MWEB Uncapped ADSL Feedback

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MWEB Guy said:
Hi Pr⊕phet

I could not find any issues with your MWEB account.

How close are you to these 2 outage areas: Inaccessible - Garankuwa ( 012 - 700, 703 ) - DSLAM & Hennopspark ( 012 - 653 ) - DSLAM

http://goo.gl/282K
Click to expand...

Noted. If it's not better after those are fixed, I'll let you know.

Thank you :)
 
MWEB Guy said:
Hi Zealous

I have tested and I am downloading P2P without any trouble.
I also have no reported issues relating to steam.
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Zealous said:
Yes I understand that YOU don't have any problems. Something is wrong with the way they are shaping my account. Whenever the shaping is active during the day, P2P and Steam are non existent. Then at night when the shaping is less, it comes back again. This has been going on for the past two weeks. Is there nothing you can do about it?
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MWEB Guy said:
I can safely say that we do not shape individual accounts. The shaping is the same across the board.
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Zealous said:
Hi Mweb Guy.

Steam not working and also P2P wont go. Not even making any connections with P2P. This was better on Monday but today it is like it was the whole of last week.

Please do something about this.

Thanks
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Hi Zealous

I will reiterate, we do not shape individual accounts and there is no problem with our overall shaping.

Please also see a previous post by Will: http://goo.gl/OhHDT
 
MWEB Guy said:
Hi Zealous

I have tested and I am downloading P2P without any trouble.
I also have no reported issues relating to steam.
Click to expand...

Zealous said:
Yes I understand that YOU don't have any problems. Something is wrong with the way they are shaping my account. Whenever the shaping is active during the day, P2P and Steam are non existent. Then at night when the shaping is less, it comes back again. This has been going on for the past two weeks. Is there nothing you can do about it?
Click to expand...

MWEB Guy said:
I can safely say that we do not shape individual accounts. The shaping is the same across the board.
Click to expand...

Pr⊕phet said:
Noted. If it's not better after those are fixed, I'll let you know.

Thank you :)
Click to expand...

Hi Pr⊕phet

Latest update on our Network notice board: http://goo.gl/282K
 
MWEB Guy, maybe as a general rule in the uncapped FAQ or terms of service you guys should add that P2P software such as torrent client / application will effect services such as Steam. I know this as I have some knowledge on how p2p works with all the connections etc they make to the services required for torrents to work. Most average Joe's would not understand the whole concept.

Once your P2P app such as Vuze or uTorrent is open, even if you have no files seeding or downloading, you become part of the peer network, the open connections are basically created. This will at times prevent Steam from even logging in. The minute you exit the application completely (not just to task bar), as in out of memory and quit it, Steam will connect. If you manage to connect with a P2P app running, your ping will jump around all the time, and that type of latency is horrible. On the odd occasion you can play even when downloading a file via P2P, but it will be nowhere near the ping you should get.

Its simple, want good latency in game, close all other network / internet based applications....
 
Well after weeks of struggling I finally managed to solve my Youtube, Steam, Hamachi and browsing issues all in one go!!

I got an account with another provider.
 
24/05/2012 SEACOM Network Maintenance - 01:00am for approximately 6 hours
26/05/2012 SAT3 Network Maintenance - 01:00am for approximately 7 hours
30/05/2012 Google Network Maintenance - 05:00am for approximately 6 hours
 
Youtube is EXTREMELY slow today. Takes about 10min to steam 1min of 360p content

Have to refresh multiple times to get to stream any faster than that.
 
Last edited:
Same problem here, on a 4mb line and my http downloads are around 10kb/s
Yet browsing and speedtests are fine.

The download starts as normal and after 10 seconds it slows to a crawl, however when i downloaded ati drivers it went at full speed, was probably cached then.
 
I am having big problems with my line today. 4Mbit uncapped. Can hardly get on gmail. Some local sites work fine. Most sites and downloads don't even load or start
 
linkinpark said:
Same problem here, on a 4mb line and my http downloads are around 10kb/s
Yet browsing and speedtests are fine.

The download starts as normal and after 10 seconds it slows to a crawl, however when i downloaded ati drivers it went at full speed, was probably cached then.
Click to expand...

Tim182 said:
I am having big problems with my line today. 4Mbit uncapped. Can hardly get on gmail. Some local sites work fine. Most sites and downloads don't even load or start
Click to expand...

Can you provide me with a trace to a local and international site.
 
MWEB Guy said:
Can you provide me with a trace to a local and international site.
Click to expand...

Same here. ADSL is basically down. 4mb uncapped. Moreleta Park - Pretoria. It connect but I takes around 5minutes to load a website. Can't do anything and its been like this all day. Seems like its affecting a lot of people
 
FrEaKo said:
Same here. ADSL is basically down. 4mb uncapped. Moreleta Park - Pretoria. It connect but I takes around 5minutes to load a website. Can't do anything and its been like this all day. Seems like its affecting a lot of people
Click to expand...

Send me your MWEB details so I can investigate.
 
oliverwww said:
Get use to is :(

Mine was down for 3 months as well

Had to get my friends dad who is GM at MWEB to call Telkom out :P
Click to expand...

I have updated your line fault and asked for you to be contacted with an update.
 
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