Neotel/Liquid Telecom outage?

[Agent_Smith]

We got hit by loadshedding yesterday and when the power came back on, our connection was off; and still is this morning (nearly 24 hours later). Is anyone else on the Neotel fibre network experiencing issues? Our service provider just keeps telling me they've "escalated" it. Liquid Telecom doesn't appear particularly forthcoming with information. We are in the Milnerton/Montague Gardens area.

 

[Towly223]

hi agent smith

experiencing the exact same fault after loadshedding on the 14th, and still offline.
we're in bloem.
logged a call with LT, also being told issue has been escalated, no feedback on ticket status..... LT, I'm waiting. one thing though can't complain about their service, cause there isn't any.

if any liquid telecom staff sees this, wake up and stop "Link F(L)apping".
there.... Sticky situation resolved, you're welcome LT

 

[Bidi10]

Down for the second day now- NO communication or ETA to restore connectivity. POOR POOR management and why is there no redundancy?

 

[irBosOtter]

Down for the second day now- NO communication or ETA to restore connectivity. POOR POOR management and why is there no redundancy?

So is this a business line? No SLA?

Our line has gone down once in the past 5 years, their support is useless though.

 

[Lupus]

Down for the second day now- NO communication or ETA to restore connectivity. POOR POOR management and why is there no redundancy?

You're aware that they are basically turning off services? Perhaps that's what has happened?

 

[irBosOtter]

You're aware that they are basically turning off services? Perhaps that's what has happened?

Haha ja if it's a home line or one of the old Neo-whatever the service will be terminated forever, perhaps the OP did not get that mail that was sent out a while ago....

 

[kabusi]

Was meant to terminate on the 27th of May but I got an sms saying that they have extended the cut off until 31st June for porting. Not sure if this means the service will remain active and completely operational or that the number will be available for porting until then though.