NeoGo from Neotel.

[Neotel]

Prepaid

The neogo product seems interesting... Any chance there will be a prepaid offering in the very near future? that R80 per GB is very atractive.

# The non device financed option, whereby the datacard is purchased upfront, for R1,499.00 (incl. VAT), for a 24 month period:

* The service fee is then billed month-to-month at R239.00pm.
* Cancellation of the service requires a 30 day written notice, with no cancellation fees.

@ gdiza
*retires to a corner*
*folds knees to chest*
*rocks backwards & forwards*

I think it will be fine... we sell the NeoGo and all the rest of our services as a best effort service. So there are plenty of things that influence the speeds.. Distance from tower, location surroundings ie lots of buildings, trees. Anyway it will be interesting to see what CTN delivers. I have seen an article published of tests already done, can't remember what area/region these were done in though. Will let Gdiza know when we post one off

 

[hj2k_x]

Got a lot of mates also interested in taking up this option...Does look interesting indeed.

 

[Gekco]

Any news on when the test week will start?

 

[Fanus1]

Somebody should kick Neotel in the nads... I'm going Telkom this weekend.

You here that Neotel? 1 Week to sort all your $hit out or you will not see my money for about another year or so

 

[medicnick83]

1st September 2009;

I've heard nothing from Neotel regarding me getting device, I was told I'd get it for testing, but nothing further.

 

[skippydox]

1st September 2009;

I've heard nothing from Neotel regarding me getting device, I was told I'd get it for testing, but nothing further.

Thats a pity...
Anyone already using the device around midrand area??

 

[demon angel]

1st September 2009;

I've heard nothing from Neotel regarding me getting device, I was told I'd get it for testing, but nothing further.

Sorry to hear that.
Was wondering why this thread is so quiet.

 

[hj2k_x]

Sucks

 

[Gekco]

@Neotel

Neotel - Get the man his device so he can start testing.
This is not reflecting well on you.

 

[hj2k_x]

Neotel - Get the man his device so he can start testing.
This is not reflecting well on you.

Indeed. Yet again.

 

[medicnick83]

I'm not going to chase after these guys.

It was asked for (by users) and I asked - they said 'yes' and I told them that I'll post honestly and if they don't like that, that's their problem because if I think it's 'kark' I'm going to say that, which I think might've not gone down well.

Either way, whatever... Can't say I didn't try.

 

[Gekco]

@Neotel

Neotel ??????
What is your response Neotel ?

 

[BobJones]

What a bunch of sniveling ungrateful twats! The rep posted on the weekend that he was going to notify when the device shipped.

If you were paying for this yourself, you'd be seeing the device in 5-7 days.
Be grateful they are even considering letting you test it out. They are carrying all the risk here.

Arb reviewer with zilch credentials, running unspecified tests to keep some geekboys happy. This isn't even vaguely representative of the general market out there. Reputation risk is already loaded against Neotel - and they really don't need to do this.

At the very least be professional about it. Start bitching once they have patently failed to live up to what they say, not when they are still well within promised service levels.

Give them a fair shake - and remember to consider the experience of the "average joe" user of this product. I'd guess that there aren't a hell of a lot of "average" users posting in these forums.

 

[hj2k_x]

What a bunch of sniveling ungrateful twats! The rep posted on the weekend that he was going to notify when the device shipped.

If you were paying for this yourself, you'd be seeing the device in 5-7 days.
Be grateful they are even considering letting you test it out. They are carrying all the risk here.

Arb reviewer with zilch credentials, running unspecified tests to keep some geekboys happy. This isn't even vaguely representative of the general market out there. Reputation risk is already loaded against Neotel - and they really don't need to do this.

At the very least be professional about it. Start bitching once they have patently failed to live up to what they say, not when they are still well within promised service levels.

Give them a fair shake - and remember to consider the experience of the "average joe" user of this product. I'd guess that there aren't a hell of a lot of "average" users posting in these forums.

And how is your Neotel experience thus far?

 

[BobJones]

Two days of system down, got application in at 1100 on day 3, picked up device at 1500, connected and surfing within 10min. Waiting for first bill.
Yours?

 

[Gekco]

If you were paying for this yourself, you'd be seeing the device in 5-7 days.
Be grateful they are even considering letting you test it out. They are carrying all the risk here.

Arb reviewer with zilch credentials, running unspecified tests to keep some geekboys happy. This isn't even vaguely representative of the general market out there. Reputation risk is already loaded against Neotel - and they really don't need to do this.

All the risk and all the benefits.
Why is the "Reputation risk is already loaded against Neotel"?

 

[acidrain]

What I can't understand is they are more concerned about pushing out more products but less concerned about expanding coverage

 

[BobJones]

All the risk and all the benefits.
Why is the "Reputation risk is already loaded against Neotel"?

Because with 'traditional' media they will know what to expect in an evaluation, be it in a lifestyle or technical publication.
A reviewer will evaluate the product with his audience in mind, and that is a defined and measured audience that can be categorized by the reviewer.

But in this instance they are likely dealing with a predisposed 'disgruntled' customer with an ax to grind. Added to that, the reviewer represents a distinct minority niche market, a niche market that doesn't really fit the demographic their product is designed for anyway. A niche market that are not really going to become paying customers on the basis of the review either.
So why bother - no of the other telecoms companies do.

 

[medicnick83]

But in this instance they are likely dealing with a predisposed 'disgruntled' customer with an ax to grind. Added to that, the reviewer represents a distinct minority niche market, a niche market that doesn't really fit the demographic their product is designed for anyway. A niche market that are not really going to become paying customers on the basis of the review either.
So why bother - no of the other telecoms companies do.

But the above does not reflect on me - granted I've been very pissed at Neotel but I've posted threads with blow by blow information - if they were stupid etc, I said that, if they helped, I said that, if they sorted me out, I said that, if they were friendly, I said that, if they were not, I said that... I've always been very honest with my dealings with Neotel.

They should respect that.

 

[Gekco]

Because with 'traditional' media they will know what to expect in an evaluation, be it in a lifestyle or technical publication.
A reviewer will evaluate the product with his audience in mind, and that is a defined and measured audience that can be categorized by the reviewer.

But in this instance they are likely dealing with a predisposed 'disgruntled' customer with an ax to grind. Added to that, the reviewer represents a distinct minority niche market, a niche market that doesn't really fit the demographic their product is designed for anyway. A niche market that are not really going to become paying customers on the basis of the review either.
So why bother - no of the other telecoms companies do.

Traditional media has problems of it's own.
In many cases the reviewers for 'traditional' media are treated to lavish functions/dinners as well as free products etc.
This 'predisposes' traditional media to give a favorable reviews of products.

The shift for consumers has started a long time ago to checking ACTUAL user experience in forums such as these.
When I look for a product/service related to broadband etc. these forums are my best indicator of what the REAL user experience is.
I do not bother with traditional media.

I know of a number of people who are seriously considering Neotel NeoGo.
However without a review by a 'non traditional media' member I will not recommend the service/product to anyone.
I have been bitten that way before.

Then I am not certain what Axe you have to grind with gdiza?
How can you condemn a review before it has even been written?
gdiza has clearly stated that he will praise what is good and criticize what is bad regarding his experience with the product.
Thus an unbiased report on the product/service.