MWEB Uncapped ADSL - Official Q & A

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As one of the lucky 1000, my e-mail said if I had a 4Mbps line I could upgrade their 512 service for 299. Perhaps that only applies to the lucky?

AFAIK the lucky 1000 purely get a R299 discount on the first months subscription - i.e. you would pay R300 for the first month not the normal R599 - thereafter the normal R599 applies.
 
How about Skype? Is Skype considered P2P? (It technically is P2P). Or do you give it the highest priority? I am in the process of canceling with SAINET, Skype calls sound terrible over their uncapped account but it sounds great on Afrihost.
 
@MWEB

You really seem to be avoiding this question but here goes..

Alot of people want a solid number for what abuse is. Is it 100gigs, 200gigs, 300gigs, or is it something else.

I was very keen on this account but due to the spins and the half speech im getting worried.. I dont want a Uncapped that isnt really uncapped..

Plus i would like to know how will mweb be monitoring my account usage, will it be in the form of traffic or will you peer into the information to see whats being transfered

i've got a strange feeling MWEB will not give us a direct answer to this question...

its easy:

1. is it abuse as per the user stated above
2. Am i still ok if i download full speeds through the night, and end up with 400-500gb a month?
3. What if i only use 20GB one month, but 700GB the next?

when and what is abuse

realistically, everyone is going to rape their line, for maybe the 1st 3 months, but after that... things should calm down?

If i download 24/7/30 at 300kbps.... is that considered abuse?

Please explain this



Does this mean no torrents or any other downloads.

MWEB, why aren't you answering these questions?

even a "I don't have acurate answers at this time, but ill get back to you by xxxx." would be sufficient,

but don't just plain out ignore/avoid these questions.
 
So when will the price be dropping? R899 for 4mb uncapped is still a lot by world standard. 8mb for R350 is decent but still nothing to shout about in intl terms.

The price was around R3000.

R3000 down to R899 is a huge drop. I'm sure it will drop further in 2 years, but for now i think we should be happy.
 
MWEB Uncapped

I signed up and online immediately so much for 24th March Billing is pro-rata this Month and then 1st of April normal payment. Service both friendly and prompt. Line speed downloading from RS at 40+ kb/s
 
NICE Acceptable USE Policy Wording for their ADSL Service - Extremely Important (Extracted from their Website)

5.4 Unless you are subscribed to a business package, you may not use the ADSL Services for anything other than your own personal use. The ADSL Service is intended for periodic, active use of email, newsgroups, file transfers, internet chat, games and browsing the World Wide Web.

5.5 Unless you subscribe to a business packages and you are permitted in terms of such business package, you may not resell the ADSL Services, receive any charge or benefit for the use of the ADSL Services or provide Internet access or any other feature of the ADSL Services to any third party or in any other way exploit the ADSL Service for any commercial purposes. For example, you cannot provide Internet access to others through a dial up, ADSL or other connection, host shell accounts over the Internet, provide e-mail or news services, or send a news feed. The ADSL Services are consumer products designed for personal access to and use of the Internet. For example, the ADSL Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server (including game servers) in connection with the ADSL Services. You may not provide network services to others via the ADSL Services.


5.5 Unless you subscribe to a business packages and you are permitted in terms of such business package, you may not resell the ADSL Services, receive any charge or benefit for the use of the ADSL Services or provide Internet access or any other feature of the ADSL Services to any third party or in any other way exploit the ADSL Service for any commercial purposes. For example, you cannot provide Internet access to others through a dial up, ADSL or other connection, host shell accounts over the Internet, provide e-mail or news services, or send a news feed. The ADSL Services are consumer products designed for personal access to and use of the Internet. For example, the ADSL Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server (including game servers) in connection with the ADSL Services. You may not provide network services to others via the ADSL Services. In addition, you are prohibited from running servers for mail, http, ftp, irc and multi-user interactive forums. You may not share your ADSL Services.

5.6 You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the ADSL Services,


5.6 You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the ADSL Services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the ADSL Services in an abusive manner in connection with any unlimited packages, options or promotions.

5.7 We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of the ADSL Service. You must comply with any bandwidth, data storage and other limitations we may impose, in our sole discretion.


5.7 We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of the ADSL Service. You must comply with any bandwidth, data storage and other limitations we may impose, in our sole discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our sole discretion.

5.8 We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service.

5.9 We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation,


5.8 We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service.


5.9 We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage.
 
I'm currently downloading about 110-120gb per month on my current 512kbps uncapped, will 8 times this be considered abuse? :D
 
AFAIK the lucky 1000 purely get a R299 discount on the first months subscription - i.e. you would pay R300 for the first month not the normal R599 - thereafter the normal R599 applies.

That's how I also understood it.

Email:
You're one of the lucky 1000 FTW SA fans who've qualified for a month of Uncapped ADSL from MWEB in April. It's valued at R299 for the 512k service, but if you have a 4Mb line, we'll give you the R299 discount! Someone from our team will be contacting you in the next week to give you all the info.

Enjoy your new limitless Internet and thank you, one again, for joining our movement to free the web.

The MWEB Connect Team
 
I signed up and online immediately so much for 24th March Billing is pro-rata this Month and then 1st of April normal payment. Service both friendly and prompt. Line speed downloading from RS at 40+ kb/s

maybe you the 1st few clients only - like to monitor this in 30 days time :)
 
If you get a closer package there is not instelation costs, then when the line is in get self install dsl also no instelation costs

thats good news i didnt know you could install a dsl line yourself:) awesome:)
 
MWEB Uncapped
I signed up and online immediately so much for 24th March Billing is pro-rata this Month and then 1st of April normal payment. Service both friendly and prompt. Line speed downloading from RS at 40+ kb/s

Did you sing up via their call center? or how?
 
MWEB, why aren't you answering these questions?

even a "I don't have acurate answers at this time, but ill get back to you by xxxx." would be sufficient,

but don't just plain out ignore/avoid these questions.
They not exactly gonna say 'yes use torrents'. Because then it will seem like they supporting piracy in some way. They will also not give you a specific value that you can download. It all depends on network usage. If there are 100 people then 1000GB per person would be fine. But if it's 1000 people then 100GB might be fine. They can't come out and say a specific value because then thousands of people sign up and that value would drop.

I agree uncapped and abuse shouldn't be used in the same sentence but we just have to deal with it.
 
budget issues prevent me from getting the uncapped version for now (I am getting 4mb, but purely becuase of the speed I need for doing my online work). I was hoping you would have a decent size cap, are you going to increase it from max 3 gig to something better? Compared to other ISP's buying extra gigs from you are excessive as well. If you can supply uncapped for R540 I am sure you can increase the caps on the other products?
 
Enough beating around the bush .. what I want to know is ... if I download at full 4Mb line speed FTP + Torrents, every day, after hours (22.00 - 06.00) ... would that be considered abuse?
Hi bmchunu,

Again, I cannot provide a guarenteed no.

Depending on the priority traffic load on the network at the time, the shaping may not allow one to get full line speed, however it is highly probable that there will be excess network capacity to use during the times you mentioned.

Following on, it is also highly probable that high-capacity downloads during these off-peak periods will have no negative impact on the user base (priority traffic) as a whole, so there shouldn't be any issue.

MWB.
 
What's the difference between uncapped and uncapped all inclusive? Does the latter include line rental?

I don't mind shaping during office hours, it makes sense, but by how much will it be shaped? Slowed down so much that nothing comes through, or that you still get ok speeds during office hours?
 
So this service is month to month. No chance of doing a good ol once off purchase to try it out instead of having to sign papers etc
 
@Scot.cowley

I never said anything about Piracy. I could redownload all my game patches and that will hit somewhere in the 200gig mark.. (Yes lots of games so little time) and then ill have abused the uncapped for that month. Its a simple question that could be answered but it wont because it will hurt the fact of this new product
 
What's the difference between uncapped and uncapped all inclusive? Does the latter include line rental?

I don't mind shaping during office hours, it makes sense, but by how much will it be shaped? Slowed down so much that nothing comes through, or that you still get ok speeds during office hours?

Yes that includes the ADSL line rental, not the analog telephone one though. (Its +-R120 i think)
 
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