ping test and speedtest

This is a 4meg line.


 
rpdblu said:
Hey mweb guy,

Still having issues here is images form ping test and speedtest

This is a 4meg line.


Click to expand...

Hi rpdblu,

I sent you a PM, please can you have a look and keep me posted.

Kind regards,
MWEB Guy
 
My internet is still freaking slow. getting 0.08 on international and on local getting 0.6mb/s. browsing is non existand have to use another account to type this now. btw in jhb area
 
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nelis said:
My internet is still freaking slow. getting 0.08 on international and on local getting 0.6mb/s. browsing is non existand have to use another account to type this now. btw in jhb area
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Hi nelis,

Thank you for the update, I will log this matter for you now with our business department.
I'll ask them to contact you with an update as soon as they have some feedback.

Kind Regards,
MWEB Guy
 
Hi rpdblu,

Thanks for the PM.
Let me look into this for you and I'll get back to you.
 
ok my internet just dropped again. please investigate urgently for me
 
nelis said:
ok my internet just dropped again. please investigate urgently for me
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Hi nelis,

I'll follow up on this for you and request the that the relevant persons contact you.
 
Hi Mweb guy....

I tried to access Facebook and it seems to be down, are you aware of it...?

Kind Regards
 
My internet dropped again during the night. So please check on your side and email me the proof. If you not willing to send me the proof in the next 30min I will be looking for a new isp. I'm not going to sit with this crap any more.
 
TmanSA said:
Hi Mweb guy....

I tried to access Facebook and it seems to be down, are you aware of it...?

Kind Regards
Click to expand...

dns issues on some isp's, you cant access facebook on some, mweb business still online for facebook, cant access it on WA
 
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