Neotel Making up usage

Part of the trace occurs through re-routed traffic on last source location of BTS connectivity
Packets reflect change movement and if it was still pushing through a now non active address

Hugo
 
Neotel said:
Part of the trace occurs through re-routed traffic on last source location of BTS connectivity
Packets reflect change movement and if it was still pushing through a now non active address

Hugo
Click to expand...

Hi Hugo,

Its been 11 days since I originally contacted you for assistance about the usage.
Is there any feedback to date you can report, any progress on the trace?

Thank You
DaVirus
 
I eventually stopped the payment. Mwa ha ha ha! Bring & come Neotel.
 
DaVirus said:
What was your usage?
Mine is a horrifying 58GB, how that is possible I do not know as I once had to download a 95MB ATI driver 6 or 7 times due to connection drops...
Click to expand...

Mine was 34Gigs, still ridiculous, i hardly every used it, and wifi was broken, so didn't have people hacking in.
 
Good News:

I started using my new unit on the 04.02.2010, my usage is back to normal, first 4 days showed high usage, now at the end of the month i till have a few GB left.

Bad News:

It might be to late for them to pass me a credit this month (no idea why they roll over on 25th of the month). The credit I am expecting is for December R2085.44, I am not even going to try get back anything from January.

I am putting a stop order on my account today. They can take off the amount owed at the end of Feb from the credit. The rest they can use to pay the R80.00 per month they will be billing me for, for the crap handset I have.

Tomorrow, Telkom come and instal my ADSL line, well within the 21 days they said it 'could' take. Have also been advised today that the package I have ordered is now 5GB per month. I can see the light!

Good bye Neotel, hello Telkom!

And on that note and old saying 'Rather the devil you know'





MonTage said:
Yes and they are more than welcome to take me to court for not paying, as i have emailed and called numerous times asking for proof, and have not received it, and if they suddenly show up with the proof at court, i'll just bring it into question that the "proof" must have been fabricated, why couldn't i have got it when i asked for it.

I can phone MTN right now and ask them to send me my data usage and they will do so straight away.
Click to expand...
 
Its very likely our security was and is still compromised. When I first got neotel last year, my login was my phone number and password is fixed at 1234. called their tech dept to change and said it was their standard practice.
 
Eh! said:
Its very likely our security was and is still compromised. When I first got neotel last year, my login was my phone number and password is fixed at 1234. called their tech dept to change and said it was their standard practice.
Click to expand...

Great Scott! I never thought of that! Mine has always been the same :sick:
 
And all this time I thought because I was blonde they gave me an easy password to remember, and still warned me not to change it when I got my first unit! :whistle:



DaVirus said:
Great Scott! I never thought of that! Mine has always been the same :sick:
Click to expand...
 
Still no word from Hugo or anybody at Neotel. Sent him a mail yesterday.
Well, I guess thats about as much as I can take, will contact Telkom to "reinstall" my ADSL line today.
Have to agree with Micellaneous, rather the Devil you know than the one you dont.
 
Well, that it! Got my Telkom Ref: 10452686A.. ADSL only, will see which ISP has the best offerings.
Will give Neotel notice once a Telkom technician contacts me!

I would still like to know what caused the high usage on the Neoflex, so can I ask that this case stays open??
My moving to Telkom does not mean that the case can be closed...
 
Got my Telkom Ref: 1543020/25, and they installing today!! I feel like a kid at Christmas.

I pushed the enough and they admitted to me that they don't always investigate 'usage' but as I had logged everything that was said, times said, asked for Ref every time I called them (and I think a bit of a pain in the ass) I got it sorted. My problem was with my unit. I now have a credit of over R2000.00 so stop order on account this month then start fighting with them for my Credit and I will see if they will drop the R80 a month they will charge me for the faulty units I have collected.

Be persistent and don't take no for an answer, even when you call the call centre and you feel like you have walked into a brick wall, which is where I often wanted to throw someone!

I haven't signed any contract with Telkom, but admit I know nothing about ISP etc so will remain with them.

I'm out Neotel, DaVirus is out Neotel, how many more people around like us?
 
My final email, I promise.

Sent To:
[email protected],
[email protected],
Hugo Troskie <[email protected]>,
[email protected]

To Whom it May Concern,

RE: Excessive Over Charging on Account (031822xxxx)
I received my final bill from Neotel, and to my Great surprise, the total amount was R2593.12. For Apparent over usage of data on my Neoflex 10G, by a staggering 24Gigs, my total usage was roughly 34Gigs.
To me this is extremely impossible, since my Neoflex router was broken in the beginning of December 2009, and had No wireless functionality, let alone Ethernet functionality. We had to use it as a USB modem, and could barely get a good signal, where we put it. After a month and a half of not receiving a new router due to stock shortages, I cancelled my Neotel account as it was not worth paying for a service i was not receiving.
I have phoned on numerous occasions for proof of my apparent over usage of data, and now being 2weeks later, not 24-48hrs later, I still have not received such information. I have put a stop payment on the debit order, until such time that Neotel can provide me with proof. I have no problems paying the R699 for the subscription service, So if you could supply banking details, I will happily pay that. I will not however pay for over usage for data I did not and could not have used.
I really do not expect anyone to call me back to resolve this matter, as no one ever calls me back, and have spent endless hours of my time on the phone resolving issues that i have had in the past.
If someone does by anychance want to call me with regards to this matter, please do so on 073956xxxx.

Thanks
Click to expand...
 
Good for all you people that cancelled. I did the same after much screaming and shouting that fell on deaf ears.

HelloPeter was absolutely useless, looks pretty much a copy and past response.

Haven't received a response from Hugo over a week. I guess he's overwhelmed by mountains of cancellation and fretting with the morons he has to work with.

Received a call from their retention department asking why I cancelled, had to explain to him the n-th time. What a bunch of useless teabags.
 
I really honestly need to do this!

+1 to Hugo!

Thanks for sorting out the credit. Now I will only be paying the R699, instead of Almost R2600!
 
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