MWEB Uncapped ADSL Feedback

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FYI ... MWEB Wed 8 Feb Torrents:

Torrents_Spd_08-02-12.jpg


Was a SBS 3D movie to test my LG 3D LED....
 
Is there a problem with my exchange?

Local

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 161 ms 170 ms 174 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.16
3.218]
4 71 ms 115 ms 100 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 126 ms 49 ms 42 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 * 186 ms 144 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 85 ms 34 ms 34 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 173 ms 125 ms 137 ms 196.28.178.66
9 138 ms 71 ms 56 ms cte-core-sw2.vwol.net [196.41.144.35]
10 611 ms 109 ms 177 ms www.mweb.co.za [196.2.63.110]

Trace complete.



International

Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 113 ms 112 ms 165 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 66 ms 67 ms 102 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 288 ms 221 ms 210 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 285 ms 316 ms 313 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 595 ms 329 ms 293 ms 176.67.177.131
8 425 ms 292 ms 258 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 334 ms 367 ms 324 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]

10 361 ms 291 ms 258 ms 195.50.90.162
11 * * * Request timed out.
12 351 ms 411 ms 192 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 * 381 ms 337 ms 132.185.255.148
14 288 ms 308 ms 239 ms bbc-vip113.telhc.bbc.co.uk [212.58.244.68]

Trace complete.
 
Jacques_mybb said:
Is there a problem with my exchange?


International

Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 113 ms 112 ms 165 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 66 ms 67 ms 102 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 288 ms 221 ms 210 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 285 ms 316 ms 313 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 595 ms 329 ms 293 ms 176.67.177.131
8 425 ms 292 ms 258 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 334 ms 367 ms 324 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]

10 361 ms 291 ms 258 ms 195.50.90.162
11 * * * Request timed out.
12 351 ms 411 ms 192 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 * 381 ms 337 ms 132.185.255.148
14 288 ms 308 ms 239 ms bbc-vip113.telhc.bbc.co.uk [212.58.244.68]

Trace complete.
Click to expand...



Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.2.1
2 9 ms 9 ms 9 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.
1]
3 11 ms 10 ms 12 ms 196.38.73.121
4 11 ms 12 ms 10 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 12 ms 12 ms 13 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

6 196 ms 196 ms 195 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
7 192 ms 192 ms 191 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 * * * Request timed out.
9 * * * Request timed out.
10 195 ms 195 ms 194 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 198 ms 196 ms 195 ms 132.185.255.148
12 191 ms 191 ms 194 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.

definitely an issue somewhere there
 
Good evening

I hope someone is able to assist me. I've been an mweb subscriber for quite a long time and have never had an issue with the uncapped service provided. The last week has been incredibly bad. My latency is extremely high and my mweb account is basically dead and un-usable. Due to the nature of my work I have had no time to report the issue. Please can somebody assist me.

I only download between 10-20gb of data a month and game on the account. All the info is below for reference. Thanks in advance

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms
2 699 ms 677 ms 691 ms 41-132-10-1.dsl.mweb.co.za [41.132.10.1]
3 752 ms 786 ms 798 ms 197-80-4-94.jhb.mweb.co.za [197.80.4.94]
4 782 ms 774 ms 794 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 943 ms 948 ms 961 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 939 ms 918 ms 905 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 917 ms 951 ms 959 ms 176.67.177.131
8 954 ms 960 ms 950 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 1019 ms 1059 ms 978 ms ae-14-51.car3.London1.Level3.net [4.69.139.68]
10 929 ms 938 ms 961 ms 195.50.90.162
11 * * * Request timed out.
12 * * * Request timed out.
13 962 ms 952 ms 955 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 929 ms 927 ms 938 ms 132.185.255.165
15 965 ms 961 ms 907 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.
 
Just started using my 1Meg trial account and I'm getting 384 speeds :mad:
 
Jacques_mybb said:
Is there a problem with my exchange?

Local

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 161 ms 170 ms 174 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.16
3.218]
4 71 ms 115 ms 100 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 126 ms 49 ms 42 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 * 186 ms 144 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 85 ms 34 ms 34 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 173 ms 125 ms 137 ms 196.28.178.66
9 138 ms 71 ms 56 ms cte-core-sw2.vwol.net [196.41.144.35]
10 611 ms 109 ms 177 ms www.mweb.co.za [196.2.63.110]

Trace complete.



International

Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 113 ms 112 ms 165 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 66 ms 67 ms 102 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 288 ms 221 ms 210 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 285 ms 316 ms 313 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 595 ms 329 ms 293 ms 176.67.177.131
8 425 ms 292 ms 258 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 334 ms 367 ms 324 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]

10 361 ms 291 ms 258 ms 195.50.90.162
11 * * * Request timed out.
12 351 ms 411 ms 192 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 * 381 ms 337 ms 132.185.255.148
14 288 ms 308 ms 239 ms bbc-vip113.telhc.bbc.co.uk [212.58.244.68]

Trace complete.
Click to expand...

Hi Jacques_mybb

I would say confirming with Telkom to see if this is exchange related.
 
StigerSchutze said:
Good evening

I hope someone is able to assist me. I've been an mweb subscriber for quite a long time and have never had an issue with the uncapped service provided. The last week has been incredibly bad. My latency is extremely high and my mweb account is basically dead and un-usable. Due to the nature of my work I have had no time to report the issue. Please can somebody assist me.

I only download between 10-20gb of data a month and game on the account. All the info is below for reference. Thanks in advance

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms
2 699 ms 677 ms 691 ms 41-132-10-1.dsl.mweb.co.za [41.132.10.1]
3 752 ms 786 ms 798 ms 197-80-4-94.jhb.mweb.co.za [197.80.4.94]
4 782 ms 774 ms 794 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 943 ms 948 ms 961 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 939 ms 918 ms 905 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 917 ms 951 ms 959 ms 176.67.177.131
8 954 ms 960 ms 950 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 1019 ms 1059 ms 978 ms ae-14-51.car3.London1.Level3.net [4.69.139.68]
10 929 ms 938 ms 961 ms 195.50.90.162
11 * * * Request timed out.
12 * * * Request timed out.
13 962 ms 952 ms 955 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 929 ms 927 ms 938 ms 132.185.255.165
15 965 ms 961 ms 907 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.
Click to expand...

Hi StigerSchutze

I would like to look into this from our side. Please PM me the MWEB account details and I will keep you posted.
 
MWEB Guy said:
Hi schumi

Please let me know if you are still unable to access this site? Is this the only site you can't access?
Click to expand...

Seems to have just fixed itself, should have posted earlier:) . will check tomorrow during the day
 
Bar_Rat said:
Anyone else just get a complete net drop?
Click to expand...

Yeah, I got one at 23:07 - On OpenWeb tho - but having the same problems as most of the mweb 1mb issues.

For fun I logged a fault with telkom after running a speed test (which took like 15 minutes to run):
Download Speed: 32 kbps (4 KB/sec transfer rate)
Upload Speed: 265 kbps (33.1 KB/sec transfer rate)
Latency: 18 ms
 
Trying to take part in the Guild Wars 2 Beta Stress Test last night and I was unable to connect to the Guild Wars 2 servers while using our Mweb 4MB Uncapped account. I switched over to a free unshaped 1GB capped Afrihost account and connected immediately.

Furthermore http traffic has been having some serious DNS problems and torrents have been downloading extremely slowly. Mweb is having some issues, if possible please look into the Guild Wars 2 issue, I'll try find the port numbers used if needed as I don't know them currently.
 
MarzAttakz said:
Trying to take part in the Guild Wars 2 Beta Stress Test last night and I was unable to connect to the Guild Wars 2 servers while using our Mweb 4MB Uncapped account. I switched over to a free unshaped 1GB capped Afrihost account and connected immediately.

Furthermore http traffic has been having some serious DNS problems and torrents have been downloading extremely slowly. Mweb is having some issues, if possible please look into the Guild Wars 2 issue, I'll try find the port numbers used if needed as I don't know them currently.
Click to expand...

Had no trouble connecting to the Guild Wars 2 stress test last night, at least no more trouble than most people had in the first half-hour of it going live.

As for DNS problems; just use Google's DNS. I noticed that as well: websites frequently failing to connect to server on MWEB's DNS.

Guild Wars 2 (logging in or playing), however, isn't a problem. Unless you have the same problems as the folk in Durban, in which case I'm pretty sure it's not just Guild Wars 2 that you'd be having problems with :)
 
MarzAttakz said:
Trying to take part in the Guild Wars 2 Beta Stress Test last night and I was unable to connect to the Guild Wars 2 servers while using our Mweb 4MB Uncapped account. I switched over to a free unshaped 1GB capped Afrihost account and connected immediately.

Furthermore http traffic has been having some serious DNS problems and torrents have been downloading extremely slowly. Mweb is having some issues, if possible please look into the Guild Wars 2 issue, I'll try find the port numbers used if needed as I don't know them currently.
Click to expand...

Hi MarzAttakz

Please could you test it again later when you can and let me know if you still having problems.
I'll then look into it from my side for you.

Thanks.
 
MWEB Guy said:
Please could you test it again later when you can and let me know if you still having problems.
I'll then look into it from my side for you.
Click to expand...

@MWEB Guy: Unfortunately the GW2 Beta events are scheduled for specific dates. I'll be sure to shout up if I have issues on the next one. I'll keep an eye on http and p2p during the day.

@Lycanthrope: I kept getting the 7:1000:XX:XXX disconnected from server error, likely due to DNS, what issues did the guys in Durbs have? It resolved itself when I switched over to Afrihost, have you got google DNS set in your router or only on your machine?
 
MarzAttakz said:
@Lycanthrope: I kept getting the 7:1000:XX:XXX disconnected from server error, likely due to DNS, what issues did the guys in Durbs have? It resolved itself when I switched over to Afrihost, have you got google DNS set in your router or only on your machine?
Click to expand...

The folk in Durbs seem to be having latency issues and packetloss, at least from what I've read further back in this thread.

I have Google DNS set up in my router (8.8.8.8 / 8.8.4.4). It's a fraction slower than the default MWEB DNS server, but at least it's reliable.

I didn't get that error at all in Guild Wars 2 last night, so you may be right: could be DNS.
 
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