My Xbox 360 broke :(

Hey enigma243, how much is the difference? And what do you mean by a day with your current HDD? Do you have to hand it back?
 
lord_spaceman said:
Hey enigma243, how much is the difference? And what do you mean by a day with your current HDD? Do you have to hand it back?
Click to expand...

I'm actually not 100% on the difference in price - frankly, I don't care. My Edgars account is clean for the first time in its existance, so I'll just pop the balance on there.

If I swap for an Elite, I'll have to give EVERYTHING back in its original packaging, 'cause the Elite is black instead of white, and it has a 120GB HDD... I don't wanna lose my saved games, so I'd love to be able to transfer that somehow...
 
Hmm. Now I'm wondering if I shouldn't just phone MI Digital first before I decide to just rock up at the CNA in the Pavilion and demand a new console (using my reference number of course)?

I'm worried they might give me the "don't have stock" story.
 
lord_spaceman said:
Hmm. Now I'm wondering if I shouldn't just phone MI Digital first before I decide to just rock up at the CNA in the Pavilion and demand a new console (using my reference number of course)?

I'm worried they might give me the "don't have stock" story.
Click to expand...

That's what I got - at 3 seperate CNA's... In their defense, MI Digital also confirmed that many retailers are waiting for stock.

I'd strongly advise you to arrange it through MI Digital - they can contact your retailer, administer the order on their behalf, and make sure that a new unit goes to your store of choice specifically for you.

The guys at the retailers are, more often than not, completely clueless as to the process that should be followed... Save yourself the headache & chat to MI as well - it can't do any harm.
 
robinalex1 said:
I have got the 3 red lights on four occasions. Thing is, I bought my Xbox in Germany on the day after the European release. I phoned MI and said that they could do a swap out but because I bought the console outside of SA I would have to pay a R684 levy/handling fee. Also, I live in Cape Town so the cost of shipping my console to Bedfordview (where they are based) would be for my account. So this procedure is getting pretty expensive. Anyone had a similar incident or who can advise?
Just fyi I asked the consultant if I could pay the difference for an Elite and she said no.
Click to expand...


I got my Xbox on release date in the UK. I moved back to SA and console broke 1 month after warranty. I left it and got a PS3. Was then saved with the 3 year warranty. Spoke to lovely lady called Kathy at MI Digital and they could only replace my UK console with UK stock. So had to wait till they got them from UK. They replaced it with no problem. All I did was send mine and got courier to pick up at MI Digital. Was well worth paying courier to get my 360 back.

Haven't really touched my PS3 since.
 
surreytj said:
I got my Xbox on release date in the UK. I moved back to SA and console broke 1 month after warranty. I left it and got a PS3. Was then saved with the 3 year warranty. Spoke to lovely lady called Kathy at MI Digital and they could only replace my UK console with UK stock. So had to wait till they got them from UK. They replaced it with no problem. All I did was send mine and got courier to pick up at MI Digital. Was well worth paying courier to get my 360 back.

Haven't really touched my PS3 since.
Click to expand...

Thanks. Did MI Digital charge you the handling fee of R684-00 ?
 
Nope didn't charge me anything. Don't know if its a new thing or maybe bec its a UK console that I didn't pay.
 
Guys do you have a name for a person at MI Digital I can speak to?

I called them yesterday (011 997 5000) and the dude said I wont be able to pay the diff and upgrade to the elite... weird, cos I've heard of a few people doing this

Got my ref# from MS a few days ago already..

The way I see it, rather just pay the extra for the elite or get the arcade/units with HDMi than get the units that are currently offered on the Pro bundle..cos they're probably gonna die anyway, right??
 
If you play your cards right you can get an HDMI unit for an RRoD. My supplier (Game) was out of stock, so they gave me a refund for the console instead, so I just went and found myself a new one.
 
OK... story is resolved. Other than the week I spent without my beloved '****', it was a completely painless affair.

MI Digital had an purrty black (10/2007 production) Elite sent to CNA Clearwater for me. I didn't have my original receipt, but I had bought my Pro on my Edgars account, and I still had ALL the original packaging with CNA's price sticker on it. While I jogged back to the car, Kobie at CNA pulled up my original transaction on my account, reprinted my receipt, and invoiced out the Elite on my account - not too bad for R900.00!! :D

Chat to Francis @ MI Digital - he's jacked-up and had me sorted out from their side within 5 minutes on the phone. Failing that, or perhaps rather, talk to Rubina (also at MI), as Francis asked that I speak to her concerning any furhter queries.

Guys saying you can't swap out and pay the difference are simply misinformed about the warranty-process... you don't need to do anything funny to get it done!

BIG UPS to MI Digital & Kobie at CNA Clearwater!!!

EDIT - MI Digital Tel: +27 (0)11-723-1800 off www.midigital.co.za
 
Last edited:
Thanks very much dude! Will give Francis a call tomorrow!

Seems like there's way too many misinformed people out there!!

Was getting tired of the ignorance that I had to endure with this whole process, well at least now I know that someone's got it done for sure and I won't stop pestering them 'til I get my elite!!

Thanks Again!!
 
Also went down last week. Bought it last December, so just over a year.

Called MI who are very helpful.

But they are hitting me with a R680 handling fee.
 
If I exchange my console for an Arcade (as opposed to another Pro), do they refund the difference? (R3699 - the price of an arcade = the money they give me) ?

That was I can have an HDMI console and simply slap on my 20GB hdd from my RRoDd Pro.
 
What you could tryIs ask them to just swap out the critical bits, like the console, brick and controller of an arcade for your pro.

I was going to try that at game, but they just gave me a full refund and sent me to buy the replacement elsewhere.
 
I have been thinking about this a bit now and I'm actually getting hectically pissed off. Great that they will swap out the defective console. But charging me R700 to honour their warranty? That is not on. Handeling fee my arse.

Think I'll give them a call again tomorrow and ask for an explanation. And then? Well my legalwise is fully paid up. My be an excercise in futility but I'm sick of just rolling over and taking all this crap.
 
Okay. Just an update. I went to CNA this afternoon and they gave me the "no stock" story. They said stock could take ages and they'll phone me when it arrives. I left and phoned MI Digital. Spoke to Rubina (awesome like enigma243 said) and she said she'll organise one to arrive in 2 weeks time. She'll also raise it as an emergency swapout. Apparently new stock of Xbox 360's arrive on Monday at MI Digital.

CNA gave me k@k and said I need to hand EVERYTHING back. I clarified with MI that only the unit itself needs to go back.

Now I wait...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X