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Neotel addresses network issues
- Thread starter rpm
- Start date
TimTDP
Expert Member
I don't have coverage, so I don't have a problem!
tjunyat
Senior Member
How the hell are Neotel fibre links getting congested?
The fibre they're laying is most likely a minimum 48 core fibre, pushing multiple gigabits if not terabits.
Are they not lighting enough fibre? Surely this should be very _very_ easy to fix?
Why are they not adequately lighting enough fibre everywhere and planning for growth, even if their initial utilization on the line is minimal?
Come on Neotel, where's your planning? This is very poor from a company that was supposed to deliver big things.
The fibre they're laying is most likely a minimum 48 core fibre, pushing multiple gigabits if not terabits.
Are they not lighting enough fibre? Surely this should be very _very_ easy to fix?
Why are they not adequately lighting enough fibre everywhere and planning for growth, even if their initial utilization on the line is minimal?
Come on Neotel, where's your planning? This is very poor from a company that was supposed to deliver big things.
pkid
Expert Member
I really, really hope that they don't become the next Sentech!
The_Unbeliever
Honorary Master
LIES, and more horse shyte !!
They said by end of April, performance and disconnect issues would be resolved but I think no one even there understands what it means to optimise!! i.e. make it better not friggern worse you bloody numskulls !!
Cancellation will be done in person at your head office tomorrow, I'm just not taking the risk of dealing with the most incompetent and useless call centre in the planet.
They said by end of April, performance and disconnect issues would be resolved but I think no one even there understands what it means to optimise!! i.e. make it better not friggern worse you bloody numskulls !!
Cancellation will be done in person at your head office tomorrow, I'm just not taking the risk of dealing with the most incompetent and useless call centre in the planet.
gregmcc
Honorary Master
- my DSL's working fine 
OhGats
Senior Member
I wonder how they define "only a small portion of their customers". I am watching the whole Neotel saga with interest for when Sentech goes bleh on me, unfortunately Neotel is just not cutting it. However, Kudos to them for having a rep on the forum who is helping out with some of the problems.
For some reason I am feeling better and better about going the telscum route instead of getting Notel.
It is horrible - I mean they don't even seem up to par with iBurst. So much for their SNO ambitions. If they have so much trouble rolling out CDMA I don't want to bet money on them getting any advanced services right ( fixed-line, FTTC/FTTH or any of those things we should soon start to think about).
It is horrible - I mean they don't even seem up to par with iBurst. So much for their SNO ambitions. If they have so much trouble rolling out CDMA I don't want to bet money on them getting any advanced services right ( fixed-line, FTTC/FTTH or any of those things we should soon start to think about).
Tinuva
The Magician
Neotel's wireless network is definitely at a disadvantage. However their fiber backbone doesn't seem to have any problems at all.
As you can see there the network looks fine, though I'd like more ranges to test. From international the traces looks good too.
Too bad they currently only offer wireless solutions to the consumer market, from someone with access to other solutions I can say their backbone thus far is not bad at all with competitive prices. However one would like to see how this will turn out in the future as well.
As you can see there the network looks fine, though I'd like more ranges to test. From international the traces looks good too.
Too bad they currently only offer wireless solutions to the consumer market, from someone with access to other solutions I can say their backbone thus far is not bad at all with competitive prices. However one would like to see how this will turn out in the future as well.
Clearly Neotel are moving at their own pace.It would seem that growth is not in the cards in the near future for them.It will take forever to get national coverage.If you were hoping to sign up with them in the near future and you are based outside the Metros I think you better rethink your hopes.
Netguy
Senior Member
If they follow Sentech the Treasury may be not play a role, unless our new President2B pulls some strings.
plenty
Well-Known Member
I believe when they say 'congestion' they are referring to the wireless portion of the link... this is why they mention tower upgrades... ie. adding more antenna to oversubscribed towers, tweaks and adjustments.
As I understand it - there are limitations on the amount of data and number of subscribers 1 antenna can handle... any more and service levels degrade drastically.
Maybe a little more transparency with regards information on the problems being experienced and ETA to a fix.
that would be the case, to many on on point would degrade it, but surely they should have done something to prevent this?
DaVirus
Active Member
Its been 2 weeks since I have complained and I have not heard a word from Neotel. 
Do they guarentee any Service Levels?
I am considering to move back to Telkom and I do not want to be stuck with paying off their crappy equipment.
At the very least my physical line is still intact and a reconnection is only a phone call away, would hate myself if I had to make that call..
Do they guarentee any Service Levels?
I am considering to move back to Telkom and I do not want to be stuck with paying off their crappy equipment.
At the very least my physical line is still intact and a reconnection is only a phone call away, would hate myself if I had to make that call..
SteveO
Expert Member
i might be goin out on a limb here, working for one of the leading mobile network providers in the world, i have heard some things.....
From my side and what i hear from the guys around me it seems that Neotel has simply not implemented their network correctly as well as perhaps not getting the right support from the telecoms company/vendor that they employed to set up their systems (...am sure its a chinese company....cheap cheap cheap)
Anyway its just goin to take time.Like any new network there will be teething problems, its just wether or not those problems are being fixed by experianced neotel optimizers or their chinese vendor counterparts.....
all in all i hope that Neotel can get its act together and sort all of these issues out.The services they are offering at those prices are sure to attract more subscribers once their coverage expands.
From my side and what i hear from the guys around me it seems that Neotel has simply not implemented their network correctly as well as perhaps not getting the right support from the telecoms company/vendor that they employed to set up their systems (...am sure its a chinese company....cheap cheap cheap)
Anyway its just goin to take time.Like any new network there will be teething problems, its just wether or not those problems are being fixed by experianced neotel optimizers or their chinese vendor counterparts.....
all in all i hope that Neotel can get its act together and sort all of these issues out.The services they are offering at those prices are sure to attract more subscribers once their coverage expands.