NeoConnect Lite - Vista Blue Screen

[JohnnyBravo]

Hi Guys

Anybody else having this issue? I have Vista 32bit and got the latest drivers from the Neotel website. My system randomly blue screens and according to the WinDbg (Microsoft Debug) tool after investigating the memory dump file, it points to a file called "umpusbvista.sys" that is causing the problem.

This file is part of the drivers for the Lite device.

I have phoned Neotel numerous times - only ending up wasting time playing around with my IE security settings. My IE IS NOT THE PROBLEM, NEOTEL. The drivers clearly are.

My machine has been re-imaged to factory standard, so it is not related to operating system issues.

I have checked for conflicts on the USB ports, but cannot find any issues there.

Any help is highly appreciated. After every BLUE SCREEN, one has to hard reset the computer.

 

[NetSpike]

What is the error code?

 

[JohnnyBravo]

Seems I have a solved the problem. The driver for the USB to Serial cable was for some reason causing my Windows to bluescreen during dialup sessions.

I managed to get an updated Vista driver from the Texas Instuments web site as the USB to Serial TUSB3410 device is a Texas Instuments device.

The driver I got from the TI web site is a newer Vista version.
Hope this helps anybody else having a similar issue.

 

[Neotel]

Good to see the problem is solved.

I had you scheduled for a phone call today but that is now not necessary.

 

[JohnnyBravo]

Thanks dude.