MWEB - you owe me 298MB data.

[Drifter]

I don't understand what the fight is for 298MB - that is next to nothing. Am I missing something?

It is if my mail account is only a 1 GB cap. Thats not the point, their error cost me data.

 

[MWEBHelp]

Hi Drifter, thank you for taking the time to bring this to our attention.

The query has been escalated to the relevant consultants manager and we will deal with him via our internal processes.

We would like to apologise for the feedback that has been provided to you and the frustration you may have endured.

There is something that could have been done, whereby only the new mails would be downloaded.

The consultant should have recommended that you log onto Zimbra and enabled the option to "Allow only mail from now to be downloaded".

Kind regards

 

[Johnatan56]

Hi Drifter, thank you for taking the time to bring this to our attention.

The query has been escalated to the relevant consultants manager and we will deal with him via our internal processes.

We would like to apologise for the feedback that has been provided to you and the frustration you may have endured.

There is something that could have been done, whereby only the new mails would be downloaded.

The consultant should have recommended that you log onto Zimbra and enabled the option to "Allow only mail from now to be downloaded".

Kind regards

But are you crediting him the data.

 

[mr_norris]

It is if my mail account is only a 1 GB cap. Thats not the point, their error cost me data.

Aah I see now

 

[Drifter]

Hi Drifter, thank you for taking the time to bring this to our attention.

The query has been escalated to the relevant consultants manager and we will deal with him via our internal processes.

We would like to apologise for the feedback that has been provided to you and the frustration you may have endured.

There is something that could have been done, whereby only the new mails would be downloaded.

The consultant should have recommended that you log onto Zimbra and enabled the option to "Allow only mail from now to be downloaded".

Kind regards

News to me. I got told by help desk that I must manually move the old mails to a folder, as well as in this thread.

 

[Venomous]

@MWEBHelp,

that is still useless info.
how about calling or SMSing client before such a move. Else such a move is certainly a douch move.

Also it is mweb's fault that he/she needed to use that data.

 

[MWEBHelp]

Hi Drifter

To credit you with 298MB data would be an insult, I have therefore arranged for a month’s subs(R438.00) to be credited to your account.

Please accept our apology for any inconvenienced caused.

Kind Regards

 

[Foxhound5366]

Hi Drifter

To credit you with 298MB data would be an insult, I have therefore arranged for a month’s subs(R438.00) to be credited to your account.

Please accept our apology for any inconvenienced caused.

Kind Regards

Wow. Now THAT is compensation, well done. Mind paying for a month's subs for me too, coz I got traumatised by this whole incident?

 

[Drifter]

Hi Drifter

To credit you with 298MB data would be an insult, I have therefore arranged for a month’s subs(R438.00) to be credited to your account.

Please accept our apology for any inconvenienced caused.

Kind Regards

Ok, wow. Thanks. Was not expecting that.

 

[blowdart18]

#MWEBPAYBACKTHEDATA

 

[Johnatan56]

Hi Drifter

To credit you with 298MB data would be an insult, I have therefore arranged for a month’s subs(R438.00) to be credited to your account.

Please accept our apology for any inconvenienced caused.

Kind Regards

/clap
nice save

 

[chewiesw]

nice one MWEBHelp

 

[Dylan_G]

Hi Drifter

To credit you with 298MB data would be an insult, I have therefore arranged for a month’s subs(R438.00) to be credited to your account.

Please accept our apology for any inconvenienced caused.

Kind Regards

+1 point to the Mweb rep

 

[Icemanbrfc]

Nice one Mweb rep.