my disgust with openweb....

Well i can also say i have been with openweb for over 3 years now and have had a few problems but they are always resolved within a 3 hour period max, have never been ripepd off have never had a problem with their services nor their website. When i have had a problem i contact the support guys and all is sorted. The longest i have had to wait to get an account active is 10mins and that's via an email to support. I have gotten quicker activations from credit card signups!

I have actually had more problems with other isp's like mweb, axxess, webafrica and cybersmart. I deal with 20 different service companies in the isp business daily and openweb are by far the quickest when i have had a problem.

This is my own personnel experience this will vary from user to user but i am just adding my 2cents worth. I could tell you stories all day about other ISP's but thats for another time and place.
 
Garyvdh said:
How so? Just because I have never had a problem with them?
When I have problems I follow the right channels and contact the proper people. I get my problems resolved quickly and with a minimum of fuss. The same is true of my dealings with Telkom and any other ISP. The one thing I do not do is throw my toys out of the cot and start posting crass and angry threads on a message board. That only makes you look really stupid when the CEO comes back to apologise and offer you one month free. It kinda highlights how you over-reacted in the first place.

I foster a good relationship with the providers I use. I get to know people. I remember their names. You should try it some time. :rolleyes:
Click to expand...

I have to agree, I fully understand ones frustration but there are ways to go about getting things resolved.
Maybe it is an age thing, not insulting the OP but I think with ages, comes the ability to resolve issues in a correct manner.

Also, I would be thankful the CEO is taking the time to reply on this forum.
That to me shows he cares.
 
but they are always resolved within a 3 hour period max
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I will honestly kill a few kittens if I have to wait 3 hours for an issue to be resolved.

Do yourself a favour and get a prepaid GB form WebAfrica, 10 minutes max and your online. THAT is service!
 
MyWorld said:
I will honestly kill a few kittens if I have to wait 3 hours for an issue to be resolved.

Do yourself a favour and get a prepaid GB form WebAfrica, 10 minutes max and your online. THAT is service!
Click to expand...

I am sure 10 minutes, for a first time sign up you just need to fax through your ID to verification purposes, which they don't tell you before hand, once you signed up, they will ask you for this before they activate for you, make sure you have a copy machine and fax machine at home, pal! ;)

I am just being technical here.
 
cyberarmy said:
I am sure 10 minutes, for a first time sign up you just need to fax through your ID to verification purposes, which they don't tell you before hand, once you signed up, they will ask you for this before they activate for you, make sure you have a copy machine and fax machine at home, pal! ;)

I am just being technical here.
Click to expand...

Rofl, with Openweb prepaid, it is instant.
 
Webafrica is far from instant!!!! Neither is Axxess!!! With openweb and Credit card its instant always for me. Via Keoma or support its quick it just depends on how quickly i need the account but as per usual its no more than 3 hours and i dont have to submit any paper work and no contracts. Dude i have had less of a hard time with telkom call center than i have had with webafrica! I still get billing emails wheni am not even on the system anymore!!!!
 
so you stuck with choosing one of the lesser evils when going for an isp :rolleyes:
 
I am VERY sympathetic to the fact that some ISPs are of necessity small operations in order to minimise costs and maintain a tight ship. This is not their fault, but Telkom's fault for throttling their income and continuing on with its monopolistic practices. Reducing overheads goes a LONG way in keeping costs down, so some of these ISPs are literally home run jobbies. If you want to blame anyone... Blame Telkom for undercutting the ISPs by running their own ISP and competing in both the wholesale and retail markets.

This is exactly what the competition commission was trying to address before ICASA betrayed everybody and pulled the rug out.
 
Keoma has Gary's account on the special "do not piss off this guy" list :P
 
Gary, if their overheads are smaller and they basicly offer their accounts at the same price as other isps, whats the point? My account issues would sometimes take days to be resolved. I challenge mr beep to post his financial statements(pref audited) on this thread. Then you will see the true picture.
 
Everyone experiences a different level of service from OW, the key here is the fact that there is no consistancy! Some people only complain or experience an issue once in a blue moon and for them the service is ok. Others, myself included, experienced problems on a daily basis with break fix or feedback almost severely delayed or non existant.

If I had to hear one more time to switch of my router for 10 mins and try again, I would have commited murder! I used to be a big supporter of OW, but their customer service and service delivery is diabolical and there's NO policies or procedures that they adhere to, making the experience varied.

I have moved on and have never been happier!
 
SPY said:
Everyone experiences a different level of service...
Click to expand...

That is a fact of life with any company. Our company also tries very hard to please everyone, but we still get angry calls from customers... and sometimes it is our fault, and sometimes it is a third party fault. We are human, people make mistakes... it is fact of life. People just need to take a chill pill and not take it so personally. Statistically speaking, there is good chance today that somebody else's mistake will inconvenience you in some way.

If you want it done better, do it yourself.
 
guess who's back again.

so.... last night we had a powerfailure and about 30 min after that is was switched on again.. and guess what ?? again NO international connection. been trying to phone openweb since this morning to check what is going on on my account, and their phones are switched off... even tells you "the subscriber you are trying to phone is switch off atm. pls try again later" ;/

Keoma is you gonna read this... now you wonder why people are disliking your company.. i've had support staff taken down my number cause the one guy told me there is a problem with my account and he'll have to check on it and will let me know. even had me email a speedtest to him. never heard from him again.. now my international is down ... AGAIN after a powerfailure.. dude.. you seriously need to give your company an overhaul. mebbe start from scratch, i wont even mention the reasons. you can browse for them all over the forum about what people have been saying about the horrible service of your company. you better do something or openweb is not going to last long.
 
Relax Cowboy. It is not just OpenWeb. Both SAIX and IS have very poor international at the moment. You should check out some of the other threads in this forum first before you go getting all upset.
 
semiIS is fubar with some things, verizon is bettter however.
 
relax cowboy ?? this happens after we have a powerdip or a failure of if the router resets. then our international is screwed up. not just been this week.
 
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