MWEB Uncapped ADSL Feedback

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Its weird really my downloads are like 240KB/s but my videos are just crawling at 360P, anybody else experiencing this?
 
Thanks mwebguy always there when I need ya. Im actually surprised you still have my info
 
DreamKing said:
what's going on? very very slow since Monday!!!!! :mad:
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Hummercellc said:
Everything has been slow on Mweb since Monday this week....
Click to expand...

Hi DreamKing and Hummercellc

Is browsing, gaming, downloading all slow for you? What speeds are you getting when downloading? What pings are you getting when gaming?

HapticSimian said:
Yup...

Youtube's been an exercise in frustration for almost 2 weeks.
Click to expand...

HapticSimian - is it only Youtube that is slow on your side?
 
I'm also really slow today :/. Browsing and http seem fine, but youtube is slow as anything, steam takes forever to connect and torrents are crawling at 0.1kb :(
 
Slow browsing and the infamous packet loss ingame ...... what is going on with the network Mweb Guy? It's clear something is up judging by the amount of complaints.
 
Torrents for me are dead - 40-60KB, but HTTP downloads are fine, as is streaming video and sound.
Seems Mweb are heavily shaping
 
zambussi said:
Torrents for me are dead - 40-60KB, but HTTP downloads are fine, as is streaming video and sound.
Seems Mweb are heavily shaping
Click to expand...

Hi Zabussi

Send me your MWEB details so that I can have a look into it for you.
 
william riker said:
my http speeds are bad...90kb/s on a 4mb account....
everything has been fine until this morning..

any issues with that ?
Click to expand...

Hi William riker

I have reauthed your account, allow 30 minutes for this to complete then restart your router to test.
If the speeds do not improve then provide me with a trace route to a local and international site.
 
MWEB Guy said:
HapticSimian - is it only Youtube that is slow on your side?
Click to expand...

You'll see from my usage history that I don't go out of my way to download the internets but yes, from what I do regularly on the web it seems it's only really Youtube that doesn't want to play along. Actually streaming overall doesn't seem great - I'm also unable to stream HD from Metacafe but frankly I'm unsure whether I should be able to?

The odd well-seeded torrent seems OK-ish and HTTP downloads with multiple connections come down at a solid 400+ kB/s. But Youtube, as I mentioned in my PM to you, is unusable at 720p. 480p often needs several page refreshes & even if a vid starts out playing alright by 2 or 3 minutes in it's buffer for 30s play for 20s. It's a right pain.
 
william riker said:
my http speeds are bad...90kb/s on a 4mb account....
everything has been fine until this morning..

any issues with that ?
Click to expand...

MWEB Guy said:
Hi William riker

I have reauthed your account, allow 30 minutes for this to complete then restart your router to test.
If the speeds do not improve then provide me with a trace route to a local and international site.
Click to expand...

Hi, i sent you a pm.
 
HapticSimian said:
You'll see from my usage history that I don't go out of my way to download the internets but yes, from what I do regularly on the web it seems it's only really Youtube that doesn't want to play along. Actually streaming overall doesn't seem great - I'm also unable to stream HD from Metacafe but frankly I'm unsure whether I should be able to?

The odd well-seeded torrent seems OK-ish and HTTP downloads with multiple connections come down at a solid 400+ kB/s. But Youtube, as I mentioned in my PM to you, is unusable at 720p. 480p often needs several page refreshes & even if a vid starts out playing alright by 2 or 3 minutes in it's buffer for 30s play for 20s. It's a right pain.
Click to expand...

Thank you for the added information.
 
azex said:
browsing, hamachi, steam and torrents all been real ****ty or non existant for 2 weeks now.
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Hi azex

I'm a bit concerned about Hamachi as I've seen this mentioned by one or 2 other customers recently. This is quite a difficult one for us to replicate though as there are several different options as to how Hamachi can be setup and you need multiple parties to really test it properly.

Would it be possible for you to give us a more detailed run down of how you use Hamachi and the symptoms you experience.

Also if you could possibly take a Wireshark capture of your traffic while using it and then arrange with MWEB Guy to get the capture file through to us for our engineers to examine that would be of huge benefit in terms of trying to isolate the problem.
 
Another issue to report, MWEB Guy...

For the past few days I've been experiencing at least one failure on DNS lookup on all international sites. As I'm typing this I can load local pages without a problem but anything international has Chrome throwing a tantrum: "The server at *** can't be found because the DNS look-up failed. DNS is the network service that translates a website's name to its Internet address. etc. etc."

A router reboot solves the issue... until it invariably happens again. Some tracerts:

Code: 
C:\Users\***> tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ROUTERUSB [192.168.1.1]
  2     7 ms     7 ms     7 ms  41.133.82.1
  3     8 ms     8 ms     8 ms  197.80.4.70
  4     9 ms     8 ms     8 ms  196.22.189.3
  5    32 ms    35 ms    31 ms  196.22.169.242
  6    33 ms    30 ms    30 ms  197.84.4.34
  7    34 ms    31 ms    30 ms  196.28.178.115
  8    30 ms    29 ms    29 ms  196.28.178.70
  9    29 ms    29 ms    29 ms  196.41.133.166
 10    30 ms    29 ms    29 ms  41.86.110.200

Code: 
C:\Users\***> tracert www.cnn.com
Unable to resolve target system name www.cnn.com.

*edit*

And all's well after a reboot again. :confused:
 
Last edited:
HapticSimian said:
Another issue to report, MWEB Guy...

For the past few days I've been experiencing at least one failure on DNS lookup on all international sites. As I'm typing this I can load local pages without a problem but anything international has Chrome throwing a tantrum: "The server at *** can't be found because the DNS look-up failed. DNS is the network service that translates a website's name to its Internet address. etc. etc."

A router reboot solves the issue... until it invariably happens again. Some tracerts:

Code: 
C:\Users\***> tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ROUTERUSB [192.168.1.1]
  2     7 ms     7 ms     7 ms  41.133.82.1
  3     8 ms     8 ms     8 ms  197.80.4.70
  4     9 ms     8 ms     8 ms  196.22.189.3
  5    32 ms    35 ms    31 ms  196.22.169.242
  6    33 ms    30 ms    30 ms  197.84.4.34
  7    34 ms    31 ms    30 ms  196.28.178.115
  8    30 ms    29 ms    29 ms  196.28.178.70
  9    29 ms    29 ms    29 ms  196.41.133.166
 10    30 ms    29 ms    29 ms  41.86.110.200

Code: 
C:\Users\***> tracert www.cnn.com
Unable to resolve target system name www.cnn.com.

*edit*

And all's well after a reboot again. :confused:
Click to expand...

Hi HapticSimian

You mentioned this is the error you are getting in Chrome, are you getting the same with another browser? Can you test that for me and let me know.
 
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