MWEB Uncapped ADSL Feedback

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Outage Num:11890
Telkom ADSL outage affecting All Regions : International Browsing and Email
Telkom ADSL services in the following area may be Inaccessible : All Regions : International Browsing and Email
Start Date:2012-03-29 09:52:24
End Date:
Status:Open
 
Hi Everyone

We are currently experiencing an international bandwidth outage and are operating on failover capacity so you will experience slow and potentially intermittent browsing on international sites and other international services will be affected. Our engineers are working urgently to isolate the cause and we will update you on the situation as soon as possible.
 
Errr, failover capacity? International is completely dead, there is no failover capacity.
 
Mwebguy just spews some buzzwords in an attempt to make us happy, while greedily counting our money for a service which is no where near what we pay for, forgetting that some of us have businesses we run which rely on internet.

Not to mention the promises of "someone will contact you" via PM, which never materialize. Great work MWEB!
 
Stewie said:
Mwebguy just spews some buzzwords in an attempt to make us happy, while greedily counting our money for a service which is no where near what we pay for, forgetting that some of us have businesses we run which rely on internet.

Not to mention the promises of "someone will contact you" via PM, which never materialize. Great work MWEB!
Click to expand...

Oh put a sock in it already.
 
Pretoria also crawling here and I need it cause battlefield 3 patch is about to come out. what about our business interenet. we deserve 100% connectivity. not crawling speed. please fix it asap we pay lots of money for our dear internet.
 
Stewie said:
Mwebguy just spews some buzzwords in an attempt to make us happy, while greedily counting our money for a service which is no where near what we pay for, forgetting that some of us have businesses we run which rely on internet.

Not to mention the promises of "someone will contact you" via PM, which never materialize. Great work MWEB!
Click to expand...

Things like this can happen to ANY ISP! Thats why you should have a backup account with a different ISP. Especially if your business depends on the Interwebz...
 
Agreed, put a sock in it.

Tracing route to mweb.co.za [196.2.63.110]
1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.2.1
3 23 ms 23 ms 22 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
4 26 ms 24 ms 22 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
5 25 ms 22 ms 22 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
6 25 ms 25 ms 26 ms 196.28.178.66
7 26 ms 26 ms 25 ms cte-core-sw2.vwol.net [196.41.144.35]
8 25 ms 25 ms 25 ms www.mweb.co.za [196.2.63.110]

Tracing route to bbc.co.uk [212.58.241.131]
1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.2.1
3 24 ms 25 ms 22 ms 41-132-38-1.dsl.mweb.co.za [41.132.38.1]
4 25 ms 23 ms 24 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
5 25 ms 35 ms 23 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
6 * * 211 ms tengige0-3-0-0.12.cpt-up-1.mweb.co.za [196.28.178.113]
7 * * 189 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
8 * * * Request timed out.
9 * 272 ms 294 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
10 * 273 ms 271 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]
11 * 271 ms 272 ms 195.50.90.162
12 * * * Request timed out.
13 272 ms * 376 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 886 ms 843 ms * 132.185.255.130
15 273 ms 272 ms 272 ms 212.58.241.131

My axxess prepaid is fine.
 
Last edited:
Tjoker said:
Things like this can happen to ANY ISP! Thats why you should have a backup account with a different ISP. Especially if your business depends on the Interwebz...
Click to expand...

or you can go with openweb platinum unshaped account .Cost a fortune but it will give you 100% failover between seacom and sat3
 
Hi All, we have identified the problem and we hope to have the problems resolved soon. I will provide you more feedback as soon as it has been fixed.

Thank you very much for your understanding...
 
Stewie said:
Mwebguy just spews some buzzwords in an attempt to make us happy, while greedily counting our money for a service which is no where near what we pay for, forgetting that some of us have businesses we run which rely on internet.
Click to expand...

Yes because a ISP ALWAYS knows the problem the second it happens and its ALWAYS their fault and their main objective is to keep it a secret.

*Rolls Eyes*

By the way sort out your business's IT. If you don't have your own fail over and are counting 100% on the isp then that's just incompetent.
 
MWEB Guy said:
Hi All, we have identified the problem and we hope to have the problems resolved soon. I will provide you more feedback as soon as it has been fixed.

Thank you very much for your understanding...
Click to expand...

Could you expand a bit on this? Seeing that you've identified the problem, what is it? :)
 
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