Neotel at it again...

<it can only get worse>
Wait till you see next month's surprise!
</it can only get worse>

I remember when companies gave you gifts and refunds and the like when they borked things up.
I miss those days.

Customer CARE is a lie.
 
People, just take action...

Show them that YOU'RE in charge of your money, and you'll just create extra work for them if they're that crooked / incompetent / blatant / stupid.

Go to the bank (yes, a schlep) and reverse the DO, then you cancel/stop the DO altogether. (some banking sites can do this also)
Then you let NeoFail know that you've stopped the DO, and they can just send you the invoice each month, and if you're happy with it you'll pay via EFT.

That way you're swinging it around so that
1. they can't crook you anymore
2. They now have to go through extra schlep for your hard-earned $

Personally, I've decided NEVER to sign a debit order for ANYTHING ever again.
 
Neotel rep contacted me and said that he signed off on the documents himself, and that I def will be getting my money back.

So here I am exercising patience.
 
Amazing.
They have countless excuses around why their infrastructure cant handle the load and signal degradation etc. etc.

Q:What could possibly be the reason for billing issues??
A:Only one thing - downright ineptitude.

@gdiza: cancel that contract pronto, this is not going to sort itself out. Its not 'teething' problems, its that they simply cannot do the work - do you think that they had to set up their own billing system from scratch? Doubt it - there are countless solutions available to do that job.
Neotel simply cannot operate the technology that they have chosen to do that job... how much faith does that give you that they can get anything right, much less revolutionise the telecoms space in S.A.

FAIL-O-TEL: the only thing you do not fail at... is failing.
 
20th July 2009!

My money has still not been paid by Neotel!

I'm sending the Neotel rep a e-mail. :mad:
 
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They can't even respond on a simple enquiry now you expect them to resolve billing problems.....i willl stick to old faithfull HELKOM...
 
Well, spoke to Loyiso, he said he'd call me back in 5 minutes, I'm still waiting, this was 2 hours ago.

He said the Neotel rep sorted it all out personally - he can't believe the money hasn't been paid yet.

I'm going to call Loyiso again shortly.
 
Dude.. you're too patient...

Go into the bank, reverse the DO and cancel the contract....
 
ToxicBunny said:
Dude.. you're too patient...

Go into the bank, reverse the DO and cancel the contract....
Click to expand...

Yes, I will do that next time, the point here is to show you how Neotel messes up and how they go about fixing it / dealing with the problem.

I called Loyiso at 11:52, he tells me, he had to do everything AGAIN because apparently "AJ" (Our Neotel rep) messed something up (his words, not mine!)

Since they bank with Nedbank, it'll take a day or 2.

So... now I wait AGAIN! :mad:

Guys, if this ever happens to you, do the following, take your accounts into the bank (they will ask) and show them that Neotel are supposed to take XXX off, but instead, they took XXXX off. They must reverse the transaction completely and then you call Neotel and tell them to take the "RIGHT" amount off once they've fixed their F-ups!

If they do it again, you do it again, till they get it right.

Next time, I won't even bother with doing all this again, I'll just reverse the transaction.

But the nice thing with this is, I am keeping a 'log' (if you will) of all the issues I'm having, so push comes to shove, I want to cancel my account, I have all the proof of their incompeteance.
 
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If and when I sign up, I will insist to pay by EFT. There is no way I will sign a debit order. Would prefer pre-paid anyways.
 
I received a call and a e-mail from "Annalene Robertson" who forwarded me proof of payment for R1400 ±

So the money should be in tomorrow sometime.

Bout time this issue was sorted out!
 
A bunch of stoopid people that works for Neotel.

gdiza, I wish I had your patience with poor service. I just see red when I get crap service.
 
Hi all,

This issue is closed as Neotel have paid me back and the money came in this morning at 3am.

I hope it doesn't happen again!
 
Sheesh...how much of your time was wasted running around after these idiots? Plentsh is my guess.

All I can say is avoid debit orders like the plague! A debit order equates to basically having claws sunk into your neck and then being sucked dry. Efficiency, courteousy, and a good ol' WE-ACTUALLY-GIVE-A-FSCK mentality goes right out the window when any of these vulture companies know they're getting your money regardless of what they do or don't do. By 'vulture' companies I'm talking about any company that offers a service based on a contract that is payable by debit order.

I have had endless bull***** when dealing with debit orders. The company offering the "service" is not sympathetic. Simply pathetic is a better way to describe 'em. My bank has also proven itself to be a real thorn in my side when it comes to debit orders. They will reverse the DO if it's within 72 hours but they refuse to actually stop a debit order. That, according to them, is illegal and requires consent of the company in question. 2 of my "favourites" being...

SAOL and Altech Autopage

My heartiest...

....................../´¯/)
....................,/¯../
.................../..../
............./´¯/'...'/´¯¯`·¸
........../'/.../..../......./¨¯\
........('(...´...´.... ¯~/'...')
.........\.................'...../
..........''...\.......... _.·´
............\..............(
..............\.............\...

...goes out to you.
 
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