Neotel Making up usage

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MonTage

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:twisted:

I'm sorry, but has anybody else been ridiculously over charged for usage?
Aparently on my SUPER crap connection i had, which was my reason for cancellation, I managed to almost DOUBLE the amount i used, when the connection was still ok.

In Jan, I hardly downloaded a thing, as my connection was so horrible. I got telkom installed on the 26th Jan, and had no use for Neotel. But somehow i managed to use 34Gigs, on a 256k connection, when i was on 512k (NeoFlex) i only managed 24Gigs and thats when i was abusing, and the connection was ok.

I'm sorry but there is NO FEKKING ways i am paying for that. They cannot give us a bandwidth monitor, but they can "tell" us what we used. I want proof. I'll fight them to all extents.
:twisted::twisted::twisted::twisted::twisted::twisted::twisted:
 
:mad: Yip, I'm on NeoGo, and they say I went 1897MB out of bundle. Only did some light browsing when I reached my cap & automatic updates were switched off. There is no way I could have done an extra 2GB. :mad:
 
Only making up usage eh? how about also making up fake account balances on my statement and process excessive debit orders against my account, not once but 3 times last year! They have so much creative accounting that I have ficticious arrears every month and the closing balance from previous month never agrees to opening balance in the next month.

It's quite common, take a look at
http://www.hellopeter.com/search_results.php?search=neotel&page=4
 
I wouldn't pay for any over usage, especially not from a company who can't even provide a monitoring program/site.

"Oh it's coming" is not good enough.
 
Neohell are scamming people left,right and center these days

Be very careful about what they say, all they want is your MONEY
 
We will need itemised billing as well. I want to know how I went over by nearly 2GB when I knew I had reached my cap.
 
rph72 said:
We will need itemised billing as well. I want to know how I went over by nearly 2GB when I knew I had reached my cap.
Click to expand...

And I want to know how i went over 24Gigs. Blady hell, no way in hell!!!
 
I am having the same problem, Nov billed for 19GB over usage, December billed for 26GB over usage. Send me an IM and we can talk. I have gotten hold of consumer watch but I need more info!
 
I have already,

This is my final bill, and i'm not standing for it.
 
Miscellaneous said:
I am having the same problem, Nov billed for 19GB over usage, December billed for 26GB over usage. Send me an IM and we can talk. I have gotten hold of consumer watch but I need more info!
Click to expand...

No Ways!!!! I had the same problem!
Like seriously our figues are probably that close.
Will PM
 
Cancelling my Neotel contract tomorrow morning first thing. Got my bill and they saying i used 10gigs over my 15 gig cap. Phoned the call centre (eish) and of course no one knew what they were doing. One guy tells me there is
nothing he can do because i used 10gigs more and now i have to pay for them - nothing can be reversed. Spoke to another agent she told me that its impossible for the accounts department to see how much data i have used on there systems (I MEAN WTF KIND OF ANSWER IS THAT?) Spoke to a third agent and he told me that i must phone the complaints department - i asked for there number and he said he does not know the number. Ask to speak to a manager and was told the manager doesnt work on wednesdays and so i must phone tomorrow.

I CANT BELIEVE THE STUPIDITY OF THIS F..ING COMPANY. No idea how to do things.
Enough is enough. Cancelling tomorrow morning. NEOTEL CAN F... OFF FOR GOOD. (Sorry bout my language but i am sure other neotel users know how bad things can get)

Hugo mate, you have alot of work to do to get things right at your stupid company.
 
Sorry to say this but I am glad I am not alone! Have you had a replacement handset anytime prior to this problem? Neotel admit that there is no way that I could have used all the data, but they have to motivate a credit for me!
 
Can we register a complaint somewhere else than Neotel???

I sent this mail onto Neotel this morning:

From: Johann Van Antwerpen
Sent: Thursday, February 11, 2010 9:51 AM
To: [email protected]
Cc: [email protected]
Subject: Still Waiting for Neotel Detailed Statements
Importance: High

Morning,

About +/- 6 months back I complained of a very high usage account, the amount was +/- R1400.
Neotel committed to provide me with detailed usage to investigate the amount of traffic. To date I have not yet heard one word about the first request. :sick:

This month Neotel is indicating that I have used 58GB of data via a Neoflex account, impossible! :mad:
As I indicated yesterday, it is impossible. The network is not fast or reliable enough, the average throughput I have on the network is about 20 - 40 Kbs. Not to mention the problems with DNS issues regularly, network outages, etc.

I was promised that I would have received the detailed usage information by end of business yesterday.
Again I have not received ANY information. :mad:

Question: When will I receive the detailed usage and where do I hand in this router?!

**********
Does anybody know where else we can complain or register a complaint??
 
Complaints Manager 0800000636
Accounts that have sent my usage data [email protected]
[email protected] (Diane Macpherson contacted her the first time i raised issues on my account, they were quick to credit it)
Diane Macpherson [email protected]

BUT please keep me posted, will send you my email in PM.


DaVirus said:
I sent this mail onto Neotel this morning:

From: Johann Van Antwerpen
Sent: Thursday, February 11, 2010 9:51 AM
To: [email protected]
Cc: [email protected]
Subject: Still Waiting for Neotel Detailed Statements
Importance: High

Morning,

About +/- 6 months back I complained of a very high usage account, the amount was +/- R1400.
Neotel committed to provide me with detailed usage to investigate the amount of traffic. To date I have not yet heard one word about the first request. :sick:

This month Neotel is indicating that I have used 58GB of data via a Neoflex account, impossible! :mad:
As I indicated yesterday, it is impossible. The network is not fast or reliable enough, the average throughput I have on the network is about 20 - 40 Kbs. Not to mention the problems with DNS issues regularly, network outages, etc.

I was promised that I would have received the detailed usage information by end of business yesterday.
Again I have not received ANY information. :mad:

Question: When will I receive the detailed usage and where do I hand in this router?!

**********
Does anybody know where else we can complain or register a complaint??
Click to expand...
 
Thanks for the info, I have sent the below mail onto ConsumerWatch:

From: Johann Van Antwerpen
Sent: Thursday, February 11, 2010 11:06 AM
To: '[email protected]'
Cc: '[email protected]'
Subject: Poor Neotel Service - Account no.: R000118511
Importance: High

Good Morning,

I would like to know how I go about registering a complaint about Neotel.

I contacted their Helpdesk yesterday and after being cut-off 4 times, I was transferred 3 times before someone attempted to assist me.

I received an account this month that has skyrocketed in terms of the normal usage. (58GB at R4530.00)

I have telephonically indicated to Neotel that this usage is impossible, due to the poor speeds, availability of their DNS servers, network outages, etc..
The person I spoke with said that, this is my usage and that they would prove it to me by forwarding me the detailed usage. The commitment was made that I would receive the information by end of Business on the 10th of February 2010.
At the time I have sent this mail, I have not heard from or received any information from Neotel.

A few months back I had a similar problem and also complained to Neotel of an account of R1400.00. Neotel also committed to provide me with the detailed usage for that month and to date I have not yet seen or heard of them. I was however billed for the amount and the amount was paid in full.

The lack of service by Neotel as a service provider has become totally unacceptable. With each and every call I had logged to date, I have NEVER received any feedback. These calls are eventually closed and I am forced by the operator to report a new call for the same problem.


Is there anything we as consumers can do about these problems?

Companies such as Neotel continually rape the consumers and it seems there is nothing we can do to stop this, except end the service and move somewhere else.


Kind Regards,
Johann Van Antwerpen
 
Well, it seems some people get screwed on speed and some get screwed on usage. I just went through my account and it matches 1 to 1 with DuMeter. Last month I could only use 8.8GB (due to the fact that the system is sometimes completely off, low speed and/or lots of disconnections). So, in theory the data measurement, at Neotel's side, is working ... but I do believe that when it goes wrong it goes really, really wrong.

A few years ago I got my Nokia 6680. It didn't want to work in 3G mode so I set it to GPRS only. I installed a IM chat program and briefly messaged my friends in the USA and Barbados until I got fed up with the normal cellphone keypad. We are talking kilobytes here. At the end of that month I got a bill for hundreds of Rands from MTN. The funny thing was that even if I left the phone on to do 100% uploads and downloads in the times, as listed in the itemized billing, that it was theoretically impossible to move the amounts of data showed in the bill. Then I called MTN. MTN referred me to Autopage. Autopage referred me back to MTN. Eventually MTN told me to bugger off, pay the bill and shut up. BTW, I had a usage counter on my celphone. That meant nothing to them. So I decided to never use MTN for data again. The thing is that you have no control. If the ISP wants to screw you then your unqualified hardware and software means nothing compared to their system.

This is why it is becoming increasingly important that Neotel gets the usage monitor up and running, ASAP. With Vodacom I used DuMeter and every few days I would log in and check if there were any funny things and made note of the delta usage. Infact I would like to chuck DuMeter and run the Flex unit as a router, so that it autoconnects when disconnected, so I can connect my other PCs and utilize all the features BUT I too don't trust Neotel. At least with a running report, for the last few months, I have some credibility if I suddenly get a bill for 36GB.
 
Still waiting a response from Neotel.
I did receive a mail from Hugo Troskie, stating that they have received it and is working on it.
Also had a call from a gentlemen called Tsolo, but he left no number on which I can contact him back.
Thinking I should submit a write-up on Hello Peter today.
Might also be a wise move to go back to a Telkom ADSL line, at least I only had 3 outages in 6 years..
 
1. To get hold of Tsolo, call the call centre and ask them to email him, stating you returning his call (the call centre knows me by name now, they just put me through)
2. I did one on Hello Peter and got nothing back!!!
3. I am now on the phone with Telkom and have just ordered my new Telkom ADSL, which to be honest with I never had any problems, but as I was moving and in a hurry I went with the Neotel option, well that will soon be done and dusted! Just another 21 days at max till they install, ADSL and Landline available! I look forward to cancelling my Neotel on 24.02.2010, but realise my battle will just begin, trying to get money back from them!
 
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