[Nelspruit] REALLY bad Data access

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wheunis

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Vodacom3G, not sure if you still remember the details of it all, but I'd be happy to find it again (somewhere on this forum) and link.

Anyway...
Since the week of 5 May, when the SAIX node had apparently had a problem, and the power failure a week later, the GPRS and 3G/HPSDPA access here in Nelspruit has been nothing but dismal.

The local guys dropped me off that antenna and I've been experimenting this way and that with it.
Same problem as always. Except, now its worse. FAR worse. I thought i must be doing something wrong with the antenna and tonight decided to work without it for a bit again.

BAD IDEA.
Firstly, my original problem (stops receiving data after x time period) is now at about 1-5 minute intervals.
The only way to circumvent this, with Gingg's app, is to switch to GPRS if on 3G and to 3G if on GPRS. Every 1-5 mins...

Secondly... if the connection does in fact disconnect entirely, or i need to start the connection fresh, it is IMPOSSIBLE to connect when on 3G (Error 619). The ONLY way to start a connection is in GPRS-only mode, and then switching to 3G once connected.


So i thought, "Wow, the antenna is really helping".
Plugged it back in again.

Not.
So.
Much.

Signal quality and power is now not even reaching half of what it was before all this screwing up pre-May-incidents.
With or without antenna, this problem has now reached critical point.
Down to the point where even meager website browsing has become a pain in the ass. :mad:

I really don't feel like calling the local guys, not now, not tomorrow. Mainly because I am beyond "cheesed"-off. Likely i will end up biting someone's face off and chiseling "azzhole" into their kneecaps using an assortment of blunt instruments. :sick:


Please, V3G, i BEG of you...
If some guy wants to come sleep on my couch for a night and see this for himself... be my guest.
 
wheunis said:
Vodacom3G, not sure if you still remember the details of it all, but I'd be happy to find it again (somewhere on this forum) and link.

Anyway...
Since the week of 5 May, when the SAIX node had apparently had a problem, and the power failure a week later, the GPRS and 3G/HPSDPA access here in Nelspruit has been nothing but dismal.

The local guys dropped me off that antenna and I've been experimenting this way and that with it.
Same problem as always. Except, now its worse. FAR worse. I thought i must be doing something wrong with the antenna and tonight decided to work without it for a bit again.

BAD IDEA.
Firstly, my original problem (stops receiving data after x time period) is now at about 1-5 minute intervals.
The only way to circumvent this, with Gingg's app, is to switch to GPRS if on 3G and to 3G if on GPRS. Every 1-5 mins...

Secondly... if the connection does in fact disconnect entirely, or i need to start the connection fresh, it is IMPOSSIBLE to connect when on 3G (Error 619). The ONLY way to start a connection is in GPRS-only mode, and then switching to 3G once connected.


So i thought, "Wow, the antenna is really helping".
Plugged it back in again.

Not.
So.
Much.

Signal quality and power is now not even reaching half of what it was before all this screwing up pre-May-incidents.
With or without antenna, this problem has now reached critical point.
Down to the point where even meager website browsing has become a pain in the ass. :mad:

I really don't feel like calling the local guys, not now, not tomorrow. Mainly because I am beyond "cheesed"-off. Likely i will end up biting someone's face off and chiseling "azzhole" into their kneecaps using an assortment of blunt instruments. :sick:


Please, V3G, i BEG of you...
If some guy wants to come sleep on my couch for a night and see this for himself... be my guest.
Click to expand...

OK, but then I'm not sure what to do if you don't want to talk to the local guys?
 
vodacom3g said:
OK, but then I'm not sure what to do if you don't want to talk to the local guys?
Click to expand...

I'm just not up for explaining it all to them.
And I don't know how to say this...

Paraphrased reply from one of the local guys (first time i talked to them) when i said that it also influences online gameplay as well as my work:

"Yeah, but we don't care about online games. That's really your problem. Vodacom doesn't care for problems with games, and wont do anything to try solve the problems you have when playing them."

I'm sure you can imagine why I'm not in the mood to explain the problem and where the knee-chopping would start.


Yes, it influences my gaming time a LOT and probably the one place where the problem is easier to spot.
Main part of my problem is my work though.
I work from home to a specific "freelance" website. The way that they log your hours is with a program that connects online and stays connected submitting periodic "screenshots" of you working...

I don't get paid when that data doesnt go through immediately. There is no "oops i got disconnected and will submit my data later".
:(
 
wheunis said:
I'm just not up for explaining it all to them.
And I don't know how to say this...

Paraphrased reply from one of the local guys (first time i talked to them) when i said that it also influences online gameplay as well as my work:

"Yeah, but we don't care about online games. That's really your problem. Vodacom doesn't care for problems with games, and wont do anything to try solve the problems you have when playing them."

I'm sure you can imagine why I'm not in the mood to explain the problem and where the knee-chopping would start.


Yes, it influences my gaming time a LOT and probably the one place where the problem is easier to spot.
Main part of my problem is my work though.
I work from home to a specific "freelance" website. The way that they log your hours is with a program that connects online and stays connected submitting periodic "screenshots" of you working...

I don't get paid when that data doesnt go through immediately. There is no "oops i got disconnected and will submit my data later".
:(
Click to expand...

OK, but I still don't know what you want me to do?
 
Is there nothing more qualified techs can take a look at logs, do some remote tests, whatever?

If the local guys have to check this out, thats fine. First one to give me lip gets it cut off though.
 
vodacom3g said:
OK, let me sort something out.
Click to expand...
I don't care for games either, but 3G in Nelspruit, especially Steiltes has been UTS over the last few weeks... I experience the same problems as wheunis...
Edit: Had to reconnect now to submit this post...
 
OK, we've got a whole hit-team on this. They're busy doing traces and what not all, so lets see what they come up with.

They've seen the problem, it's just now to identify the cause and fix it. To properly identify the real causes, the traces are needed.
 
vodacom3g said:
OK, we've got a whole hit-team on this. They're busy doing traces and what not all, so lets see what they come up with.

They've seen the problem, it's just now to identify the cause and fix it. To properly identify the real causes, the traces are needed.
Click to expand...

We owe you... BIG TIME!!
 
V3G, struggling to stay connected for longer than 5 minutes at a time in the Riverside area...
 
EXTREMELY IMPORTANT

Capture this time and date.
25 May 2009, 17:20.

Seriously, if the guys want logs of the problem over here... check the logs 20 mins either side of that time.

Cant maintain connection for longer than 10 seconds.


EDIT: rephrase... the connection goes RX: 0 every 10 seconds for about 6-10 seconds.
 
Last edited:
I've used a PPD MTN sim on and off - Not even VC Edge is worth anything....
 
wheunis said:
V3G, any progress on this matter?

It really is getting worse every day at the moment. :(
Click to expand...

PLEASE V3G.
Regardless of the tower, connection seldom lasts longer than 5 minutes, but by some fluke it lasted for almost 8 hours overnight. CellID (at the moment) 55736. My colleague in the next office came close to crushing his E220 just now - tryng to send a 1.1Mb e-mail he succeeded on the 4th attempt.
 
Antonf said:
PLEASE V3G.
Regardless of the tower, connection seldom lasts longer than 5 minutes, but by some fluke it lasted for almost 8 hours overnight. CellID (at the moment) 55736. My colleague in the next office came close to crushing his E220 just now - tryng to send a 1.1Mb e-mail he succeeded on the 4th attempt.
Click to expand...

Hi,

I spoke to the exec in charge yesterday and I understood they found the problem. Cleary not. Let me speak to them.
 
vodacom3g said:
Hi,

I spoke to the exec in charge yesterday and I understood they found the problem. Cleary not. Let me speak to them.
Click to expand...

THANX! The other Cellid is 55880 or 55008, Can't remember now, but it's in the Steiltes area
 
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