Neotel network speed degradation update

Hmm...

Joburg:


Seems to be holding up for now. About an hour ago I was struggling with getting 10kB/s for podcasts.

Germany: (RS server is in Germany. This gives a good "real-world" speed)



I wonder why international is suffering? SEACOM????
 
Since around 12 today Ive been getting 20kB/s. Only in the last 30min or so has it sped up to around 50kB/s
 
Morning all.

I have read through a lot of this thread, but I haven't seen anything concrete about Coverage in Somerset West area. Is there anyone here that has Neotel and lives in Somerset West? Are you having any issues?

Also, Neotel now has a NeoGo Datacard for R299 a month with 8c per Mb (R80 per 1Gb) out of bundle.

And then I've tried the coverage map, but I just get Time Out errors.
https://salesportal.neotel.co.za/web/guest/home

Any info will be appreciated.

Thanks
 
If you have money to waste, it's a good backup option to ADSL. NEVER get this crap as your primary connection. If you think telkom support is bad, these guys will shock you.
 
Well, Im happy to report that I'm back from my safari trip and the neotel is behaving its self. Right now at 10:43 AM, Im getting 130kB/s INTERNATIONAL with spikes of up to 240kB/s.

If they can seriously keep this up, all the trouble was worth it. That still remains to be seen though...
 
zerofocus said:
If you have money to waste, it's a good backup option to ADSL. NEVER get this crap as your primary connection. If you think telkom support is bad, these guys will shock you.
Click to expand...

Agreed!
We have recently been offered a day to work from home at our own cost. This would save hours of time wasted in traffic and would help reduce costs.
Unfortunately, with a Neoflex connection this is not possible. I tried it for one day and it failed horribly!
To work remotely via Citrix is a blessing especially as it requires minimal bandwidth. It does however require a reliable or stable link.
I have logged calls, not to mention that I have never received feedback to date.. not even months later!

It not a simple connection drop. The router still shows that it is connected, it just stops routing traffic.
Power down, power up, curse at Neotel, service restored!

With the recent survey that was sent out by MYBroadband, I had to fill it out three times and resubmit, not to mention that this was at 05:15AM, definitely not peak time!
Again the power down, power up, curse at Neotel, service restored!

We all had high hopes for Neotel and we have all been let down. (Three people at our office complain daily, not just from my perspective.)
I will move my household back to Telkom soon, at least they did have the decency to call back and provide feedback, even days later.

In my 8 years with Telkom as an ISP, I can only recall 5 outages (physical line breaks). There was the occasional routing issues as well. What really turned me away was due to the fact that I needed more bandwidth.
BUT with Neotel :sick: we experience at least 3 routing failures every hour :(

Good thing I held on to my Billion ADSL2+/3G Router! (Sorry Preggie)
 
Ive been getting awesome speeds constantly for going on almost 6 weeks now. 2.4-2.5mb/s down, 0.7-1mb/s up. 113-130ms ping. neoflex. Really cant complain at all it works like magic. Its all in the antenna positioning. Even 1cm made a difference for me. I sat for an entire day finding the perfect signal and when i found it i stuck that baby to the wall. (Although i was using an omni antenna and an amplifier).
 
Since Thursday, Ive been averaging about 40kB/s. Better than when it is usually slow, but I need more speed :\
 
I've also noted that my speeds have dropped since thursday. also around 40 - 50, was getting 100 - 120 most of the time. now i only get it at 6-7 in the morning (before i leave)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X