Hi,
In response to the above questions regarding shaping and acceptable usage, here is MWEB's offical stance ...
Q: Will there be shaping of bandwidth?
Yes, shaping in the form of protocol prioritisation will be employed for those products mainly aimed at consumers, while those specifically aimed at businesses will not be shaped in any way (meaning all traffic will have equal preference).
The protocol prioritisation is used to maintain a premium experience for our customers when using the most popular applications and services under peak network load conditions (times). This will also ensure the impact of abusive or malicious traffic will be negligible for the majority of users.
Should customers wish to use applications and services (protocols) which are not prioritised, MWEB advises that such activities be performed/ scheduled at off-peak times to provide reasonable performance.
Business packages will be unshaped (no priority will be given to certain protocols and activities) and unthrottled. On consumer accounts there will be shaping – that is, priority will be given to some traffic if there is a danger of isolated behaviour or abuse affecting the overall user experience. MWEB will prioritise what most of our user base engages in, including browsing and email, as opposed to peer-to-peer activity. We encourage power users to schedule their activities during off-peak times, which is a good practical way of balancing usage of the network across the day.
Q: What constitutes abuse, according to MWEB?
Where the activities of any one user have a detrimental impact on the user-base as a whole.
