MWEB Uncapped ADSL - Official Q & A

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Hi,

Q: What constitutes abuse, according to MWEB?

Where the activities of any one user have a detrimental impact on the user-base as a whole.

That is still very vague.
Your terms and conditions effectively bar any form of downloading, what is the point of uncapped then.

Enough beating around the bush .. what I want to know is ... if I download at full 4Mb line speed FTP + Torrents, every day, after hours (22.00 - 06.00) ... would that be considered abuse?
 
R219 sounds great but just look at the restrictions in the T&C. Specifically 5.6/5.7/5.9/5.10

edit: also no mention of contention ratios.

You mention tha we should schedule downloads into offpeak times yet your own T&C say there will be no automated downloads.

IMO, the points you've raised from their TOS, can be found in every single ISP's TOS.
 
MWEB said:
Q: What constitutes abuse, according to MWEB?

Where the activities of any one user have a detrimental impact on the user-base as a
I am currently on 30Gb account with another ISP. If I switch over to Mweb:
1. If I download 50Gb per month will that constitute as abuse?
2. Is abuse a fix Gb amount per month?
3. or if I continuously download my full line speed line between off peak hours and not during business hours will that or won't it be seen as abuse?
4. Will this be a standard SAIX shaped account or do I have to go through some other filtering or abuse throttling if I exceed x Gb?
 
Enough beating around the bush .. what I want to know is ... if I download at full 4Mb line speed FTP + Torrents, every day, after hours (22.00 - 06.00) ... would that be considered abuse?

It is indeed far too vague. Once your contention passes 1:1 on any link in the network then visiting a webpage has a "detrimental impact on the user-base as a whole".
 
I suspect it's because they were doing a bit of "Undercover Marketing" on Facebook

That seems likely, but now that everyone knows it's them on Facebook doing the marketing and stuff, surely they could have sent from a 'legit' email address :)
 
Enough beating around the bush .. what I want to know is ... if I download at full 4Mb line speed FTP + Torrents, every day, after hours (22.00 - 06.00) ... would that be considered abuse?

If that wasn't considered abuse what else could you possibly do that would be? :)
 
which is the cheapest call line option to take from telkom if i want this offer, i don't have a fixed line as yet :(
 
MWEB, seeing as this thread is going to get quite long could you possibly add some of the more common questions to your OP?
 
Will the mweb package stay at 4mbs even though the line is syncing up at 8mb/s?
Hi armitage,

Yes answered in more detail above, but I'll just add, as soon as 8Mbps is widely avaliable, MWEB will provide a seperate 8Mbps offering.

Are you able to sign up for a month to month package?

Yes, all consumer/Soho products (Connect as we call them) are provided on a month-to-month basis with no lock in ... give it a try, all it will cost you is 1 month's charges.

Youre answer regarding abuse is unfortunately unquantifiable. We as users are not able to see if our actions impact the whole user-base. Therefore can you quantify acceptable usage limits?
Unfortunately acceptable usage is somewhat subjective in nature. There is no finitely specified limits defining what becomes unacceptable usage.

Uncapped broadband is a shared service, thus the needs/requirements/experience of the many is given priority over the few whose activities are negatively impacting on the majority. So it basically comes down to ... if what you're doing *IS* negatively impacting the majority, we will ask you to refrain or advise you of trying to do it another way. Should one persist we may have to insist.

This is in line with global norms in the service provider industry.

MWB.
 
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So downloading from share file sites such as Hotfile, Rapidshare and MegaUpload will that be shaped or normal HTTP?? Basically I can use about 70gig a month on that alone... (on a 512 line)
 
At what speed will torrents be throttled on a 4mb line? 400Kb/s - 300Kb/s - 80Kb/s? Or will it only be throttled during peak hours? Surely there must be a magic number of what constitues abuse? over 100Gb?
 
Enough beating around the bush .. what I want to know is ... if I download at full 4Mb line speed FTP + Torrents, every day, after hours (22.00 - 06.00) ... would that be considered abuse?
I doubt whether you would get an outright yes or no to this question from them, but this would definitely not be abuse because internet traffic dips after hours which means you wont affect other users = not abuse. Sending 1000000 spam emails in 10 minutes while only consuming 10mb traffic, that would be abuse. Read it right.
 
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